Criswell Honda

I purchased my 5th car from Victor Castro in the past 9 years and as always the experience was very pleasant and I never heard in the auto industry that you could buy or lease a car in two short hours. It years and as always the experience was very pleasant and I never heard in the auto industry that you could buy or lease a car in two short hours. It is all because of diligent work and excellent customer care provided by Victor Castro. The leasing experience was a breeze. Victor at business office was extremely couerteous too. Without prejudice, I highly recommend all prospective buyers to try a stress free and completely satisfying experience by two Victors at Criswell Honda at Germantown, Maryland. I wish him good luck and success in his career. Chandra Anand More

I was very satisfied with my car buying experience. Victor (care salesman) and Victor (in finance) were helpful and courteous. I got a great price--better than some other Honda dealers I checked. Victo Victor (care salesman) and Victor (in finance) were helpful and courteous. I got a great price--better than some other Honda dealers I checked. Victor took time to explain many of the features on the car I bought and wanted to make sure I was a satisfied customer. More

Honest and fair. Quoted us good "out the door price" by email and when we arrived to pick us the car was ready with the paperwork at the quoted price. Made the process fast and easy and did not price" by email and when we arrived to pick us the car was ready with the paperwork at the quoted price. Made the process fast and easy and did not pressure us to purchase any thing more than necessary (unlike the finance dept). More

I recently brought my vehicle for service. There were a couple of concerns that needed to be addressed. I was very lucky to have been referred to Buddy. He was the most pleasant and informed service cons couple of concerns that needed to be addressed. I was very lucky to have been referred to Buddy. He was the most pleasant and informed service consultant to deal with in two years. Tommy Hughes, my original and amazing service consultant of five years, is no longer at the dealership. Buddy politely and patiently inquired the reason for my visit, listened to my concerns and informed me how long a wait I should expect. When my vehicle was ready, he explained how my concerns had been addressed to Honda specifications and to my satisfaction. I highly recommend Buddy as an over-all great service consultant. I will certainly go back to him going forth. He made me feel welcome, he was eager to address my concerns and put my mind at ease. That kind of service is very important in order to build a customer / trusted-dealership, service-consultant relationship. I will be more than happy to refer my friends to Buddy. ------------------------------ I had originally called to schedule my appointment with a female service consultant. When I spoke with her, either she was having a bad day or was in a rush; she was full of attitude and could not wait to get me off the phone. I cancelled the appointment with her. I was disappointed as she had been highly recommended to me. As a long-term, loyal customer, I have a choice as to which dealership to use. The least I can expect is to be treated well. After all, if there are no customers / returning customers who use the dealership, there are no jobs to be had. However, thankfully that incident certainly worked to my advantage. More

Phil was very friendly and helpful from the opening email. When I went into the dealership, he already knew what I wanted (2012 Honda Pilot EX-L). Sale and negotiation was painless. Thanks Phil! email. When I went into the dealership, he already knew what I wanted (2012 Honda Pilot EX-L). Sale and negotiation was painless. Thanks Phil! More

I went to see Dominique to purchase my new car and a good friend had highly recommended him after purchasing her vehicle. My first impression was that Dominique was very friendly and made me feel very comfo friend had highly recommended him after purchasing her vehicle. My first impression was that Dominique was very friendly and made me feel very comfortable. He than asked about the things that were important for me that the car needed to have and he also explained the difference between each of the models of the Accord. Dominique and his team made me feel well taken care of and made sure they could get me the best deal possible. I did not feel lost or not being explained exactly what I was getting for my money. I would highly recommed to anyone who will be purchasing a car to come and see Dominique. Dominique you are the best, thank you my friend!! More

My mom's last 2 cars were Honda Accords. So when it was time to buy a car car, I was not surprised when she decided on another Accord! We went to a few Honda dealerships and in the end, my mom purchased he time to buy a car car, I was not surprised when she decided on another Accord! We went to a few Honda dealerships and in the end, my mom purchased her car from Criswell. I have to say that the experience was very pleasant. Everyone was nice, the environment was stress-free and inviting. Mr. Odum took his time with my mom and also invited her back to go over all the changes in the Accord since her last one. Again, he took his time showing her everything and answering all of our questions. I want to thanks Mr. Odum and Criswell Honda for making my mom feel at home. More

Dear Staff, We were so pleased to buy Dear Staff, We were so pleased to buy our new Honda Accord from this dealership. Everyone we met there was professional & friendly. Dear Staff, We were so pleased to buy our new Honda Accord from this dealership. Everyone we met there was professional & friendly. we felt especially priviledged to work with the 3 employees mentioned above. They were courteous & thoughtful even tho the showroom was very busy. we look forward to dealing with them for the life of the car. We have recommended them to at least a dozen friends, and to anyone who admires the car. thanx, Wm Allen Barwick, PhD. President Emeritus, Washington Academy of Sciences and Mrs. Gloria Kapo Barwick More

I emailed the dealership on a Monday afternoon about coming in for a test drive. I was called by Yanet Lopez within minutes and scheduled an appointment for that same evening. I went into the dealership coming in for a test drive. I was called by Yanet Lopez within minutes and scheduled an appointment for that same evening. I went into the dealership that night having done lots of research and expecting to go to war on price, but was pleasantly surprised by how easy the process was. My entire experience–the test drive, negotiating a price for both a new 2013 Civic and my trade in–was stress free and pleasant. Yanet especially was great to work with. I had gotten an appraisal at Carmax for my trade-in, but Chriswell was able to beat that. Furthermore, I came into the process with outside financing secured, but Victor was able to beat the interest rate I was getting by a wide margin. I was even able to negotiate a good price for a basic 7-year extended power train and wheel warranty. Overall, I would highly recommend Chriswell Honda to my friends and family. More

Jae helped our car buying experience be painless, which was a pleasant surprise. The price he offered right off the bat couldn't be beat. Simple! was a pleasant surprise. The price he offered right off the bat couldn't be beat. Simple! More