Criswell Honda

I went in for an oil change and to have a buzzing sound in my engine checked out. When I called and explained the noise to a technician he told me it was probably something minor and they would take a loo in my engine checked out. When I called and explained the noise to a technician he told me it was probably something minor and they would take a look for me. Well I brought my car in and met Stacy, a service manager, who told me they would take a look at the car and it would be $126 that would go toward the cost of fixing whatever the problem was. Naively I agreed since I was told it was something minor based on the symptoms that were given to them. Later I got a call saying they needed to replace an exhaust pipe and it would be $783 to fix. I was floored how can a minor problem end up costing me $783? so I did some investigating online and discovered the issue with my car had been described in a Honda service bulletin. The solution to the issue was to replace a rubber ring that held the exhaust pipe to the chassis. I felt like they were trying to use the initial $126 fee to leverage me into a costly repair that I didn't need. When I showed Stacy a copy of the bulletin she agreed with me that was the problem but still insisted the whole assembly needed to be replaced because in her words "it's one one big piece" even though the service bulletin clearly stated just the rubber piece needed to be replaced. First of all, $126 is way too much to charge to diagnose a problem. I discovered during me search $50-75 is "normal" What they charge me was robbery. When I asked Stacy why it was so much she told me it was to pay for the technician to drive my car and pay for shop supplies. I asked what shop supplies? At that point she started getting agitated and walked me to the cashier. This is the first time I have ever been charged to look at a car problem and I felt cheated and swindled. What they did to me is obviously from my point of view a bait and switch. My advice to anyone thinking of going to Criswell is to find yourself a reputable dealer or better yet a trustworthy mechanic and stay clear of this place. Update: I also did a check the to cost of a replacement exhaust pipe. Stacy quoted me $630 for the pipe and $150 for the labor. When I checked with other dealerships the Retail Price for the pipe was $420 and it's possible to get it for less. More

Be afraid! Be very afraid and run, run as fast as you can!!! I was sold a used 2008 low mileage Honda Accord EXL that had major front-end damage that did not show up on Carfax because it had happened jus can!!! I was sold a used 2008 low mileage Honda Accord EXL that had major front-end damage that did not show up on Carfax because it had happened just before the sale! I had the car for approx two years before recently trading it in at another dealership, at which time the dealer informed me that Carfax revealed a major accident with extensive front end damage where the car was inoperable just months before I bought it! Needless to say, this info reduced the price of the trade-in. We were never really happy with the car as we suspected front end damage shortly after we bought the car. The A/C worked great except at idle. I took it back for repair and they simply recharged the system, but the problem remained. I discovered that the fan was not working, took it back and asked them to replace the fan, which they did. However, the A/C still did not cool at idle. Their service department was seriously lacking in diagnosing the problem. I took it to another dealer and they told me there was a crimped a/c line due to an accident (not covered under warranty). That was my first clue. The car also had a slight vibration that, despite all attempts at repair, we could not correct. The steering wheel also vibrated when the brakes were applied. I began to suspect front end damage and called/emailed the dealership. They were very customer service friendly over the phone but that was it! They never responded back to me. I would then call back, get the 'great' customer service speech and then nothing!! These people are in the business of buying & selling cars. They had to have known that this car was a repaired wreck!! It just happened within two months before the sale. The talk a great line about superior customer service but it's all talk, no action. In hindsight, despite the clean Carfax at the time, I had a gut feeling something was wrong with the car, but it was under warranty and that helped ease my anxiety. BIG MISTAKE, listen to your gut feeling and do not trust Carfax completely and do not trust this dealership!! More

I was talking to this guy called Suvin at Criswell. He was rude while discussing the car price. I think he was assuming that I will buy a car as soon as he gives me a quote without even discussing what's was rude while discussing the car price. I think he was assuming that I will buy a car as soon as he gives me a quote without even discussing what's included and what's not. And he thinks that he is smarter than the customer and tries to show his smartness by asking silly questions about the color etc. I do not know if the whole dealership is like this but certainly I had a bad experience. More

I recently purchased a 2011 Odyssey from Julian Sadler @ Criswell Honda. Throughout the process Julian was straightforward and honest. He was easily accessible via email and quickly responded to my many q Criswell Honda. Throughout the process Julian was straightforward and honest. He was easily accessible via email and quickly responded to my many questions regarding the vehicle. I also worked with Jessica in the finance department. She explained the many options available and worked with us to purchase a Honda Care extended warranty. With regard to the facilities, I was very impressed by the large window overlooking the service bay and the large number of service department employees. Overall, I was very happy with the experience because we were able to get the exact vehicle my wife wanted in her favorite color and at a fair price. More

