Criswell Honda

I consider myself a professional car buyer and I would be remiss if I didn't rate Suvin one of the most professional and knowledgable sales professionals that I have worked with. He was extremely patient an remiss if I didn't rate Suvin one of the most professional and knowledgable sales professionals that I have worked with. He was extremely patient and flexible; accommodating my schedule and time constraints. I will be calling on Suvin to sell me my next lease or purchase. More

We just purchased a 2012 Honda Accord and couldn't be happier. Our overall experience at the Criswell Honda dealership was excellent and we were extremely pleased with the hands-on customer service. Andy happier. Our overall experience at the Criswell Honda dealership was excellent and we were extremely pleased with the hands-on customer service. Andy provided everything we needed to make the best decision possible, which included multiple trips to the dealership for test drives. He was completely fair, open, and honest and I would definitely recommend both him and the dealership to family and friends. What we found most impressive was his constant professionalism throughout the buying process, which included us being at the dealership until late in the evening due to our busy family schedule. Victor was also extremely kind and helped guide us through the financing process. I look forward to purchasing future vehicles at this dealership as their staff is truly top notch. More

Whenever I have done business with this dealership, whether buying a new car or brining the car in for service, I have had a really good experience. The service staff does a great job and have gone whether buying a new car or brining the car in for service, I have had a really good experience. The service staff does a great job and have gone out of their way to assure that I am satisfied with the work. My most recent visit on September 20, was to trade in my 2009 Accord for a 2012 CRV. I worked with Yanet Lopez and Jessica Baum. Both staff members were very helpful and went out of their way to help me. I am very sad that I will no longer be doing business with Criswell because I'm moving to Florida on Oct. 19. I hope I can find a Honda dealer as customer service oriented as Criswell. I would and have recommended Criswell to friends who expressed an interest in getting a Honds. More

Its my privilege to thank Mr. Victor Castro and Mr. Victor Azari for helping us to buy a new Honda Civic car. They are very knowledgable and they went over everything professionally and thoroughly with Victor Azari for helping us to buy a new Honda Civic car. They are very knowledgable and they went over everything professionally and thoroughly with us. This is our third car from your dealership and we will highly recommend your dealership to anybody who is looking for a good and reliable vehicle. We will recommend 5/5 as an excellent score for your dealership and professional staff. Keep up good work Dr. Pushpa Sharma More

My experiences with Criswell Honda was a very pleasant and painless experience. I believe I was given a fair price, and they were helpful in making a very tough decision seem effortless. I would definitel and painless experience. I believe I was given a fair price, and they were helpful in making a very tough decision seem effortless. I would definitely refer anyone looking for their next vehicle to this dealership. I have to say, I was going between this dealership and another in the area (both Honda) and the feeling of great customer service, and no nonsense dealing is what sealed the deal for me. My mom also purchased her Honda CRV 2012 here in February! We will keep you guys in mind for when the next family member needs a car! Thanks again! More

