Criswell Honda

I had a great experience leasing my Honday Odyssey from Criswell Honda on March 24th. I made appointment with Stephanie Dewey and got my car appraised around lunch time. Then we negotiated the price over p Criswell Honda on March 24th. I made appointment with Stephanie Dewey and got my car appraised around lunch time. Then we negotiated the price over phone by 5pm and I went with my family and signed the lease and picked up the van in the evening. They gave me what they promised and had all the numbers we agreed in writing on official dealer papers before I started the credit application. Nobody tried to play any tricks and no pressure tactics as well. Other folks at the dealership seemed to be friendly and nice as well. I would highly recommend this dealership and especially Stephanie Dewey for sales if you need a new Honda. By the way, they also gave me the highest value for my 2007 Odyssey trade-in. This was very much a relief and pleasant experience after I fell victim to the deception and dishonesty of Ourisman Honda Bethesda a few days earlier. Glad I did not end up buying anything from Ourisman Bethesda.? More

very pushy! The guy didn't understand what I meant by "the navi screen resolution is poor". He kept saying, ok lets talk about it inside. Never did I even test drive the car, I had litterlly just sat d "the navi screen resolution is poor". He kept saying, ok lets talk about it inside. Never did I even test drive the car, I had litterlly just sat down and started the car. Then when I started asking questions, he said "is your car in our repair shop? Are you just looking?" Why would I waste my time and his if I wasn't interested? When I told him no, my car is not in your repair shop, he said "let me get my manager", I told him for the fifth time, I wanted to know more about the car, not just buy it without knowing anything. Then I walked away, when he saw my lexus, he came and banged on the window trying to get me to come inside. The best was when he said the car is a 2010, but on the sticker it said 09. When I pointed it out, guess what he said..."let's go inside and talk about it"! More

Internet Sales guy was great, but that was where the good stopped. The finance guy tried to pull a bait and switch, not once, but twice during the transaction. He initially over-inflated several of the i stopped. The finance guy tried to pull a bait and switch, not once, but twice during the transaction. He initially over-inflated several of the items to derive a monthly figure (the worst was he picked a state that had higher sales tax so that the total amount was higher). He then pulled the switch on us for extended warranty saying he could work out a great deal and keep our monthly no more than a couple of bucks higher. I watched as he changed the state and then attempted to charge full-price for the warranty. I asked him how that worked out and he just kept referring to the monthly amount - that it was only $5 more. Then he said, ok, he would 'throw' in the tire/wheel warranty - changed a few more numbers and came up with a monthly amount $6 higher than the original amount (before the base warranty). Again, I called him on it because the contract had us paying full price for BOTH warranties. Very sneaky and downright dishonest in my opinion. I wonder how many people they have ripped off that either weren't paying attention or were confused by their tactics. More

I usually go to Herson's for service but decided to try Criswell since it's much easier to get in and out of. The experience was a good one -the only thing I would mention is that their 60k mile service Criswell since it's much easier to get in and out of. The experience was a good one -the only thing I would mention is that their 60k mile service is about $100 more than Herson's but includes more items - I have not had the time to research if those extra items are recommended by Honda or not - maybe they are. I wish they would have showed me something from the Honda documentation that shows that all the items are in fact recommended. They also have a Hertz rental right in the service area so that makes it MUCH more convenient than waiting for someone from Enterprise to come over and pick you up and schlep you back to their office to get a car. More

Horrible experience -- read the negative reviews before you even attempt to go to this dealership. They try to lie, scam, cheat, and everything else to add $ to your purchase. Victor in finance absolutel you even attempt to go to this dealership. They try to lie, scam, cheat, and everything else to add $ to your purchase. Victor in finance absolutely tried to scam us by having us sign things that we had no intention to purchase. An absolute xxxx of society scamming people into spending extra money by putting it in the contract without telling you and showing you a "different" contract first, then swapping it with another one to have you sign. Absolute xxxx. It's these type of people that give salesmen, and Honda, a bad name. I can only hope that something is done. More

I purchased a use 2004 Suzuki XL-7 from Criswell Honda on a Friday evening; in October 2007 that following Monday the car needed a jump because the battery was dead. I couldn't believe it, I haven't had the a Friday evening; in October 2007 that following Monday the car needed a jump because the battery was dead. I couldn't believe it, I haven't had the car but three days, well I called the sales person to let him know and he said it was my fault that I left the light on but the lights were on auto so they turn off when the car is off. In that same week the car completely died in the middle of traffic. It was horrible, all the light flash on then the car came to a halt just before it died. I had the car towed to the Criswell because I was only three miles away and had just purchase the car from them a week earlier. I couldn’t believe how the sales manager, salesperson and the financial manager treated me. The used car manager, Corey Pardue said that I shouldn’t have brought the car back to his dealership and to go find Suzuki since they made the car. The financial manager Nugong said that I was over 18 and I know right from wrong so I shouldn’t by used cars. The sales person, Michael just acted stupid. The staff in the dealership was so nice when purchasing one of their cars but less than a week they could not care less about me nor did they stand by the car they sold me. The car was suppose to come with a one month/1000 warranty from the dealership but when I took the car back they said that the warranty was only for the engine. The sales person told me at the time of purchase it was a bumper to bumper warranty for the month but when they thought that I may need it. The tune changed to an engine only warranty. WARNING: Criswell one month/1000 mile warranty is a joke. The salesperson will tell you it’s a bumper to bumper warranty but rest assure if the car falls apart on you two days later, they’ll tell you it’s a engine only warranty. Liars! More

