Criswell Honda

This is our second purchase in two years from Criswell Honda. We came back for today's purchase because our first experience was very satisfying. Today's experience was even better. Mr. Nassabeh communica Honda. We came back for today's purchase because our first experience was very satisfying. Today's experience was even better. Mr. Nassabeh communicated with us through email prior to our visit, reviewing our options and providing us with very fair and aggressive pricing for our desired make/model. He was courteous in making an appointment for us to meet with him at the dealership and was prepared when we arrived. He did not waste our time or his, and had the car ready to be reviewed/test-driven. Mr. Nassabeh was informative and provided appropriate suggestions for consideration. He was not pushy in an offensive manner, but rather very personable and appeared to have our interests in mind in all that he did. We felt he assisted in stream-lining the process from start to finish and we appreciate his professionalism and respectful handling. In addition to Mr. Nassabeh's great customer service, we have been twice-pleased now with the overall Criswell experience. We are USAA members and appreciate how Criswell Honda works with USAA to provide such competitive, no haggle pricing. It is a relief to come to a car dealership and not feel as though you have to be on the defensive. At Criswell, we felt very comfortable through out the entire process. Lastly, we came with a finance offer from USAA and were very pleased to find that Honda's current offer of 1.9% interest on a new car loan actually beat USAA's offer. We anticipate maintaining a relationship with Criswell as our teenage children begin to drive. More

Dominique Vattuonne can make you buy a car with just a smile.Friendly,down to earth person but at the same time v professional.Seems to be very busy & in great demand,so it's better to go to him rather th smile.Friendly,down to earth person but at the same time v professional.Seems to be very busy & in great demand,so it's better to go to him rather than wait for him to call you.As for customer service ,he is the best! Sean Egnew- Have never come across a person so well informed.He took a lot of time to painstakingly describe the warranties & answer every question.he knows his job & quotes so well that he can write it for you even upside down! My overall experience with this dealership was very positive.The salesguys are v friendly,but don't pester you & trouble you or take you on a 'ride' like some guys at Toyota 355 do.We got so tired of the Darcars that we gave up on Toyota!At this dealership you won't have to haggle the price very much as they give you a prety decent quote to start with. More

very patient to show us around in the hottest day, always responsed to our questions quickly, very sincere, I will recommand him to my friends responsed to our questions quickly, very sincere, I will recommand him to my friends More

It was a pleasure doing business with Ali, Steve (Mgr,) and Victor (Finance). I feel that I was treated fairly, especially being a woman and making a stressful decision to purchase a new car. Sincerely and Victor (Finance). I feel that I was treated fairly, especially being a woman and making a stressful decision to purchase a new car. Sincerely, Heather U. H-Sterling More

Sean Hong and Victor Castro both helped with the purchase of my new car. They were well informed, attentive, courteous and explained everything in detail. It was a great car buying experience! of my new car. They were well informed, attentive, courteous and explained everything in detail. It was a great car buying experience! More

I had a very nice experience with awesome customer service. He was very helpful and helped me get a great deal. Overall experience was pleasant. service. He was very helpful and helped me get a great deal. Overall experience was pleasant. More

Suvin is excellent worker. I appreciate his service to us! However, I don't like the way your company deceive customer by telling them the sale price is $17,500 but I have to add $6,000 more to purchas us! However, I don't like the way your company deceive customer by telling them the sale price is $17,500 but I have to add $6,000 more to purchase the car. To me. the sale price should include whatever a customer should pay for getting the car, not the way of your selling strategy. I will tell all my friends and colleagues to ask for "real" price not sell price if they want buy a car from you. This is my recommendation to all. Being honest is the best way doing business. More

I would like to take this opportunity to express my gratitude for the friendliest and most professional manner your dealership extended to me on the purchase on my new 2012 Honda Accord last Saturday, gratitude for the friendliest and most professional manner your dealership extended to me on the purchase on my new 2012 Honda Accord last Saturday, I have to say that Mr. Dominique Vattuone took his time explaining the process and was very kind—to be sure I got the right car for my needs. Needless to say I really felt that purchasing a car from Criswell Honda with sales professionals such as yours was one of the most gratifying experiences I have had I would not hesitate to return to Criswell Honda to purchase another vehicle with Dominique in the future. Thank you for a wonderful deal and experience. More

I purchased my 2010 Honda Accord at Criswell. Due to a positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill after my second visit. A c positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill after my second visit. A couple days after an oil change there, my brakes began screeching, and I found out that they needed to be replaced (I could even see that they were worn down to the metal). I called Criswell and asked them how my brakes could have been in that shape and nobody bothered to tell me (Criswell performs a multi-point inspection with oil changes, as stated in their invoice, ads, website, etc.). At this point I questioned if they even performed their "multi-point inspection" test (let's not even get into alternative theories about why my brakes were suddenly worn down so far). I spoke to numerous people but got the run-around from customer service, the service advisor, all the way up to the service manager. They all claimed an inspection had been performed, but nobody had any documentation to prove it, giving me excuses left and right. Basically, nobody wanted to take responsibility for anything. Going by the books, what they committed was fraud, since my invoice clearly states that they inspected my car. But more importantly, the people are dishonest and unethical, which can lead to safety issues. This is the last place I would trust my car with. I will not be returning and hope that this experience can help any others who are considering this dealership. More

We had a wonderful experience with Dominique, (and his boss, Estabon). Dominique was very thorough, knowledgeable and able to put everyone at ease. We had attempted to deal with a couple other local dea boss, Estabon). Dominique was very thorough, knowledgeable and able to put everyone at ease. We had attempted to deal with a couple other local dealerships, but their proposals were entirely unacceptable and even questionable. This experience has renewed my faith in Honda dealers and in particular, Creswell. We will be back! More