Crossroads Ford of Prince George

From the moment I stepped in the door I knew I had chosen the right dealership. I was greeted with a warm welcome by everyone and did not feel as if there was any rush to make a sale. Perusing the selectio the right dealership. I was greeted with a warm welcome by everyone and did not feel as if there was any rush to make a sale. Perusing the selection of vehicles was a treat as well due to the ENORMOUS stock they have, I would say it is the largest in the Richmond area. Being helped by Ronnie was the greatest experience I have ever had while purchasing a vehicle. I felt as if I was test driving the vehicles and checking them out with a long time friend. He personally walked me through each step of the vehicles operation, describing every customization possible. The next day I received a call from him just to see how I was doing with the vehicle which I really appreciated. Not only was this the best customer service I have ever received, but it is the model of service around which companies and other salesmen should mold themselves. Ronnie is by far the best salesman I have ever purchased from; I will definitely be giving him my business in the future. To sum it up, if you are shopping for a Ford (which you should be), look up Ronnie Morgan at Crossroads Ford, you will not be disappointed. More

Stephen was the BEST!! He was very helpful, he was not "pushy" as you may encounter at some dealerships, and he was very knowledgeable about the cars on his lot, as well as, different models that inquired "pushy" as you may encounter at some dealerships, and he was very knowledgeable about the cars on his lot, as well as, different models that inquired about in order to make a comparison and a final decision in my purchase. Stephen stayed with me through every step of the process...which took a few hours for me to make up my mind, test drive, and then complete paperwork...I was VERY impressed by him! The manager was friendly, the financing department was helpful, the whole experience was SO easy that I had to double check and make sure I hadn't missed something...it was just that EASY! I had my previous car since 2003...almost 9 years...so I was somewhat apprehensive about having a car payment after so long, not to mention, I hadn't been in the "car buying scene" for years...so I was prepared to be overwhelmed. Imagine how surprised I was to work with Stephen who put my anxiety at ease and made it an EXTRAORDINARY experience for me. I am in customer service and I recognize good customer service when I see it...THANK YOU...Stephen and Crossroads for the excellent service, it did NOT go unnoticed! More

Craig Lorey was a relief compared to the other Ford salesmen I had visited in my search for an F150. He did not tell me what I wanted, he only listened to what I was looking for in an F150 and then we salesmen I had visited in my search for an F150. He did not tell me what I wanted, he only listened to what I was looking for in an F150 and then went out and found the one I wanted. The entire Crossroads Ford team made our F150 purchase enjoyable. As a member of the military I would highly recommend them to all the service members out there that are looking to purchase a new Ford. If you want an F150 stop by and ask for Craig. William Bauserman More

Very pleased with the dealership. Everyone is always friendly and helpful. Questions are always answered quickly. The salesman was very knowledgeable of the 2011 Explorer capabilities and explained fea friendly and helpful. Questions are always answered quickly. The salesman was very knowledgeable of the 2011 Explorer capabilities and explained features in a way that you could remember and understand it. Very pleasant experience. I am pleased with the salesman, dealership and most of all I love my new Explorer. I would not go any where else to buy a vehicle. More

We had been by several Ford dealerships and no one seemed interested in talking to us. James met us outside at the door as we drove up and parked, greeted us in a friendly way and asked if he could help us a interested in talking to us. James met us outside at the door as we drove up and parked, greeted us in a friendly way and asked if he could help us and proceeded to answer our questions immediately. He was professional, allowed us to test drive an Ford Explorer Limited, explained many of the newer features of the vehicle and honored our time because we were somewhat limited on our first visit. We later called and made an appointment for Tuesday Nov 22 to discuss a purchase and James and the entire Crossroads team treated us fairly and expeditiously and sold us a beautiful new explorer Limited which we will take delivery of on Friday Nov 25. After searching on-line and discussing the Explorer with a couple of friends, we feel that the price was fair and reasonable. The financing options offered also helped seal the deal. Special thanks to James and all of the team. Bob and Ann Rivers More

This was the most unbelievable truck buying experience I've ever had. Bill Jenkins, whom we have purchased from for a decade, came thru again in continuing to provide a great buying experience. I can no I've ever had. Bill Jenkins, whom we have purchased from for a decade, came thru again in continuing to provide a great buying experience. I can not believe Bill came up with the exact truck I wanted, at the very best price, and saved us a lot of money on the rate. I tell everyone "don't forget to see Bill" More

Mr. Nichols was very professional and attentive to my family and our needs, he did not allow my skeptism with purchasing a new vehicle from Ford deter him from providing all the positive aspects of purch family and our needs, he did not allow my skeptism with purchasing a new vehicle from Ford deter him from providing all the positive aspects of purchasing from his dealership. I intend to come back within the next two years and purchase our second vehicle from Mr. Nichols and Crossroads Ford, Mazda dealership for my wife. The dealership was very clean and the lighting was definately bright enough so I could look at each vehicle in the showroom to help with my decision. Mr. Nichols provided a cold bottled water before I could even ask him for one (must have read my mind). I put a lot of trust in Mr. Nichols ability to locate a vehicle to meet our needs and he nailed it, the Escape was a perfect fit for my family and I. In fact, my wife was impressed with the sync feature and the steel blue metalic color. Thanks for the excellent professional customer service and attention. More

Once again, I have made Crossroads Ford the place I wanted to purchase my 2012 Ford Explorer XLT. This is the 4th vehicle my husband and I have purchased from this dealership in the last 3 years. This wanted to purchase my 2012 Ford Explorer XLT. This is the 4th vehicle my husband and I have purchased from this dealership in the last 3 years. This time I chose to price shop a little and visited 2 other dealers before going home to Crossroads. We have worked with Kenny Wingfield on all 4 vehicle purchases. Working with MY salesman Kenny Wingfield is not only pleasant but I know that upon leaving the dealership I will know everything about my new vehicle and have the best price possible because Jeff Davis will make sure of that. My husband and I will use Crossroads Ford, Kenny Wingfield and Jeff Davis for many years to come for our vehicle needs. I send a BIG Thank You to Crossroads Ford in Prince George, VA for making me a very happy customer once again and the envy on my culdesac with my 2 pretty Fords sitting in the driveway. Elizabeth Ann Lewis More

Fair trade in value worked with me to get the payments and the car I wanted. Would definately buy from crossroads again and use Stephen Okoba as my sales associate. and the car I wanted. Would definately buy from crossroads again and use Stephen Okoba as my sales associate. More

The $499 Documentation fee was outrageous. The percent The $499 Documentation fee was outrageous. The percent charged by Ford to finance was steep...very steep for my credit rating which is excellent. The $499 Documentation fee was outrageous. The percent charged by Ford to finance was steep...very steep for my credit rating which is excellent. Other dealers provide free safety inspections for the life of the car. Not you folks. More