Crossroads Ford of Indian Trail

We purchased a new Ford Edge from Crossroads Ford - Indian Trail yesterday and were so pleased how weii we were treated during the process of purchasing a new vehicle. Everyone was very professional, Indian Trail yesterday and were so pleased how weii we were treated during the process of purchasing a new vehicle. Everyone was very professional, well mannered, no pressure, and we really felt at ease. We would love to see all dealerships be managed like this dealership. More

I went to Fort Mill Ford (FMF) where we had leased a 2010 Ford Flex in 2010 to find a replacement vehicle as our lease would be up shortly. I asked if I could take a vehicle home overnight. I was told "NO", Ford Flex in 2010 to find a replacement vehicle as our lease would be up shortly. I asked if I could take a vehicle home overnight. I was told "NO", it's against their company policy. I reminded them that in 2010 when I leased the Flex they had no problem with my taking it home overnight. I told FMF that I would be looking elsewhere for a new vehicle, the FMF salesman just shrugged his shoulders. I went to Crossroads Ford (CF) and had no problem taking a vehicle overnight, in fact I took home two vehicles overnight. CF was very accomidating. Doug Benson worked (really worked) to earn my business. He found the righ vehicle (2013 Escape) in Marrietta Georgia and had it shipped in. Doug worked tirelessly with the finance team to secure the right lease combination for me. As I was there during lunchtime, Doug even provided me with a free lunch at the in-house diner...talk about good customer service! One last thing, in 2010 when we were shopping for the Ford Flex, we came to Dale Jarrett Ford (DJF). That experience pushed me over to FMF. DJF did nothing to earn our business. They typified the negative image of a shady car dealer, all they needed was a plaid sports coat. What a breath of fresh air CF is. Welcome to the Charlotte area, Crossroads Ford. More

I had a wonderful experience at this dealership! Doug Benson could not have been nicer and he is a true professional sales consultant. He was very eager to get me and my wife the perfect F150 to suit ou Benson could not have been nicer and he is a true professional sales consultant. He was very eager to get me and my wife the perfect F150 to suit our needs. It is a beautiful truck! I also highly recommend the General Sales Manager, Bobby Wallace, as he was very helpful as well making sure the truck met our needs and that we were satisfied. Everyone at the dealership was very friendly and the customer service was outstanding. We traded in a truck and the deal was one we could not pass up! Also, Bayard Davis in the service department did an outstanding job switching some tires for us and installing a bed liner for our truck. He was very quick and thorough and anxious to make us happy. I am happy to say that we are completely satisfied with our experience at this dealership and we will return for future service needs. If we ever decide to trade again, we will definitely see Doug Benson. More

The easiest and most stress free car buying experience ever. Jerald and Frank were great. Highly recommend this dealership. The deal was fair and did not take all day. ever. Jerald and Frank were great. Highly recommend this dealership. The deal was fair and did not take all day. More

Sales Consultant Jerald Little was Great and got My Wife and I in a new 2013 Ford Escape Titanium.He worked very hard to help get us the price and payment that we needed.We love the Escape and the Dealershi and I in a new 2013 Ford Escape Titanium.He worked very hard to help get us the price and payment that we needed.We love the Escape and the Dealership!! More

Lisa was perfect. I was impressed how noligable she was of all the vehicles. Great over all experiance. Even financing went easy, thanks to Micheal. I hope to purchase my next vehicle with Crossroads, as l of all the vehicles. Great over all experiance. Even financing went easy, thanks to Micheal. I hope to purchase my next vehicle with Crossroads, as long as Lisa sales it to me. Very enjoyable to be around. I also like being able to look at other locations to give me plenty of options. More

My wife and I walked into Crossroads Ford of Indian Trail on 1 January 2013 to look at a 2013 Ford Fusion Hybrid SE. Meet Salesman Kevin Wilson who was fully knowledge on the 2013 Ford Fusion Hybrid SE model on 1 January 2013 to look at a 2013 Ford Fusion Hybrid SE. Meet Salesman Kevin Wilson who was fully knowledge on the 2013 Ford Fusion Hybrid SE model car. He was able to show us all the options on the car and explain to a point to where even my wife could understand. Crossroads Ford of Indian Trail didn't have my car that I wanted in stock but did have one with all the options that I wanted in-bound to there location. I was able to work out terms with them so the would hold the car for me. After waiting till 15 January 2013 when my new 2013 Ford Fusion Hybrid SE with every option on the car came it was a great day. Whant made things better was the General Manager Ray Czerw work with us to make sure we were fully happy and taken care of. GM Ray Czerw also made me a deal on the car that was out of this world. MSRP was $36,335 and told out the door was $32,481. If you want a great deal with great service I would say go to Crossroads of Indian Trail. More

I looked for over a year to find the right car for me and my wife. We expected to buy a new Escape for size, seat height, room, tech and MPG. We had been on line many times with Ford.com and decided every my wife. We expected to buy a new Escape for size, seat height, room, tech and MPG. We had been on line many times with Ford.com and decided every option except color. While waiting to see the one last color the new C-Max hybrid came in. We looked @ the C-Max and decided we could not let the 47 MPG go so we started over with the C-Max with options and packages. During this time I visited several dealers trying to find OUR car. On the night before Thanksgiving after traveling several hours on a family trip I went on line to Crossover Ford and found OUR car. I called Glen and within the hour we sealed the deal and my wife and I picked ou our car on Friday. We dealt with Pat Oberer for finance and also with the service dept to add several dealer installed options. I will close by saying I have no doubt that Glen and the staff @ Crossroads will be there for us in the future. More

Lisa is a Very professional and friendly sales Rep. Her level of helpfulness allowed me to close the sale quick and in a efficient manner. level of helpfulness allowed me to close the sale quick and in a efficient manner. More

Great experience. This is the second vehicle we have purchased with Crossroad Ford of indian trail. Lisa helped us with our first purchase and our most current purchase. Thank you Crossroad Ford and Li purchased with Crossroad Ford of indian trail. Lisa helped us with our first purchase and our most current purchase. Thank you Crossroad Ford and Lisa!!! More