Criswell Acura

At the time I bought my new 2006 RL, the salesman recommended Chris Thomas as the service specialist. I first thought, this is only salesmanship, anyone will do. Well, I have dealt with Chris Thoma recommended Chris Thomas as the service specialist. I first thought, this is only salesmanship, anyone will do. Well, I have dealt with Chris Thomas for all except one of my service calls. It is not that the other spaecialist was rude or unprofessional, but with Chris, the service experience has been more like a relationship. He knows me and his treatment makes me feel special to Acura. I feel like I am part of the family. I don't know if the salesman is still around but I sure am glad he recommended Chris. More

I was happy with the speed at which I was taken for service, and the time it took for the service to be done. I am unhappy that I am required to write 250 characters...it should be enough that I hav service, and the time it took for the service to be done. I am unhappy that I am required to write 250 characters...it should be enough that I have taken the time to go on this website to say "GREAT JOB" in today's day and age. More

I order my car in August and he kept in contact with me I order my car in August and he kept in contact with me on a frequent bases. Once my car arrived, he also help me understand the features in my new I order my car in August and he kept in contact with me on a frequent bases. Once my car arrived, he also help me understand the features in my new 2010 TSX :) He is very professional and demonstrates excellent work ethics. I would recommend anyone interested in a Acura go see Alan @ Criswell. ALAN HANNON JR IS THE BEST!!!! More

Mark is the best. We have previously owned a BMW and a Land Rover, but have received by far the best service from Mark at Criswell Acura. Mark goes out of his way to provide prompt and courteous service. Land Rover, but have received by far the best service from Mark at Criswell Acura. Mark goes out of his way to provide prompt and courteous service. He makes sure that the service you need is explained properly so that you understand your service appointment. Mark is 5-Star! More

I continue to appreciate the professionalism received from John Rokos at Criswell Acura. I feel well taken care of when visiting the dealership...that I'm going to get quality service and ensure my vehi from John Rokos at Criswell Acura. I feel well taken care of when visiting the dealership...that I'm going to get quality service and ensure my vehicle is in safe working order. I feel that continued servicing by Criswell Acura will allow me many years in my car or if the opportunity presents itself to purchase another car from Criswell. More

I had to bring my car back in for additional service, and as soon as the part was in, Mark contacted me to set up a convenient date and time. As always, he was very polite and friendly. He ensured the time w as soon as the part was in, Mark contacted me to set up a convenient date and time. As always, he was very polite and friendly. He ensured the time was suitable for me, and offered to provide me with a loaner car. Since the work to be done would not take long, I waited for the service to be completed. Alex, as always, did a great job. She completed the work effectively and efficiently, finishing in less time than was initally estimated. Since the work to be completed was under warranty, it was done with no charge to me. Overall, the experience was great. I will definitely return to Criswell for my next car purchase. More

The service department is what sold me on the car back in 2003 when I bought my RSX. I was tired of dealing with the rude and "cow herding" atmosphere at other car dealers for both service and sales, but mo 2003 when I bought my RSX. I was tired of dealing with the rude and "cow herding" atmosphere at other car dealers for both service and sales, but mostly service. When I saw with Acura that i had a single point of contact for all my service, vs being put into a queue and just speaking to some random person that knew nothing of my cars history, I was sold. I have never had a bad experience, and I have been having my car serviced there since 2003. My only negative would be that since their renovation, the service agents used to have sit down desks that made you feel like you were getting a lot more personal service, to stand up desks without any chairs, which really makes me feel like they want to spend less attention, but that’s just my take... same great people, just a different setup. More

Chris Jones has always been very informative and helpful with advising me regarding my car. This visit, he assisted me in getting a large loaner vehicle due to my work needs, explained all services needed n with advising me regarding my car. This visit, he assisted me in getting a large loaner vehicle due to my work needs, explained all services needed now and in the future, and helped with getting paint touch up for my car. I always appreciate his upfront, honest approach. More

Chris was very willing to help me schedule a routine service for my Acura as well as fix a seatbelt my dog had ruined. I was in and out of the service department extrememly quickly and on my way to wor service for my Acura as well as fix a seatbelt my dog had ruined. I was in and out of the service department extrememly quickly and on my way to work with the complimentary loaner they had arranged for me. My seatbelt looked as good as new and was fixed at a very fair price. I will continue to service my MDX at Criswell! More

I took in 2002 Acura MDX in for a vibration/shudder condition. Turns out that the transmission was the problem. My 7 year/100K warrantee had expired in April 2009. A new transmission would have costed condition. Turns out that the transmission was the problem. My 7 year/100K warrantee had expired in April 2009. A new transmission would have costed $5,500. Chris went the extra mile on this. He managed to figure out that I should be able to get by with just a torque converter replacement, and this would bring down the cost to around $2,600. Even better, after discussing with the warrantee folks, Chris was able to get them to grant me the warrantee price, which brought the total down to $850. I was also given a loaner car for almost 2 weeks while all this was playing out. Overall, excellent customer service. Crisswell Acura is probably the best experience I have ever had in dealing with Car Service in over 20 years of car ownership. More