Crossroads Ford of Indian Trail

new truck We had a great time buying a new truck. Chris was polite,professional, and respectful of our time. We are proud to be part of the Ford family! We had a great time buying a new truck. Chris was polite,professional, and respectful of our time. We are proud to be part of the Ford family! More

Thanks Rod. Extremely hard not to give 5 stars I originally was shown to Crossroads Ford while searching for a non-Ford model from a known car website search. Within minutes of placing an inquiry o I originally was shown to Crossroads Ford while searching for a non-Ford model from a known car website search. Within minutes of placing an inquiry on my particular model, I received a phone call from Rodrick Hunter, salesperson. Since I am not from the vicinity of North Carolina, we continued our conversations regarding vehicle particulars and cost involved though text, phone calls and e-mail. Rodrick was upfront with all information and numbers from the start. All requested information was provided by him in a quick fashion. Once the decision was made to visit the dealer for the closer look-up, I flew over. Pickup was arranged by Rodrick without being requested, at absolutely no cost to me. Upon arrival at the dealer, I could not help being impressed. The floor arrangement is very organized and staff was more than helpful in showing me around. Despite I was searching for a particular model, I was shown to other vehicles I liked: Very knowledgeable folk. After closer inspection of my unit of liking, Rodrick gave me a very comprehensive road test to evaluate the vehicle in all of its merits and road manners, not only on highway but back-roads where I could really get a feel for the vehicle. Under no circumstances was I rushed into making a decision and allowed to get the "feeling" without any pressure. Pricing was just right. As previously stated during our remote conversations, the pricing was honored. Needless to say, I made the purchase. Cornell McGee was also very helpful and clarified all my questions regarding paperwork easily. Finally, Rodrick successfully cleared all requirements for shipping my vehicle, as requested. Service department was excellent in preparing my vehicle in short notice. I can honestly say that it was a great experience to work with the dealer and have Rodrick as my contact / sales person. I would definitely drop by and let them take care of anybody's vehicle wants/needs in the future, including myself. PS Rod: the cafeteria food is awesome! More

Great place. I recently bought a Camaro. The dealership is a nice, clean, friendly place. Everyone in there was helpful, especially Lisa. If you are thinking about I recently bought a Camaro. The dealership is a nice, clean, friendly place. Everyone in there was helpful, especially Lisa. If you are thinking about buying a car, you should call and talk to her. She is very friendly and helpful. There was no pressure in buying a car, like other dealerships do. When i get ready to buy another car, i will go back to this dealership. More

Chris Powe, did a great Job Went in Saturday, I Bought a Ford Transit. Place is great. Employees were great. Thank You Chris, for a great experience. See you guys soon. Went in Saturday, I Bought a Ford Transit. Place is great. Employees were great. Thank You Chris, for a great experience. See you guys soon. More

1st time buyer experience was delightful As a first time buyer, I was terrified of what I was going to get myself into. Before coming to crossroads, I went to another dealership and the exper As a first time buyer, I was terrified of what I was going to get myself into. Before coming to crossroads, I went to another dealership and the experience there was negative and quite "harassing". My boyfriend and I chose to come to crossroads. The sales associate was awaiting at the door. The moment we came in we felt comfortable and at ease. We were never pressured into purchasing something we didn't want. Doug, who worked with us was very friendly, patient and courteous. He knows his job very well. Although the process is/was time consuming, the overall experience was positive and I highly recommend crossroads and Mr. Doug Benson. More

crooked credit practices my credit was pulled and sent to lenders by Devon Beale against my permission or with a signed credit application, he was told do not pull credit, I h my credit was pulled and sent to lenders by Devon Beale against my permission or with a signed credit application, he was told do not pull credit, I have my financing handled with credit union. they violated my rights under the fair credit report act. contacted Justin Clark the general manager with no satisfaction. having to obtain an attorney to help with this. the good thing is that I purchased a vehicle from beachum & lee ford in Wadesboro, nc. they are very professional . More

outstanding in every way 25 years of car buying and I have never had a better experience than the one I had with CRF on Sat. Well done fellas and a huge thank you. Not only 25 years of car buying and I have never had a better experience than the one I had with CRF on Sat. Well done fellas and a huge thank you. Not only courteous, which you don't find much of, but customer first mentality and respectful and meaningful interaction from top down. From the guy who runs the place to the service tech to the sales manager to the sales guys/gals...it was a pleasure getting to know these folks. Rod Hunter, Davon, Justin, Jabbar, Cornell, Pat and Baird were all outstanding. Justin, the dealership manager runs this spot with precision and his military upbringing and deep midwest roots are obvious, apparent and influential throughout the organization. Rod was a fact based sales person with the best interests of his customer in mind at all times. His consultative approach mentality and fantastic listening skills certainly were noted and recognized by me..... he created a truly excellent car buying experience. Keep up the good work! More