Criswell Honda | Page 274

I worked with Victor Castro when purchasing my new car and would recommend him to anyone and everyone! He made me feel very comfortable and never once felt pressured. The facility was amazing, and Sean and would recommend him to anyone and everyone! He made me feel very comfortable and never once felt pressured. The facility was amazing, and Sean, my financial consultant was also extrememly helpful and very energetic. I will be going back to criswell honda if I ever purchase another honda. More

Andy Russo provided an outstanding new car buying experience. I don't know or have any affiliation with Criswell. I live a bit far from the dealership and I contacted Andy off the internet and trans experience. I don't know or have any affiliation with Criswell. I live a bit far from the dealership and I contacted Andy off the internet and transitioned to the phone as we closed the deal. He picked me up at the Metro and everything was exactly as promised when we sat down to close the deal. (I had been worried about a bait and switch, esp. as he picked me up. But everything was perfect.) Andy gave me a detailed tour of the vehicle, didn't rush me in reviewing the details, and was very patient. I was pleased with the price, the "no package" deal add-on stuff that other dealers tried, and the promised 2 years free of oil changes. I would very likely return here to purchase my next car and very likely to work with Andy Russo again. More

Very impressed with the knowledge, support, and professionalism of Victor Castro and Valery Milonga. All my questions and concerns were addressed superbly and I applaud the dealer management for t professionalism of Victor Castro and Valery Milonga. All my questions and concerns were addressed superbly and I applaud the dealer management for their super people. Thank you. Frank Caporusso More

I consider myself a professional car buyer and I would be remiss if I didn't rate Suvin one of the most professional and knowledgable sales professionals that I have worked with. He was extremely patient an remiss if I didn't rate Suvin one of the most professional and knowledgable sales professionals that I have worked with. He was extremely patient and flexible; accommodating my schedule and time constraints. I will be calling on Suvin to sell me my next lease or purchase. More

As usual, I was able to make an appointment on the day of choice. I received a warm greeting and was told specifically what work would be accomplished. the work was completed in a timely manner. choice. I received a warm greeting and was told specifically what work would be accomplished. the work was completed in a timely manner. More

very pleasant experience. Beautiful dealership. Customer service was excellent. The Quality of the work was top notch. Friendliness was amazing; they treat you like a family member or a dear frie Customer service was excellent. The Quality of the work was top notch. Friendliness was amazing; they treat you like a family member or a dear friend. And the price was great. Victor is very personable and easy to work with. Thank you for everything. More

We just purchased a 2012 Honda Accord and couldn't be happier. Our overall experience at the Criswell Honda dealership was excellent and we were extremely pleased with the hands-on customer service. Andy happier. Our overall experience at the Criswell Honda dealership was excellent and we were extremely pleased with the hands-on customer service. Andy provided everything we needed to make the best decision possible, which included multiple trips to the dealership for test drives. He was completely fair, open, and honest and I would definitely recommend both him and the dealership to family and friends. What we found most impressive was his constant professionalism throughout the buying process, which included us being at the dealership until late in the evening due to our busy family schedule. Victor was also extremely kind and helped guide us through the financing process. I look forward to purchasing future vehicles at this dealership as their staff is truly top notch. More

Whenever I have done business with this dealership, whether buying a new car or brining the car in for service, I have had a really good experience. The service staff does a great job and have gone whether buying a new car or brining the car in for service, I have had a really good experience. The service staff does a great job and have gone out of their way to assure that I am satisfied with the work. My most recent visit on September 20, was to trade in my 2009 Accord for a 2012 CRV. I worked with Yanet Lopez and Jessica Baum. Both staff members were very helpful and went out of their way to help me. I am very sad that I will no longer be doing business with Criswell because I'm moving to Florida on Oct. 19. I hope I can find a Honda dealer as customer service oriented as Criswell. I would and have recommended Criswell to friends who expressed an interest in getting a Honds. More