We went to Criswell Honda to purchase a Honda Civic in March, 2011. While we were in the process of deciding where to purchase from, we emailed some 14 dealers within the state of Maryland, and Criswell ( March, 2011. While we were in the process of deciding where to purchase from, we emailed some 14 dealers within the state of Maryland, and Criswell (Steve McClay - Criswell Internet Sales Manager) gave us the absolute lowest quote, by a large margin. Steve also provided prompt responses and did not hesitate to provide us with written information about the quote and what it covered. Although the price appeared way too good to be true, we decided pursue it, with the full expectation of being 'bullied' or having the price suddenly changed on us through the addition of add-ons, finance charges and warranties. Basically, we thought the price was designed to bring us into the showroom before the typical slimy car salesperson tricks are sprung on us. We went in ready to walk out if they had played any games. However, this did not happen at all. When we arrived at Criswell, Mark was our assigned salesperson. We were pleasantly surprised by the friendly and accommodating service he provided. Not once did he try to renege on the original quote or pressure us into purchasing upgrades or other services we had clearly expressed no interest in. We really appreciated this type of salesmanship. We were able to tell Mark exactly what we wanted, how we wanted to pay, and he willingly assisted with this. Amazingly, the finance office did not try anything either, especially since we were paying 'cash' for the car. We were able to sign the papers, get out the door and drive off with the car and the deal we wanted with no hassle whatsoever. We'll definitely be back the next time we need another car. Thanks Criswell!!! More

I knew that the sales person was going to be different -- in a positive way -- when he did not bombard me with phone calls upon receiving my referral from the Costco Auto Program. We spoke on the phone, he in a positive way -- when he did not bombard me with phone calls upon receiving my referral from the Costco Auto Program. We spoke on the phone, he answered all our questions and helped us settle on the car that would best meet our needs of transporting our triplets. We then went to the dealership, completed the test drive of the vehicle [Honda Odyssey] and completed the purchase. Dominique Vattuone has also gone beyond the call of duty to ensure that we are satisfied with the purchase. More

Got a great deal on an 2011 Accord EX-L; I used USAA's best price (powered by zag.com) and contacted 3 dealers. Criswell offered extremely competitive pricing and I got 2 years worth of free oil changes. best price (powered by zag.com) and contacted 3 dealers. Criswell offered extremely competitive pricing and I got 2 years worth of free oil changes. Mark was flexible and worked with me and my family to find the right vehicle for us without being overly pushy or employing b.s. sales tactics, which would have turned me and my wife away. Best of all, no surprises! I left the quality of work at N/A because a rim, or two, needs balancing and they owe a small plastic piece that goes near the shift knob. I suspect these issues will be resolved with minimal effort on my part however. More

Bought new CRV in July. Took 2 days to get car. Went on a Friday to start paperwork so that all I had to do on Saturday was the title & tags. Had to wait 3 hours to see lady about title & tags. Have vanity t Friday to start paperwork so that all I had to do on Saturday was the title & tags. Had to wait 3 hours to see lady about title & tags. Have vanity tags that I wanted to switch. Title & tags lady did not know if I could transfer them from a car to an SUV.Temp tags was running out, was promise that I would have tags before they ran out and they would be Fed Ex to me Since I would not be able to make it down during the week.. Spoke with General Manger on day that tags were running out. He told me that I could use my old tags on the car since they were not dead. Spoke with MVA and that is not true that you can do that.Got stickers same day that tags were running out. Several people lied for a couple of days to me that I would have them before tags ran out. I will not be doing business with this dealership again. More

What a relief! Dealing with Criswell Honda was a dream. After some terrible experiences dealing with the other Honda dealers in the area, I called Criswell. Within minutes, over the phone, Internet Sales After some terrible experiences dealing with the other Honda dealers in the area, I called Criswell. Within minutes, over the phone, Internet Sales Manager Steve McCall beat every other offer by a significant amount and promised no surprises when I came to buy the car. Based on my other experiences, I was dubious -- but turns out I had nothing to fear. Salesman Kwame Odem handled the sale -- and he was so friendly and easy to work with. I got the price I wanted on a new Honda Fit without hassle or heartburn. After the sale, the dealership started to close but Kwame took the time to show us the car's features and never rushed us. My wife, who loathes car buying, told me how relieved she was with the process. A quick, easy sale and the friendliest service from an honest, efficient, clean dealership! They are the real deal. I highly recommend Criswell and will be a customer there for life! More

Went to look for new Honda and worked with a very patient and understanding salesman Victor. Unfortunately, Honda didn't have the model that fit my needs so I ended up getting another car. However, I would and understanding salesman Victor. Unfortunately, Honda didn't have the model that fit my needs so I ended up getting another car. However, I would work with Victor if I ever in the market for a Honda More