Crossroads Ford Apex

I was greeted by a very friendly staff, I was treated well and they worked hard to make sure that I got what I wanted and the whole experience did not take as long as I had expected it would. well and they worked hard to make sure that I got what I wanted and the whole experience did not take as long as I had expected it would. More

Patrick was very helpful and customer oriented. He went above and beyond to get the right deal for me. Patrick was very patient and understanding.There was no pressure whatsoever and the environment was cu above and beyond to get the right deal for me. Patrick was very patient and understanding.There was no pressure whatsoever and the environment was customer friendly. Martin was also very helpful and understanding. Both Patrick and Martin had positive attitudes and were friendly. The dealership overall was outstanding as well. Everyone was willing to help even if it meant finding another salesman the customer requested. I highly recommend anyone shopping for a vehicle to visit Crossroads Ford in Cary. More

My husband and I visited this dealership because they were advertising $8-$10K off new F150s. This offer was more than the surrounding Ford dealerships. The requirement were that you have to trade-in a were advertising $8-$10K off new F150s. This offer was more than the surrounding Ford dealerships. The requirement were that you have to trade-in and finance with them. For the vehicle we were purchasing Ford was offering $5250 in rebates, incentives, etc, so the rest of the $4,750 were "dealership discounts" that they could not explain further. Basically, they dragged out the entire process of getting a trade-in appraisal for about 4-5 hours. They told us we had to have a truck picked out to purchase before they could appraise our current vehicle. After we spent time picking out a truck, they proceeded to offer us $1K for our vehicle. This is even after showing them a written offer from CarMax for $4K and telling them that Hendrick's Dodge just offered us $5K-$6K if we purchased with them. So, it is common sense that this advertised "dealership discount" is not a true discount in the sense that they are just extremely low-balling the trade-in offers (at least 1/4 of the value). Basically, it would be the same if I just got the $5,250 from another dealership and then cashed in at CarMax. They would tell you that this is not false advertising, but I certainly believe it is. The only reason I rated friendliness as a 3 is because everyone else besides the people I worked with directly were very friendly and helpful. Thanks for the poorest service I've ever received Crossroads!! More

I was able to quickly find exactly the car I wanted in the color I wanted with even better trim than I expected for a price that was fair. the color I wanted with even better trim than I expected for a price that was fair. More

Very pleased with our Salesperson Patrick. He took the time to call us and let us know that Crossroads had some new 2011 Expeditions that they were running good deals on that we might be interested in sin time to call us and let us know that Crossroads had some new 2011 Expeditions that they were running good deals on that we might be interested in since we had purchased one 4 1/2 years ago. We decided to come by and take a look. Patrick made sure car was clean and ready to take for a drive when we arrived. We appreciate all Patrick did to make our experience worthwhile. We will be back to see Patrick when we are ready to purchase again. More

There was no hi pressure by Craig Maxa or Dan Burnham to purchase the Ford Fusion. My wife and myself had a wonderful experience in the show room. I would highly recommend working with both Craig and Dan purchase the Ford Fusion. My wife and myself had a wonderful experience in the show room. I would highly recommend working with both Craig and Dan again. More

I left Mike email pertaining to a used car we found on I left Mike email pertaining to a used car we found on the Crossroads Ford website. He called me the next business day and set up an appointment. He I left Mike email pertaining to a used car we found on the Crossroads Ford website. He called me the next business day and set up an appointment. He was very courteous and honest about the vehicle,showing us the CarFax. He even made a contact call to someone about a question we had pertaining to the "run flat" tires this car came with. He made every effort to answer all of our questions. We felt we got a good deal and rest is history. More

I have bought 4 cars from Cross Roads Ford. I keep coming back because of the service I get. They also work very hard to meet my needs each time I come. This past time Patrick Rowe went above the call of dut back because of the service I get. They also work very hard to meet my needs each time I come. This past time Patrick Rowe went above the call of duty to work on making sure I was getting just what I wanted. Patrick gave me all the time I needed to look and go over the truck I was looking at to make sure it was just what I was looking for and that it met my needs. He also did a GREAT job after buying the truck that he went over each thing with me about the truck. His customer service was the best yet. Thanks to all that made this happen. Mike Dore More

I just bought a 2012 Ford F-150 4x4 from Crossroads Ford in Cary. I had never been to the dealer before, but had heard good things from others, and seen the commercials on TV. I went online and took a look in Cary. I had never been to the dealer before, but had heard good things from others, and seen the commercials on TV. I went online and took a look at their inventory, found the truck that I was interested in, wrote down the stock number and called the internet sales number to make a appointment to come in for a test drive. I first spoke with Patrick Rowe and set a time for my test drive. I got to the dealership on time and was very warmly greeted by the other employees working near the door, and promptly was met by Patrick Rowe whom was a very likable person. We went out for a test drive and I decided this was the truck I wanted. I was to be trading in my current truck which was a 2006 Harley Davidson F-150. Patrick went to work instantly on getting me the best trade in price and once we had agreement, we proceeded to next step. Once credit protocols were met,we moved on to the finance department with A J Farnsworth to proceed with the purchase. Once again I was impressed with how professional and honest A J was in explaining the contract with Ford and how the warranty worked...in the meantime Patrick Rowe was elsewhere online setting up my Ford Sync account for me! Once all the paperwork was complete A J turned me back over to Patrick, whom took us out to my new truck which he had had cleaned and went over the Ford Sync apps on the truck with us, and offered to help me with classes if needed. All in all I must say that my experience with Patrick & A J will most assuredly make me a repeat customer !! More

Great experience. I was able to express my needs and wants regarding what I wanted to purchase. Craig listened and was very familar with what was available. It was a stress-free and honestly....enjoya wants regarding what I wanted to purchase. Craig listened and was very familar with what was available. It was a stress-free and honestly....enjoyable process. Nothing like what I expected to encounter in terms of high pressure sales. It simply was not the case! I'd return tomorrow for my next purchase! More