Its my privilege to thank Mr. Victor Castro and Mr. Victor Azari for helping us to buy a new Honda Civic car. They are very knowledgable and they went over everything professionally and thoroughly with Victor Azari for helping us to buy a new Honda Civic car. They are very knowledgable and they went over everything professionally and thoroughly with us. This is our third car from your dealership and we will highly recommend your dealership to anybody who is looking for a good and reliable vehicle. We will recommend 5/5 as an excellent score for your dealership and professional staff. Keep up good work Dr. Pushpa Sharma More

Customer Service and Friendliness rated both a 5: Val Customer Service and Friendliness rated both a 5: Val took my initial call and was friendly and answered all my questions. I arranged a test drive. Customer Service and Friendliness rated both a 5: Val took my initial call and was friendly and answered all my questions. I arranged a test drive. When I showed up at the scheduled time another sales rep, Umar was ready with the car. The car was clean and right out in front of dealership. Umar took the actual appointment and took me on his familiar test drive course (AKA as the highway). Umar was familiar with the car and was able to answer all my questions and concerns in details. At no time did I feel pressured to buy the car, which is great. That is one thing everyone hates. People know what they want and do not need a sales pitch. I felt like both sales reps were honest and helpful. Umar is the man. He is very passionate about what he does. I could tell he was going the extra mile not just to sell me the car, but that I was happy with it. Quality of work rated a 5: There was an issue with the center console being off and Umar had it taken care of by the time I picked up the car. I also needed the second set of car keys mailed to me. This was taken care of promptly by Val and it was sent FEDEX. Both issues were taken care of with no hassles. I also realize a used car has to be worked on and fixed before someone buys it, especially because this was a certified used car. There was only minir scratches that I noticed, other than that the car looked brand new. I have received nothing, but compliments since I bought it and few friends asked me how much it was. I told them, and they were surprised that it was so low. I recommended the dealership to a few of them, because I noticed they also have a few other Criswell dealers, but different brands around them so if you aren't sure what you liked you could hop around easily in that area. Price rated a 5: The price was excellent as I did extensive research on the internet and called 4 other dealers in Virginia and in Maryland to negotiate prices for the same car with similar mleage and Criswell Honda had the lowest price off that bat. Because of this I was willing to drive 1 hr and half to pick up the car. The only down side to doing that is I can't really take advantage of the free oil change and car washes they offer, which would have been awesome. As Umar explained they price their car competatively and low price online because the online market is so competative. After researching, I 100% agree. Overall rated a 4: I dropped the overall down to a 4 because honestly the finance experience was bad. Victor was nice enough, but he throws out a high finance rate out there first that he has to know is not competitive and aweful. My credit was perfect. To the buyer who researched rates and called banks before showing up it is insulting and appears dishonest. Then comes "the act" as if he is trying to work out a better deal for you, when the rates are most likely just listed on his computer screen. Finally after what seemed to be like pretend haggling he dropped the rate a point, which was still about .5 to high for my liking. It didn't matter to me that much because I plan on paying off the car shortly, so I agreed and purchased the car. The other thing was the initial price offer for a non power train warranty extension up to 100,000 miles was $1400, which is crazy. No one shoul dever accept that kind of deal. As most people should know, that price is not set in stone and he eventually cut it in half after "negotiating". This was because as he told me I was came from so far away... yea OK. Overall the finance experience seemed point on with the stigma people have with used car dealers. Not sure if it was 100% Victors fault or the process they have in place. I would defiantly buy another car from Criswell Honda as the sales folks were top notch, the car was in perfect condition, and I got a deal. However, I recomend to anyone showing up to have a check in full with finance backing direct from a bank or other lender. Maybe it was my fualt for not walking out and doing that instead, and then purchasing car. Would not make that mistake again. Overall I highly recommend Criswell Honda for price, sales rep, and quality. Recommend to any consumer to research online before buying, and securing financing on their own before hand. More