Criswell Honda

I purchased my 2010 Honda Accord at Criswell. Due to a positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill after my second visit. A c positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill after my second visit. A couple days after an oil change there, my brakes began screeching, and I found out that they needed to be replaced (I could even see that they were worn down to the metal). I called Criswell and asked them how my brakes could have been in that shape and nobody bothered to tell me (Criswell performs a multi-point inspection with oil changes, as stated in their invoice, ads, website, etc.). At this point I questioned if they even performed their "multi-point inspection" test (let's not even get into alternative theories about why my brakes were suddenly worn down so far). I spoke to numerous people but got the run-around from customer service, the service advisor, all the way up to the service manager. They all claimed an inspection had been performed, but nobody had any documentation to prove it, giving me excuses left and right. Basically, nobody wanted to take responsibility for anything. Going by the books, what they committed was fraud, since my invoice clearly states that they inspected my car. But more importantly, the people are dishonest and unethical, which can lead to safety issues. This is the last place I would trust my car with. I will not be returning and hope that this experience can help any others who are considering this dealership. More

We had a wonderful experience with Dominique, (and his boss, Estabon). Dominique was very thorough, knowledgeable and able to put everyone at ease. We had attempted to deal with a couple other local dea boss, Estabon). Dominique was very thorough, knowledgeable and able to put everyone at ease. We had attempted to deal with a couple other local dealerships, but their proposals were entirely unacceptable and even questionable. This experience has renewed my faith in Honda dealers and in particular, Creswell. We will be back! More

We had a very good experience at Criswell Honda. We used a buying service and did not encounter any problems. Dominique was very helpful, thorough and informative. We did not expect to leave the same day a buying service and did not encounter any problems. Dominique was very helpful, thorough and informative. We did not expect to leave the same day with a car, but we did and we were very impressed that it already had tags. We received the price we planned on paying, got a very good interest rate, and got just the car model/accessories that we wanted. More

My experience with Natasha Parsard and Criswell Honda was excellent. Natasha asks the correct questions to identify the best car for you. Then she answers questions to help in the decision-making process. Sh excellent. Natasha asks the correct questions to identify the best car for you. Then she answers questions to help in the decision-making process. She worked to ensure I was satisfied. I love my Honda Accord. Service at Criswell when I need oil changes is terrific. Highly recommend Natasha and Criswell! More

We had great service, Suvin was very easy to work with and got us the best deal possible. The process was quick and easy. We are very pleased with our experience. and got us the best deal possible. The process was quick and easy. We are very pleased with our experience. More

I am very satisfied with my new vehicle purchasing experience. Victor took time to explain and answer all my questions. A great overall experience. Thank you Victor for your professionalism and prompt experience. Victor took time to explain and answer all my questions. A great overall experience. Thank you Victor for your professionalism and prompt responsiveness. Much appreciated. I will definitely recommend your services to my friends. More

The staff made the entire process very easy. Jae and Suvin were efficient and professional in their presentation and clear on all the available options for the various packages on the Odyssey. Suvin were efficient and professional in their presentation and clear on all the available options for the various packages on the Odyssey. More

I can't imagine buying a car without Dominique! If you are familiar with the practice of buyers' vs. sellers' agents in real estate, then you'll understand why I consider Dominique to be a "buyers' agent" are familiar with the practice of buyers' vs. sellers' agents in real estate, then you'll understand why I consider Dominique to be a "buyers' agent" for car shoppers. I've purchased three cars with his help and felt like I had the most informed and determined advocate at my side throughout the process. If you want someone to keep your needs in mind and ensure you get a fair deal on the car that is right for you, call Dominique. More

I have never had such a positive experience as what I just did at Criswell. It exceeded my expecations. We had extensively researched cars and decided to buy a either a FIT or CIVIC. I got there at 6:30 just did at Criswell. It exceeded my expecations. We had extensively researched cars and decided to buy a either a FIT or CIVIC. I got there at 6:30 pm and the salesman had both cars lined up for me - we went right into the test drives. We chose the Civic, and they found exactly the model and color we were looking for. The pricing was transparent and I actually paid slightly less than I expected. While I was waiting for the paperwork, I had freshly brewed coffee and admired the immaculate facility. I signed the paperwork and got my final walk-through and plates, driving off the lot slightly after 9:30pm Really?... Did I just walk in and out of a car dealer, trade in my old car and get exactly the car I wanted, at the price I wanted, in 3 hours? That has NEVER happened. The place was busy with other buyers at the end of the month but everyone was attentive, polite and professional without ever being invasive. More

I contacted the dealership via website "contact us" form. Andy responded promptly with a clear, complete, correct and detailed quote containing all the information I had requested. It turned out to us" form. Andy responded promptly with a clear, complete, correct and detailed quote containing all the information I had requested. It turned out to be within $100 of the lowest quote I received, and Criswell actually had the car I wanted in stock. As I received quotes from other dealers and needed confirmation of some details (tax issues, color, etc.), Andy provided prompt, clear and useful information. Many dealers would provide incomplete price information, and could not be convinced to give a bottom-line price. I did not give those dealers serious consideration. I'm glad to do business with Criswell Honda, and with Andy Russo in particular. Although they are not the closest to my house, I would be glad to go there again, and will certainly recommend them to friends. More