Customer Service and Friendliness rated both a 5: Val Customer Service and Friendliness rated both a 5: Val took my initial call and was friendly and answered all my questions. I arranged a test drive. Customer Service and Friendliness rated both a 5: Val took my initial call and was friendly and answered all my questions. I arranged a test drive. When I showed up at the scheduled time another sales rep, Umar was ready with the car. The car was clean and right out in front of dealership. Umar took the actual appointment and took me on his familiar test drive course (AKA as the highway). Umar was familiar with the car and was able to answer all my questions and concerns in details. At no time did I feel pressured to buy the car, which is great. That is one thing everyone hates. People know what they want and do not need a sales pitch. I felt like both sales reps were honest and helpful. Umar is the man. He is very passionate about what he does. I could tell he was going the extra mile not just to sell me the car, but that I was happy with it. Quality of work rated a 5: There was an issue with the center console being off and Umar had it taken care of by the time I picked up the car. I also needed the second set of car keys mailed to me. This was taken care of promptly by Val and it was sent FEDEX. Both issues were taken care of with no hassles. I also realize a used car has to be worked on and fixed before someone buys it, especially because this was a certified used car. There was only minir scratches that I noticed, other than that the car looked brand new. I have received nothing, but compliments since I bought it and few friends asked me how much it was. I told them, and they were surprised that it was so low. I recommended the dealership to a few of them, because I noticed they also have a few other Criswell dealers, but different brands around them so if you aren't sure what you liked you could hop around easily in that area. Price rated a 5: The price was excellent as I did extensive research on the internet and called 4 other dealers in Virginia and in Maryland to negotiate prices for the same car with similar mleage and Criswell Honda had the lowest price off that bat. Because of this I was willing to drive 1 hr and half to pick up the car. The only down side to doing that is I can't really take advantage of the free oil change and car washes they offer, which would have been awesome. As Umar explained they price their car competatively and low price online because the online market is so competative. After researching, I 100% agree. Overall rated a 4: I dropped the overall down to a 4 because honestly the finance experience was bad. Victor was nice enough, but he throws out a high finance rate out there first that he has to know is not competitive and aweful. My credit was perfect. To the buyer who researched rates and called banks before showing up it is insulting and appears dishonest. Then comes "the act" as if he is trying to work out a better deal for you, when the rates are most likely just listed on his computer screen. Finally after what seemed to be like pretend haggling he dropped the rate a point, which was still about .5 to high for my liking. It didn't matter to me that much because I plan on paying off the car shortly, so I agreed and purchased the car. The other thing was the initial price offer for a non power train warranty extension up to 100,000 miles was $1400, which is crazy. No one shoul dever accept that kind of deal. As most people should know, that price is not set in stone and he eventually cut it in half after "negotiating". This was because as he told me I was came from so far away... yea OK. Overall the finance experience seemed point on with the stigma people have with used car dealers. Not sure if it was 100% Victors fault or the process they have in place. I would defiantly buy another car from Criswell Honda as the sales folks were top notch, the car was in perfect condition, and I got a deal. However, I recomend to anyone showing up to have a check in full with finance backing direct from a bank or other lender. Maybe it was my fualt for not walking out and doing that instead, and then purchasing car. Would not make that mistake again. Overall I highly recommend Criswell Honda for price, sales rep, and quality. Recommend to any consumer to research online before buying, and securing financing on their own before hand. More

Dominique is extremely customer-oriented salesman. He is courteous, not pushy and very honest person; always present the lower price against other offers. Because he presented himself as straightforward pe courteous, not pushy and very honest person; always present the lower price against other offers. Because he presented himself as straightforward person, I bought a second car for my wife. Because of his approach, I am seriously leaning toward replacing my Accord 2012 EX-L with the new 2013 EX-L touring. Thank you Dominique The entire Creswell dealership shares the same traits as Dominique. I took my car for service twice and always I received a follow-up call to ensure that I am satisfies and I received high quality of service. More

Suvin is a fantastic sales consultant. He's smart, engaging and knows how to close a deal with grace and style. To be an outstanding salesperson requires substantive knowledge of the product and the p engaging and knows how to close a deal with grace and style. To be an outstanding salesperson requires substantive knowledge of the product and the process as well as the interpersonal skills to engage with the customer in a way that the goals of the corporation dovetail with the goals of the customer. Suvin is a master at this. I will work with him anytime. More

I recently (August 2012) completed my third purchase of a new Honda vehicle (one Odyssey, one Accord, and one Civic )from Criswell with Ali Nassabeh as my salesman each time. All three experiences with Ali new Honda vehicle (one Odyssey, one Accord, and one Civic )from Criswell with Ali Nassabeh as my salesman each time. All three experiences with Ali were outstanding. Ali is extremely knowledgeable about all of the Hondas he sells(it did not matter which car we were buying at the time, and he provides very candid and informative advice. He is not at all pushy and offers you up front his best price, which is always very competetive. Ali is easy to get hold of and quickly and helpfully responds to all questions and requests. Additionally, on each occasion, we have been extremely pleased with the outstanding Honda vehicle we purchased. I will not hesitate to contact Ali the next time I need a new car. More

I came to Dominique through a referral. He was a great guy and very, very easy to deal with. No pressure, didn't try to push any extra options on me, and just gave me exactly what I wanted. He even guy and very, very easy to deal with. No pressure, didn't try to push any extra options on me, and just gave me exactly what I wanted. He even helped me get my auto insurance so I could drive my car off the lot that night. Thanks to him, I'm the happy new owner of a Honda for less than three hours work, including test drive, looking over the car, financing, etc. Highly recommended. More