USED CAR xxxx @CRISWELL Do your poor palms sweat when USED CAR xxxx @CRISWELL Do your poor palms sweat when you set foot into a car dealer's "showroom?" Maybe that's because you've heard the horror sto USED CAR xxxx @CRISWELL Do your poor palms sweat when you set foot into a car dealer's "showroom?" Maybe that's because you've heard the horror stories of salesmen who strong arm their hapless customers. Who cajole, threaten, cheat, and yes, lie to their customers. We've heard them too. But with so many people exchanging information about cars and dealers on the Internet, I thought perhaps things had changed--That I could go into a dealership and maybe even have a pleasant experience. But pigs don't fly out of rumps, and I guess good experiences at used car dealers don't happen either. At least it didn't for us that day in May, 2007. Yesterday my wife and I were shopping for a used car for our college-aged daughter at Criswell Automotive, a dealer in Germantown, MD. We were told by Corey Pardue, the sales manager that our chosen car came with a 30 day "bumper to bumper warranty. Great, we said. Can we see details in writing? What does that warranty cover exactly? (We learned from Consumer Reports that you should know these things.) Well, Corey said, you'll need to sign all these papers first, and then our "business manager" can give you those details. Right. Ok, we wanted to please our daughter so we tried something else. Well, Corey, can we add language to the contract that says we can take the car to our mechanic and return it within 48 hours if he finds problems. "SURE," Corey said, let's add that language (which he did). In the meantime, his repair shop was fixing a steering problem with the car. This was taking hours (we really love our kid), which gave us plenty of time to read all the paperwork. Guess what we learned? The contract stated that the only warranty language that was legal was the language on the car's sticker (in our case the vague, unspecific, 30-day or 1,000 mile warranty). That means that any language to added to the contract was meaningless. When I asked Corey about this he told us to leave! Gosh! So folks, it's true. xxxx exists, and we entered it when we went though the doors at Criswell Automotive in Germantown, MD. Do yourself a favor and shop elsewhere for a Honda, Chevy, Hummer, Lexus, or whatever else you may be in the market for. More

A refreshing experience. I spent almost a month talking A refreshing experience.<br><br>I spent almost a month talking to dealerships and getting quotes in the DC area via email (with an occasional call). A refreshing experience.<br><br>I spent almost a month talking to dealerships and getting quotes in the DC area via email (with an occasional call). And after getting quotes from over 20 places(rosenthal, ourisman, landmark among others), these guys won out.<br><br>They are a reasonably new dealership and are looking to build a large base-hence they will give you a better deal. Just bought an 04 Civic EX for 16,1 out the door. this is after 10 other dealerships claimed that there was no way anyone would go under 16,4. I called these guys at 8:55pm(they close at 9), and Andy specifically stayed around to make sure my deal could happen that night. Talk about going above and beyond!<br><br>Like I said, I just bought my honda. so who knows, maybe the wheels will fall off tomorrow and ill be back on here posting a nasty message. but until then, take my advice, you'll be hard-pressed to get a better internet quote that the dealership WILL ACTUALLY HONOR than these guys. More

BUYER BEWARE! Many of the "new" vehicles at this dealership have significant body damage. I do not know if it is due to dealer's own negligence or something else. I almost bought a CR-V from this dealership have significant body damage. I do not know if it is due to dealer's own negligence or something else. I almost bought a CR-V from them. Thank goodness I noticed it had been hit in the front and that one of the fenders was pushed back and bent outwards before I took ownership. People there were nice at first, until I pointed out the damage. Then they claimed they could not see it and got loud and arrogant. I insisted that the CR-V was damaged. It was very obvious. So, one sales guy takes the CR-V I almost bought to the body shop and the guy in charge of the body shop first tells me it is definitely damaged. I tell them I will wait until next morning to decide what I want to do. Next morning, body shop manager and sales guys all claim that CR-Vs just "come from the factory that way". Right! Upon inspecting other cars on the lot and in the showroom, I found several others with body damage. Another CR-V on the showroom floor had obviously taken a dead-center, front-end hit. The front bumper was pushed upwards into the grill and the top of the grill was touching the hood. Again, dealer claims it is normal. <br><br>Remember. You have been warned. I got smart and took my money and my business elsewhere. More