Crossroads Ford of Prince George

Where do I start? A couple of months ago, I scheduled a recall on my truck. I dropped it off after it was explained that it would be a couple of hours. At the end of t A couple of months ago, I scheduled a recall on my truck. I dropped it off after it was explained that it would be a couple of hours. At the end of the day, my truck wasn't ready. I was told two technicians went home sick. Fast forward to the re-schedule. I dropped it off but this time I was told two (2) days to complete the job. I agreed and left it to have the remote tail gate release replaced and or repaired. I picked it up at the end of the second day. I was told new wires had to be ran from the front of the truck to the back. Come to find out the wrapped in silver heat shield wire is zip tied and draped along the frame. The wire is completely visible and looks hideous. It is also draped and lying across the top of the shock mount. No loom wire cover, noc mounting on the inside of the frame!!! How about mounting it high enough so the customer doesn't see it . It screams as a rushed job. This tells me poor time management. Sorry Crossroads you get an F for effort More

Their service employees are very helpful and professional. Tammy was service rep and Brandon and Adam were service techs. They took care of our Explorer in a timely manner. professional. Tammy was service rep and Brandon and Adam were service techs. They took care of our Explorer in a timely manner. More

Friendly,work done in timely manner, explained report card on truck. Overall happy with my visit. card on truck. Overall happy with my visit. More

Poor Service Center representative. The best appointment I was offered was over a month out. The representative stated that any other Ford dealership could complete the repair. The Serv The best appointment I was offered was over a month out. The representative stated that any other Ford dealership could complete the repair. The Service Center did not seem interested or even willing to assist in the repair of my truck. Horrible dealership. More

Harry (Happy) is the absolute best in the dealership game. This is the 2nd car I’ve purchased from him at Crossroads and I can say for certainty I WILL BE BACK game. This is the 2nd car I’ve purchased from him at Crossroads and I can say for certainty I WILL BE BACK More

Mr. Nichols and my Finance Guy was a pleasure to work with..very engaged. My sales person was OK. with..very engaged. My sales person was OK. More

Prompt and courteous service provided in a way that is genuine and consistent through out the process. Just refreshing! genuine and consistent through out the process. Just refreshing! More

I’m absolutely thrilled to share my experience working with Happy Harry! When I received that orange letter from him after my chapter 7, I wasn’t sure what to expect. However, from the moment I connected with Happy Harry! When I received that orange letter from him after my chapter 7, I wasn’t sure what to expect. However, from the moment I connected with Harry, my worries were put at ease. He truly made the entire process a breeze. What really made a lasting impression was Harry’s sincere dedication to finding the perfect car for me. He took the time to understand my preferences and concerns. What’s even better is that he never made me feel rushed or pressured. Instead, he empowered me to make a decision I could feel confident about. Harry’s professionalism combined with his friendly approach created an environment that transformed the car-buying journey into a genuinely enjoyable experience. Kudos to Happy Harry for making this process so memorable and pleasant! More

I had the best person help me achieve the vehicle I wanted. Happy Harry Turner. It was the best experience, easy and pleasant. I have never had a experience purchasing a vehicle that went so smoothly wanted. Happy Harry Turner. It was the best experience, easy and pleasant. I have never had a experience purchasing a vehicle that went so smoothly at any other dealership. I was and am very satisfied. More

Everyone was very helpful and knoledgeable Kenny and Craig were great and met my needs Craig were great and met my needs More