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Criswell Honda
Germantown, MD
3,016 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,016 reviews
October 09, 2025
I just bought a 2026 Honda Passport - Trailsport from Criswell Honda in Germantown, MD. John Hicks is a great salesman. He worked hard to make the deal happen. It was a pleasure working with him, and I Criswell Honda in Germantown, MD. John Hicks is a great salesman. He worked hard to make the deal happen. It was a pleasure working with him, and I felt very comfortable with his service. All the other employees were friendly, professional, and helped to make the transaction go as smoothly as possible. I drove away a happy, "new car" owner! More
by Alisontheodore88
Employees Worked With
October 07, 2025
Very nice and patient person! Alejandro took great care of us and made sure to show us everything we needed. We finally settled on a great Honda Cr-v car thanks to his expertis Alejandro took great care of us and made sure to show us everything we needed. We finally settled on a great Honda Cr-v car thanks to his expertise. More
by slimhamza19
Employees Worked With
October 02, 2025
Great dealership overall! I would say the service was immaculate. Hamza was incredible, extremely kind & patient. He handled transactional hiccups with great finesse. Also wen I would say the service was immaculate. Hamza was incredible, extremely kind & patient. He handled transactional hiccups with great finesse. Also went above and beyond post-service with any issues/queries we had regarding the vehicle. The average person would have gotten frustrated but he handled himself with grace. 100/10 would recommend. Everyone we came across handled themselves with tremendous levels of professionalism, grace, and genuineness. It's more common than not to have a bad experience at dealerships. I am glad that wasn't the case. I would come back here for the service alone! More
by Raisa
Employees Worked With
September 26, 2025
I came to this Honda location because I don’t know much about cars and wanted to trust the professionals to explain what was going on with my vehicle. Unfortunately, my interaction with the manager, Tania about cars and wanted to trust the professionals to explain what was going on with my vehicle. Unfortunately, my interaction with the manager, Tania Joya, left me feeling completely dismissed and gaslit. She told me she would follow up with me after speaking to the mechanic, but that call never came. I had to make multiple calls myself just to reach her. When we finally spoke, instead of helping me understand the situation, she was defensive and made me feel like I was the problem for asking questions. At one point, she even accused me of suggesting Honda tampered with my car (something I never said or believed). As someone who went in looking for clear guidance, I left feeling confused, blamed, and without any real answers. This is not the kind of treatment I expected when seeking professional advice. More
by Jack Weeks
Employees Worked With
September 26, 2025
This was by far the most disgusting and shady experience I’ve ever had with any company. I brought my 2019 vehicle (only 60,000 miles, always well maintained, never any issues) in for a simple electrical pr I’ve ever had with any company. I brought my 2019 vehicle (only 60,000 miles, always well maintained, never any issues) in for a simple electrical problem due to a faulty sensor. The car was driving perfectly fine before I dropped it off. After Honda replaced the sensor, I picked up the car and immediately noticed it sputtering. The very next day, my car completely broke down on the road and had to be towed — all because of their “service.” When I called to ask how a car that ran flawlessly before could suddenly die ONE DAY after leaving their shop, I was fed an insulting excuse. They claimed the breakdown was due to “bad spark plugs” supposedly installed by another company, even though I confirmed with that company those plugs were fully approved for my car. Conveniently, this so-called “pre-existing issue” was never mentioned during their original diagnostics — yet somehow it magically appeared right after they touched my vehicle. The manager, Tania, promised to call me back after speaking with the mechanic but never did. Instead, I had to chase her down with multiple phone calls, only to be met with rudeness, deflection, and blame-shifting. She even accused me of suggesting Honda tampered with my vehicle — when all I wanted was an explanation and some accountability (mistakes happen!). This entire ordeal has destroyed my trust in Honda. The negligence, dishonesty, and sheer lack of professionalism here are absolutely unacceptable. I feel completely taken advantage of, and I would strongly warn anyone against trusting this location with their vehicle. More
by Jack Weeks
Employees Worked With
September 20, 2025
Do not buy or lease from the Criswell Honda branch without thoroughly researching the price. They will rob you in the name of tariffs. The entire staff is trained to do this. Try a different Honda Dea without thoroughly researching the price. They will rob you in the name of tariffs. The entire staff is trained to do this. Try a different Honda Dealership for your car purchases or search the price on google for the car you are picking up from this dealership. These guys will trap you with offering a higher offer for your trade, change it, and hike the price of the new car. Therefore, you need to be careful when dealing with salespeople and sales managers here. More
by Arsalandb
Employees Worked With
ANDREW WHO OWNS BMW M5
September 17, 2025
I had an amazing experience with Rodrigo! He is an amazing salesman. He made sure I understood the entire process. He is kind, efficient, and an overall amazing professional. He has made this He is an amazing salesman. He made sure I understood the entire process. He is kind, efficient, and an overall amazing professional. He has made this my best car buying experience ever! I highly recommend him! More
by Dalisis
Employees Worked With
September 17, 2025
Rodrigo Ortiz car sale man and finance team was so friendly and kind and fast and professional. friendly and kind and fast and professional. More
by Gracias a Dios
Employees Worked With
September 15, 2025
Tony helped us to identify the car we exactly needed! We truly appreciate his personal, warming characteristics and knowledgeable professional services. We truly appreciate his personal, warming characteristics and knowledgeable professional services. More
by xuehuaxu
Employees Worked With
September 06, 2025
Professional, attentive to detail, answered all my questions satisfactory and helped me get the right vehicle that I needed for my daily use. questions satisfactory and helped me get the right vehicle that I needed for my daily use. More
by Mpalyne02
