Criswell Honda

Had a great purchasing experience here, so had taken in my Civic for an oil change. Very welcoming and was in/out in less than 20 mins! Couldn't ask for more, great team. my Civic for an oil change. Very welcoming and was in/out in less than 20 mins! Couldn't ask for more, great team. More

We feel like we got a fair deal and service was good. Ken was very helpful and went out of his way to help us. Ken was very helpful and went out of his way to help us. More

I worked with four or five different dealers over the phone, internet, and email. Mark at Criswell was easy to work with, honest, and ended up having the best price. Always a bit of a skeptic, I really phone, internet, and email. Mark at Criswell was easy to work with, honest, and ended up having the best price. Always a bit of a skeptic, I really expected the deal to fall apart at the last minute. Quite the contrary, it was smooth and easy. I walked in the door and the paperwork was ready to go exactly as we'd agreed over email and the phone. The process could not have been easier. If you're in the market for a call, give Mark a call or shoot him an email. Ask around at other dealerships and you'll likely end up the same place I did: as an extremely satisfied Criswell customer. More

We have always had good experiences while shopping for cars at Criswell. Between Chevys and Hondas this is our seventh car. We found the salesmanship and expertise we received from Suvin to be outstanding cars at Criswell. Between Chevys and Hondas this is our seventh car. We found the salesmanship and expertise we received from Suvin to be outstanding. He is professional in his approach, and is more knowledgeable than other salespeople, which is saying something because most of your salespeople are pretty good. More

Great experience working with Ken Lamb. We live out of state and had to travel about 90 minutes one way to get to Criswell, but Ken made this well worth it. We found what we were looking for online and Ke state and had to travel about 90 minutes one way to get to Criswell, but Ken made this well worth it. We found what we were looking for online and Ken contacted us at home and answered our questions and made us feel comfortable going so far from home to make this purchase. Ken made our experience at Criswell our best car buying experience to date and we will definitely check Criswell out the next time we need to buy a car. No complaints about financing either, we worked with Kolo who was friendly and chatted with us throughout the process which made the time go quickly. More

After looking for over 2 months for the right car at the right price, it was a pleasure to be able to work out several critical details over the internet as we had to drive 90 minutes one way from out of st right price, it was a pleasure to be able to work out several critical details over the internet as we had to drive 90 minutes one way from out of state to close the deal. Ken Lamb was extremely courteous and informative, as well as being overly available by coming in on his day off to help us. Between the paperwork and all the processing, it took just 4 hours thanks to the great staff at Criswell. This was the first time in over 35 years of buying cars that I actually enjoyed the buying experience instead of being made to feel like I was at the dentist having a root canal, thanks to Ken, Steve and Sean. And the fresh ground coffee machine in the showroom waiting area was an absolute delight to use while we waited for the staff to do all their good work. Add to the that the deal includes 8 free oil changes in the next 2 years, and Criswell can count on seeing me there again and again to enjoy being served so well. More

I have been leasing cars from Criswell Honda for a number of years. Victor Castro has been the sales person who has helped me through the process on two occasions. He made my day. Scott Swingler of years. Victor Castro has been the sales person who has helped me through the process on two occasions. He made my day. Scott Swingler More

My husband and I were in the market for a family friendly vehicle. We'd done our research online and knew what we wanted - A Honda CRV. Criswell had a decent amount of inventory for this product on their l vehicle. We'd done our research online and knew what we wanted - A Honda CRV. Criswell had a decent amount of inventory for this product on their lot which meant we had a lot to choose from for colors, models etc. The dealer showroom was extremely tidy and updated, the people were also well spoken and very helpful. We went in with a budget in mind and Kwamena was able to get us right within that range. We had of course recieved quotes from other dealers and Criswell was able to come in at a lower down payment and monthly payment (by quite a bit). Criswell also offers free oil changes for the first two years that you own the vehicle which none of the other dealers were able to offer. More

Suvin Viswanathan,Sales and Leasing, Criswell Honda of Germantown, is a huge liar! Do NOT trust anything he said through the phone. All he said would be lies! His manager, Walter, is a big liar too!\ Jus Germantown, is a huge liar! Do NOT trust anything he said through the phone. All he said would be lies! His manager, Walter, is a big liar too!\ Just pass by them! They always offer you a reasonable OTD quote and tell you the OTD price doesn't include the tax! What liars they are! More

My Review of Criswell Honda: BUYER BEWARE ! BUYER BEWARE My Review of Criswell Honda: BUYER BEWARE ! BUYER BEWARE ! BUYER BEWARE ! If you are looking for a used Honda veichle do not even pull in there lot. My Review of Criswell Honda: BUYER BEWARE ! BUYER BEWARE ! BUYER BEWARE ! If you are looking for a used Honda veichle do not even pull in there lot. I believe this dealership works the bait and switch. I I was sold a used 2008 Honda Pilot EXL certified truck that has problems. I should have known when dealing with used car department that it took two weeks or more for the vehicle to be certifed and needed "some" paint work. Go with your gut, if you have reservations at all, walk away. I didn't because these guys will put on one heck of show; making you feel like everything is kosher. Since Ive had the vehicle for about tow weeks, the service engine light is on, the back tires are cupped and worn so unevenly its rediculous, and the interior of the vehicle was never detailed, I pulled some nasty nasty out of there. I heard some rattling around in the back tailgate and soon discovered broken glass pieces falling out of the cracks. The back window was broken at some point. I am really unhappy with the car as I suspect rear end damage or an accident the most likely they fixed and sold before hit the car fax. I have called and called/emailed the dealership used car GM, dealership GM and even Criswell VP to have these problems fixed and have heard nothing back. So I have gone Honda themselves and they are trying to see what they can do for me but suggested I contact the BBB. These people are in the business of buying & selling cars. Im quessing by their lack of responsivness they know something is wrong with this vehicle. The talk a great line about superior customer service but it's all talk, no action. In hindsight, despite the clean Carfax at the time, I had a gut feeling something was wrong with the car, but it was under warranty and that helped ease my anxiety. BIG MISTAKE, listen to your gut feeling and do not trust Carfax completely and do not trust this dealership!! More