Crossroads Ford of Prince George

Michael Collins was a great sales men he he was very nice and very polite every question we ask he had a answer for i would send anyone of my friends to see Michael if they was to buy a car.Russ Embrose he w and very polite every question we ask he had a answer for i would send anyone of my friends to see Michael if they was to buy a car.Russ Embrose he was our finance guy he was grest also he sat down with us and explained everything to us as far as financing our 2012 Mustang,he also gave us a good interest rate.Russ was very polite also we would send our friends to see him for there finance.Thanks Michael and Russ for doing a great job. More

I came in looking trade my 2003 Saturn Vue for a 2009 F350 Dually on the lot. I test drove the truck. ,liked it and decided I wwanted it . We did all of the paper work, sent it to the banks for approval F350 Dually on the lot. I test drove the truck. ,liked it and decided I wwanted it . We did all of the paper work, sent it to the banks for approval. The finance person said it looked good. Then proceeded to tell the sells man to put a dealer tag on it and let me drive it HOME. Well I thought I was approved, but when I came back the following day , I was told the banks would not approve that much money. I had to give back the truck and go home empty handed. I should have never, ever been allowed to drive the truck home without a definite answer. It was a heart breaking experience and someone at the dealership should have to answer for this. More

The sales team at Crossroads Ford greated me within 5 minutes of my arrival. I was greeted by Mr Marlon Nichols and immediately made to feel comfortable. Marlon did not hesitate to get the keys to the minutes of my arrival. I was greeted by Mr Marlon Nichols and immediately made to feel comfortable. Marlon did not hesitate to get the keys to the truck I was intrested in and walked me through all of the features during a thourough test drive. Upon return to the lot, Marlon immediately began the task of seeng how he could work with me and my budget to get me into the truck I want. He did not hesitate to assist me in getting the very best deal possible and was never rude or imposing. I would HIGHLY reccommend to anyone wishing to purchase a new or used Ford to shop at Crossroads Ford and ask for Marlon. You will not be dissappointed with the outstanding service and true dedication you will recieve from him. The finance team done their absolute best to ensure that I recieved the best financing and maintenance deals available at the smallest price to me. I am extremely satisfied with the courteous service and treatment I recieved during my vehicle purchase. In the weeks since my purchase, Marlon has called me several times personnaly just to check on my satisfaction and ensure that I am aware that if I should ever have any questions or concerns about my new truck, that I can call him anytime for immediate and rapid assistance. The quality of service and peace of mind I have with the dealership will never be forgotten. More

Robert was great! He took a lot of time with my wife and I. We compared prices and options with a few different models. Robert was able to answer our questions. He also listened to what we wanted and dii I. We compared prices and options with a few different models. Robert was able to answer our questions. He also listened to what we wanted and diidn't want. He even took notes on options that we liked from our previous car. He tried to help us find a vehicle that we liked and with features we could afford. More

I had an excellent experience with Robert and Kevin at Crossroads Ford. I was given many options in my price range. They worked with me to determine what I could afford and helped me find exactly what I w Crossroads Ford. I was given many options in my price range. They worked with me to determine what I could afford and helped me find exactly what I was looking for. I appreciate all of the time that was put into helping me find a new car that I loved and could afford. More

From the moment I stepped in the door I knew I had chosen the right dealership. I was greeted with a warm welcome by everyone and did not feel as if there was any rush to make a sale. Perusing the selectio the right dealership. I was greeted with a warm welcome by everyone and did not feel as if there was any rush to make a sale. Perusing the selection of vehicles was a treat as well due to the ENORMOUS stock they have, I would say it is the largest in the Richmond area. Being helped by Ronnie was the greatest experience I have ever had while purchasing a vehicle. I felt as if I was test driving the vehicles and checking them out with a long time friend. He personally walked me through each step of the vehicles operation, describing every customization possible. The next day I received a call from him just to see how I was doing with the vehicle which I really appreciated. Not only was this the best customer service I have ever received, but it is the model of service around which companies and other salesmen should mold themselves. Ronnie is by far the best salesman I have ever purchased from; I will definitely be giving him my business in the future. To sum it up, if you are shopping for a Ford (which you should be), look up Ronnie Morgan at Crossroads Ford, you will not be disappointed. More

Stephen was the BEST!! He was very helpful, he was not "pushy" as you may encounter at some dealerships, and he was very knowledgeable about the cars on his lot, as well as, different models that inquired "pushy" as you may encounter at some dealerships, and he was very knowledgeable about the cars on his lot, as well as, different models that inquired about in order to make a comparison and a final decision in my purchase. Stephen stayed with me through every step of the process...which took a few hours for me to make up my mind, test drive, and then complete paperwork...I was VERY impressed by him! The manager was friendly, the financing department was helpful, the whole experience was SO easy that I had to double check and make sure I hadn't missed something...it was just that EASY! I had my previous car since 2003...almost 9 years...so I was somewhat apprehensive about having a car payment after so long, not to mention, I hadn't been in the "car buying scene" for years...so I was prepared to be overwhelmed. Imagine how surprised I was to work with Stephen who put my anxiety at ease and made it an EXTRAORDINARY experience for me. I am in customer service and I recognize good customer service when I see it...THANK YOU...Stephen and Crossroads for the excellent service, it did NOT go unnoticed! More

Craig Lorey was a relief compared to the other Ford salesmen I had visited in my search for an F150. He did not tell me what I wanted, he only listened to what I was looking for in an F150 and then we salesmen I had visited in my search for an F150. He did not tell me what I wanted, he only listened to what I was looking for in an F150 and then went out and found the one I wanted. The entire Crossroads Ford team made our F150 purchase enjoyable. As a member of the military I would highly recommend them to all the service members out there that are looking to purchase a new Ford. If you want an F150 stop by and ask for Craig. William Bauserman More

Very pleased with the dealership. Everyone is always friendly and helpful. Questions are always answered quickly. The salesman was very knowledgeable of the 2011 Explorer capabilities and explained fea friendly and helpful. Questions are always answered quickly. The salesman was very knowledgeable of the 2011 Explorer capabilities and explained features in a way that you could remember and understand it. Very pleasant experience. I am pleased with the salesman, dealership and most of all I love my new Explorer. I would not go any where else to buy a vehicle. More

We had been by several Ford dealerships and no one seemed interested in talking to us. James met us outside at the door as we drove up and parked, greeted us in a friendly way and asked if he could help us a interested in talking to us. James met us outside at the door as we drove up and parked, greeted us in a friendly way and asked if he could help us and proceeded to answer our questions immediately. He was professional, allowed us to test drive an Ford Explorer Limited, explained many of the newer features of the vehicle and honored our time because we were somewhat limited on our first visit. We later called and made an appointment for Tuesday Nov 22 to discuss a purchase and James and the entire Crossroads team treated us fairly and expeditiously and sold us a beautiful new explorer Limited which we will take delivery of on Friday Nov 25. After searching on-line and discussing the Explorer with a couple of friends, we feel that the price was fair and reasonable. The financing options offered also helped seal the deal. Special thanks to James and all of the team. Bob and Ann Rivers More