Crossroads Ford of Indian Trail

Friendly and knowledgable staff. Lisa Burch was very kind and very helpful. That was refreshing after seeing so many sales people at other dealerships that didn't know anything about the cars they wer kind and very helpful. That was refreshing after seeing so many sales people at other dealerships that didn't know anything about the cars they were selling. Great service and great prices. Of all the dealerships I visited during my search for the perfect full-size pickup truck, this one was absolutely the best! I will definitely be back! More

Cheyenne was extremely helpful during the purchase of this truck. I'm out of state right now and she was more than accomodating to my friends test driving and inquiring on this vehicle. I would highly r this truck. I'm out of state right now and she was more than accomodating to my friends test driving and inquiring on this vehicle. I would highly recommend her and the dealership to others. Bob Phillips 480-282-0422 More

After looking and working with several other dealerships in the Charlotte area, I thought Mike Riley was the best by far. I was upfront letting him know I wasn't in a hurry in buying a new car and I was th in the Charlotte area, I thought Mike Riley was the best by far. I was upfront letting him know I wasn't in a hurry in buying a new car and I was thankful he didn't put any pressure on me throughout the process. Every so often in the last couple weeks he sent me an email reminder just checking in and that was great. 90% of the other dealerships kept calling time after time until I finally had to be rude and tell them to stop calling (even though I started by telling them to just email me). It was an overall pleasure working Mike and others (Ray C. - GM). Hopefully in 4 years he'll still be working at Crossroad’s and I’ll buy one or two more cars. Thanks again for everything! More

I went to crossroads just browsing for a new truck, I met lisa as I walked into the showroom . she showed me the inventory and gave out a wealth of knowledge while looking . she is just a pleasure to deal wi lisa as I walked into the showroom . she showed me the inventory and gave out a wealth of knowledge while looking . she is just a pleasure to deal with and fun, but at the same time very professional and keeping the customer first. very impressed and highly recommend crossroads ford in indian trail .along with Lisa , the F&I guy Patrick was a pleasure to finalize the sale. there is a manager ,tall gentleman, do not remember his name. but a wealth of knowledge and a pleasure More

Everyone at the dealership treated us with respect including Frank our Sales Professional and Dominque in the Service dept. Overall a very nice experience for both my husband and I. including Frank our Sales Professional and Dominque in the Service dept. Overall a very nice experience for both my husband and I. More

I actually had a good time buying my 2012 Focus Titanium at Cross Roads Ford of Indian Trail. Lisa Burch was my salesperson and she was very helpful. Lisa had an answer for each of my questions and was fun at Cross Roads Ford of Indian Trail. Lisa Burch was my salesperson and she was very helpful. Lisa had an answer for each of my questions and was fun to work with. I will recommend Cross Roads Ford of Indian Trail to anyone looking for a Ford product. Don't forget to ask for Lisa! More

Mike is a great salesperson. He answered every question I had plus was able to give me straightforward information instead of the typical car salesman run around. They were very easy to negotiate with and ve had plus was able to give me straightforward information instead of the typical car salesman run around. They were very easy to negotiate with and very fair when it came to valueing my trades. To my delite the paperwork portion of the transaction was very easy and I was never pushed to purchase anything that I didnt need. The extended warrantees were reviewed very briefly but never pushed on me not was the service plan that was available. I will definately be back to do business with them in the future. More

Excellence! They represented the very finest in customer service, care and product. Lisa was an absolute joy and made our purchase all that much sweeter. service, care and product. Lisa was an absolute joy and made our purchase all that much sweeter. More

I was able to negotiate with them until I got it to the price I wanted to pay. Doug, Ken, and others were very helpful during the whole process and have followed up to make sure I'm satisfied with my car. price I wanted to pay. Doug, Ken, and others were very helpful during the whole process and have followed up to make sure I'm satisfied with my car. I am very satisfied. More

I went to Keith Hawthorne Ford in Charlotte for a quote on an extended warranty. They told me why don't I just trade my vehicle in. I told them that I had experienced some unfortunate events and that my on an extended warranty. They told me why don't I just trade my vehicle in. I told them that I had experienced some unfortunate events and that my credit score was at about "500" or below. They ran my credit and said why don't you just leave your Lincoln MDX here and drive the Ford SEL home and we'll work out the details in the morning. The next morning came and Keith Hawthorne told me they were sorry, but your credit is to low for qualifying for this car, what if we get you an extended warranty or the same car you just drove in a 2012 instead or 2013 and in white. I wanted black. I say ok, I'll take a brand new 2012 SEL in white. The next day comes and again they didn't deliver what they said they could. Keith Hawthorn Ford/Lincoln brought in a stripped down model with nothing in it compared to what they let me drive. I knew my credit was bad and they wouldn't be able to help me but they dragged me on for 2 days. I felt so taken advantage of. I drove off in my original car because I didn't want to give them my business of getting an extended warranty. I looked up where the nearest FORD dealership was and drove into "CROSS ROADS" Ford on Independence Road. It used to be "Dale Jarrett Ford". I went in asking for the same extended warranty. I was greeted by the Dealership's Manager Bobby Wallace and told him that I was looking for an extended warranty. He asked if I was interested in turning in my vehicle and I told him what had just happened at Keith Hawthorne. I explained that there was no way that it could be done because of my lousy credit. He told me to go look around with his extremely friendly, and knowledgeable assistant, Jerald Little. Mr. Little showed me everything about all of the different cars which I wasn't interested in because I knew they couldn't get my credit through. A few moments later, the Manager, Bobby Wallace, said that he could do the deal with a brand new SEL, $500 down and it being a Black 2013 SEL. I'm astonished!! What? There's no way. Are you sure? He said, "yes". Yesterday, 10/10/12, I drove off in my new car which Jerald Little, the sales assistant, was nice enough to come in on his day off to help orient me with the car. I left being hesitant. I was feeling unsure of the deal going through since my last experience and was awaiting a call saying they did some additional review and sorry, we will need you to take it back to them. They called me later to see if I was happy with the car and told me to stop worrying, it was mine! This dealership is unbelievable! They can make anything happen! I am so happy and impressed and plan on sending everyone I know to them. Thank you!!!! Sincerely Happiest Customer, Karen R More