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Criswell Honda
Germantown, MD
2,992 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,992 reviews
June 30, 2004
A refreshing experience. I spent almost a month talking A refreshing experience.<br><br>I spent almost a month talking to dealerships and getting quotes in the DC area via email (with an occasional call). A refreshing experience.<br><br>I spent almost a month talking to dealerships and getting quotes in the DC area via email (with an occasional call). And after getting quotes from over 20 places(rosenthal, ourisman, landmark among others), these guys won out.<br><br>They are a reasonably new dealership and are looking to build a large base-hence they will give you a better deal. Just bought an 04 Civic EX for 16,1 out the door. this is after 10 other dealerships claimed that there was no way anyone would go under 16,4. I called these guys at 8:55pm(they close at 9), and Andy specifically stayed around to make sure my deal could happen that night. Talk about going above and beyond!<br><br>Like I said, I just bought my honda. so who knows, maybe the wheels will fall off tomorrow and ill be back on here posting a nasty message. but until then, take my advice, you'll be hard-pressed to get a better internet quote that the dealership WILL ACTUALLY HONOR than these guys. More
by oogabo0
Employees Worked With
Andy Russo
June 12, 2004
BUYER BEWARE! Many of the "new" vehicles at this dealership have significant body damage. I do not know if it is due to dealer's own negligence or something else. I almost bought a CR-V from this dealership have significant body damage. I do not know if it is due to dealer's own negligence or something else. I almost bought a CR-V from them. Thank goodness I noticed it had been hit in the front and that one of the fenders was pushed back and bent outwards before I took ownership. People there were nice at first, until I pointed out the damage. Then they claimed they could not see it and got loud and arrogant. I insisted that the CR-V was damaged. It was very obvious. So, one sales guy takes the CR-V I almost bought to the body shop and the guy in charge of the body shop first tells me it is definitely damaged. I tell them I will wait until next morning to decide what I want to do. Next morning, body shop manager and sales guys all claim that CR-Vs just "come from the factory that way". Right! Upon inspecting other cars on the lot and in the showroom, I found several others with body damage. Another CR-V on the showroom floor had obviously taken a dead-center, front-end hit. The front bumper was pushed upwards into the grill and the top of the grill was touching the hood. Again, dealer claims it is normal. <br><br>Remember. You have been warned. I got smart and took my money and my business elsewhere. More
by CarGuy65
