Crossroads Ford of Wake Forest

Our experience was very pleasant Everyone that we worked with at the dealership was very nice and helpful. We were constantly offered something to eat or drink, they had all the paper Everyone that we worked with at the dealership was very nice and helpful. We were constantly offered something to eat or drink, they had all the paperwork ready when we arrived, my vehicle was cleaned and filled up with gas before we left. Also found my washer fluid was low, they made sure it was full. I would highly recommend my salesman,Francis Johnson to anyone, he was awesome! More

Down to Earth dealership I have purchased twice from this dealership. Both experiences were good. I would buy from them again in the future when the time is right. I have purchased twice from this dealership. Both experiences were good. I would buy from them again in the future when the time is right. More

Car buying as it should be, but rarely is I received stellar treatment from Mr. Francis Johnson at Crossroads Ford, Cary. He demonstrated a willingness to understand what I was looking for in I received stellar treatment from Mr. Francis Johnson at Crossroads Ford, Cary. He demonstrated a willingness to understand what I was looking for in a vehicle and took the time to thoroughly answer my questions and address my points of concern. The purchase negotiation process was conducted in a transparent manner and with professional integrity. Even with the obligatory visit from the Sales Manager Erik Gay, I did not have to endure the typical mind games, histrionics, and sales tricks common at many dealerships. Mr. Johnson conducted himself with the highest level of professionalism and assisted me through the initial contact until the delivery of the vehicle. I would also like to point out that the financing component, led by Zac Cooper, resulted in a great financing rate beating other 3rd party lending quotes I received. Even though Zac completes these multiple forms every day, he took the time to explain each one and patiently answered any questions I had. Great job Zac. This has been the most pleasant vehicle purchasing experience I have ever encountered. Other dealerships should take the cue; customers prefer to be treated both fairly and with respect. Thanks again Francis. More

Easiest car buying experience I must admit buying a car is one of the most frustrating experiences I have ever had in the past. However, at Crossroads Ford It was a breeze. I wi I must admit buying a car is one of the most frustrating experiences I have ever had in the past. However, at Crossroads Ford It was a breeze. I will admit that I test drove and attempted to deal with a competitor (same manufacturer) and that did not go well at all. The buying experience was smooth and we got a great deal! Frances was the most professional and best salesman I have ever worked with. Will definitely be back. More

ALWAYS a great experiance at Crossroads Ford I have bought several cars at Crossroads Ford...but, in the last experience my salesman was Frances Johnson...the best I have had in the 20 years deal I have bought several cars at Crossroads Ford...but, in the last experience my salesman was Frances Johnson...the best I have had in the 20 years dealing with Crossroads Ford....Answered questions and really worked hard in getting me this vehicle ...thanks again for your help and I hope your other customers are as happy as I...thanks again.... Mac Joyner More

got the car I wanted! Francis Johnson was a great salesman. Not pushy like some I have had experienced in the past. He worked with us, shopped other locations till we go Francis Johnson was a great salesman. Not pushy like some I have had experienced in the past. He worked with us, shopped other locations till we got the car I wanted. I'm so happy with my Explorer. We will definitely recommend Crossroads Ford & Francis Johnson! More

Dishonest pricing strategies Loved a vehicle this dealership had but will not do business with them out of principle as I had THE WORST car buying experience of my life here. In t Loved a vehicle this dealership had but will not do business with them out of principle as I had THE WORST car buying experience of my life here. In the process of pulling out the paperwork/negotiating, I was passed around to four different people. The giant sign in the car had the car listed at a little less than 20k but they wanted to start negotiations at over 21k because "that is what their website has it listed at." My SO literally had to walk out to the car and grab the sign the price was listed on so they would believe us. That should've been the first sign to us. Alas, we couldn't come to a complete compromise on price that night, but we left keeping their final offer in mind to consider. A few days passed and my SO and I called back to accept their final offer, as we really did like the car. At that point, the sales representative redacted their offer from the other night and gave us an offer over 1k more than what they had promised the other day. When my SO pointed out what we were offered the last time we were in the store, the sales rep had the audacity to say "well you should've bought the car the other day then, shouldn't you have?" I am flabbergasted by that comment. We tried to call back to speak to a manager about our experience and despite calling 5+ times, no one ever called us back. Customer service and honesty are not a priority at this dealership and I will never do business with them. If I can't trust them to be honest about prices, I'm not sure what other shady business practices they employ. More

Worst Experience of My Life !!!! To Long and Complicated to go Threw! And Yes, I bought a Brand New Car, Will never Step Foot In that Dealer Ship Again. They Need a New GM For Sure !! To Long and Complicated to go Threw! And Yes, I bought a Brand New Car, Will never Step Foot In that Dealer Ship Again. They Need a New GM For Sure !!! Gavin Was the Nicest Person there, Our Sale's man. Was Nice.. But Acted like he Hated his Job, Now I know Why !!!! I have Bought Fords from The Coast to Capital Blvd !!! In Fact I still have the very first 2001 Ford Focus that Came out, And Yes it still Runs, LOL. From When My Daughter was In College. Also Bought A new Ford F250- From Swansboro NC.. I Think This Dealer Ship Did Me in !!!! Never In My Life have I been Threw So Much xx !! So Wish I had of Went Some where Else... Poor Customer Service !!! and Yep, Tags get Switched !!! More Headaches than it is Worth !!! , Working on Getting My self Composed !!! July Was the Month From xxxx !!! Even Tho I got a New car.. Can"t Say Much, And They Act Like I am a Moron !!!! Far From So !!! Mr Dave Burrell Poor Customer Service Sir !!! P.S MR BURRELL , Everything on My Car that as Crossroads Ford of Wake Forest Has Been Stripped Off !! I am Truly A shame To Let Anyone Know My Car came from Your Dealership... More

Never say never! ...No black leather interior, no gray/silver exterior, no Ford (not sure why we said that!). After several weeks of test driving SUVs from Toyota, to ...No black leather interior, no gray/silver exterior, no Ford (not sure why we said that!). After several weeks of test driving SUVs from Toyota, to Honda, to Jeep, to Lexus, we decided to try Crossroads Ford of Wake Forest after my husband spoke on the phone with the General Manager Dave. Long story short, we went to Ford. We met Mike Kramer, a very kind, knowledgable, and easy going sales person, test drove a Ford Explorer, and drove off the lot with a .....wait for it! ....FORD!!!! ....with black leather interior!!!!....silver exterior!!! Never say never! We got what we wanted for a trade in and what we were willing to pay (thank you Eric and Mike!). Dave-commercial: "Don't tell me what you DON'T want. Tell me what you DO want." Thank you Dave! Buying from Crossroads Ford in Wake Forest was such a positive experience, we are certain we will be back. After all, we have a Lexus that will be looking for a new home very soon. Sincerely, Bill and Deb Fast forward 5 days later...we LOVE our Ford Explorer! It is smooth riding, spacious, and manly while being family. More

Great experience at Crossroads ford I bought my first car alone.although this is my fourth car buy from crossroads. Marvin was my sales associate and he guided me thru process, very hel I bought my first car alone.although this is my fourth car buy from crossroads. Marvin was my sales associate and he guided me thru process, very helpful and informative. I was satisfied with the price for my trade in and the price of new car. Rodney with financial explained process and we decided on best plan for me. Then I returned following day and was helped by Tommy who explained owners manual that I came back for. They all were extremely patient and great employees of Crossroads. More