Criswell Honda

My wife and I (long time USAA member) used USAA Car Buying Service and were provided with three Honda dealerships, two in Maryland and one in Virginia. Andy Russo's first candid email gave us specific Buying Service and were provided with three Honda dealerships, two in Maryland and one in Virginia. Andy Russo's first candid email gave us specific offer details. The other two dealerships' responses were not specific and did not compare to Andy's standards. Despite an hour's drive from our house, we chose to meet Andy for introduction to the 2013 Honda EX-L with Naviagation and a test drive followed by visit to new car lot to compare three potential colors. During this entire time, Andy's candor and friendly personality was a major factor in our decision to purchase the Honda from Criswell. The above rating for Overall Experience would have probably been a 5 if we would have delayed finalizing the sale today rather than last Saturday,January 19th. On Saturday, at 1:45pm,my wife arrived at National Airport from Syracuse, NY following an intense six days of training Hamilton College students. We arrived at Criswell about 2:30pm and it took about 2 1/2 hours to finalize the sale. The combination of numerous customers and our exhausted condition caused us some frustration. Andy did his best to lessen this frustration but we were just too exhausted. We will definitely recommend Criswell to our friends and relatives. More

I have recently purchased Honda Odyssey from this dealership. I am overall completely satisfied with my purchase and the salesperson "Suvin" was awesome to dealwith and I have finished my deal throug dealership. I am overall completely satisfied with my purchase and the salesperson "Suvin" was awesome to dealwith and I have finished my deal through email itself. Also comparitively they got lots of inventories than all the other dealers in MD and I would definitely recommend to all my friends to check here first. More

I had a great experience at Criswell Honda. I came in skeptical due to an experience in my past, but Rohit was a wonderful and helpful person to work with! He took the time to talk to my husband and mys skeptical due to an experience in my past, but Rohit was a wonderful and helpful person to work with! He took the time to talk to my husband and myself about all of questions and concerns with our new Honda Civic, but never once made us feel pressured into making a decision. He made the process of buying our car very easy. One of the managers Walter was also extremely nice and helpful in assisting us with our decision to buy our car from Criswell. I appreciated their kindness and will go back and see Rohit with anything we need in the future; I also recommend others to go see him as well. Thank you Rohit, we love our new car! More

Shopping for cars is like going to the dentist-no one likes it! Ken made my experience very pleasant! As a first time shopper I didn't expect to buy a car the same day I met with Ken. However, he was ama likes it! Ken made my experience very pleasant! As a first time shopper I didn't expect to buy a car the same day I met with Ken. However, he was amazing with listening to my needs and desires and I now have a car that I am truly in love with!! I am in sales myself, and I didn't feel the high pressure or phoniness that I feel is associated with "used car salesman". This gentleman is NOT a "used car salesman" but rather an Auto Sales PROFESSIONAL. I called the day before I met with him to inquire about a particular vehicle, and told Ken I would be there in the afternoon to come take a look. I actually showed up in the morning. When I pulled up the particular car I was waiting for was already sitting right in front of the building as well as a couple other models he felt I may be interested in. This man went to the trouble to go pull all of these cars around to the lot and really did a thorough search of his inventory to find me the best car for my needs. I am extremely happy with my purchase and my car is definitely a winner. I would recommend Ken if you want to be treated with respect and consideration when purchasing a vehicle. Ken went above and beyond to help me with my decision. Thank you Ken!!! I love my car!!! More

I was in an urgent need of a car, and I visited Criswell Honda in Germantown, which is near my house, only to check for prices and styles of cars. I never thought that I would also find someone like Victor Honda in Germantown, which is near my house, only to check for prices and styles of cars. I never thought that I would also find someone like Victor Castro, a person sensitive to other peoples' needs. He was of great help and made it possible for me to buy the car that I needed and liked very much.Thank you for such a great service provided from Mr. Victor Castro, the finance and customer service departments. More

The sales person was nice,understanding and exepirence was easy and fast. I bought my car and took it home same day. I would recommende it to my friends and family. was easy and fast. I bought my car and took it home same day. I would recommende it to my friends and family. More

Jae made the whole process pain free, comfortable and enjoyable and also got us a great deal. Moreover, he took his time to follow up with us and helped us all the way through. enjoyable and also got us a great deal. Moreover, he took his time to follow up with us and helped us all the way through. More

This is our second car we have bought from Suvin. Suvin was professional, friendly, and knowledgeable. He has always given us a great deal and was able to work within our budget. He answered every question was professional, friendly, and knowledgeable. He has always given us a great deal and was able to work within our budget. He answered every question we had and was able to give us great advice on each car. We will mostly definitley go back to Suvin when we need a car. More

The car buying experience with our salesman was the most enjoyable one that we have had. The price was fair, and it seemed that Ken went out of his way to help us. enjoyable one that we have had. The price was fair, and it seemed that Ken went out of his way to help us. More

We were very pleased with our dealings with Kwame Odum and Dominique Vattuone. They provided us with an honest, fair price and were friendly and courteous in making the sale. and Dominique Vattuone. They provided us with an honest, fair price and were friendly and courteous in making the sale. More