Criswell Acura

I have purchased 5 Acura's, and currently own three, from this dealership and have all my service performed by them. One of the major reasons I return to this dealership is the service dept. and especially A this dealership and have all my service performed by them. One of the major reasons I return to this dealership is the service dept. and especially Asst. Service Mngr. Chris Thomas. He is the consomate professional and treats the customer in a manner that is to be admired and is an indispensible asset to this dealership. More

Everything from when I pulled up to the building to when the cashier handed me my receipt was professional and a pleasant experience. I will definitely bring my car back for service. I trust the service d the cashier handed me my receipt was professional and a pleasant experience. I will definitely bring my car back for service. I trust the service department and the accommodations provided are comfortable. More

Chris has been very cooperative and helpful with a very personable attitude both in scheduling and my fast service. Chris makes it almost pleasurable to take my vehicle in for maintenance/service. We h personable attitude both in scheduling and my fast service. Chris makes it almost pleasurable to take my vehicle in for maintenance/service. We highly recommend this dealership to all interested parties. More

When I scheduled my service appt, Mark explained everything to me that would be done to my car. I questioned various items, and he took the time to explain further why each service was necessary. I everything to me that would be done to my car. I questioned various items, and he took the time to explain further why each service was necessary. I initially thought the price was high, but after his explanations, I understood. Even my husband said it was a good deal. Also, because I was having an extensive amount of work done, Mark volunteered to provide me with a loaner car. Then when I arrived for the service, everyone was very friendly. Mark had all the paperwork ready and filled out as much as possible, so I did not have to spend a lot of time there. The loaner I had to drive was very, very nice. A part had to be ordered, and Mark called and offered me the choice of having the part overnighted while I kept the loaner the rest of the day, or to pick up my car and allow me to come back next week when the part comes in (I chose the latter). I picked up my car later that morning -- the work was done very quickly! -- and was delighted to find my car clean and shiny and all the work done to my satisfaction. Mark reviewed with me exactly what had been done. Alex ensured everything was done properly and quickly. I have to say this is the only place I have ever enjoyed going to to have work done on my car. More

John does not push for unnecessary service, but always lets me know when something is really needed. If service is going to take a long time or a part is needed, I am regularly offered a loaner car at no lets me know when something is really needed. If service is going to take a long time or a part is needed, I am regularly offered a loaner car at no cost. If I wait for service, the waiting area is comfortable, with free donuts, beverages, paper and television. When work is done, I have not found it necessary to go back because it was not done properly. I have over 300,000 miles on my car, and Criswell Acura has performed nearly all of the maintenance on it. This should be a testament to its work. More

I dropped off my car and was shuttled to work. Shuttle was ready and waiting for me. As soon as my car was finished, Mark called me as soon as the work was done with the cost, which was UNDER the estimat was ready and waiting for me. As soon as my car was finished, Mark called me as soon as the work was done with the cost, which was UNDER the estimate. The shuttle picked me up right on schedule and when I arrived at the dealership Mark get me squared away very quickly and I was on my way. Thank you! More

My experience with Criswell Acura especially with Chris Thomas and Alan Hannon always exceeds my expectations. They always make me first like I am the first customer of day. Very professional, curteous and Thomas and Alan Hannon always exceeds my expectations. They always make me first like I am the first customer of day. Very professional, curteous and dependable. Alan Hannon has been there from day one and continues to give me excellent service. He lives close to my home and has even picked my car up in the morning for my service work. Both individals are an asset to your company. More

We are return customers to Criswell Accura. My wife and I purchased a 2003 MDX and subsequently used Criswell for all of our maintenance and repair work. We found the Criswell Seervice Dept. to be efficent I purchased a 2003 MDX and subsequently used Criswell for all of our maintenance and repair work. We found the Criswell Seervice Dept. to be efficent and complete in their services to our car. My Wife appreciated the fact that she was not treated as "Female second class citizen" as so many Service Depts are guilty of. The recent experience of buying a 2009 MDX was even more pleasent. Our sales advisor, Mr. Alan Hannon, was very responsive and knowledgable. He exemplifies "High Quality Customer Service". More

Two thumbs up for Criswell Acura! And a third thumb for Alan Hannon :) Alan is a consummate professional in his trade. I was impressed by his knowledge of the inner workings of each vehicle we looked at a Alan Hannon :) Alan is a consummate professional in his trade. I was impressed by his knowledge of the inner workings of each vehicle we looked at and his ability to understand what it was I was looking for in a car. Congenial and helpful, but never pushy. In fact, I was so impressed by this dealership and its employees that I returned a vehicle I had purchased the day before so that I could drive home in a new Acura knowing it was the right decision. Alan even stayed with us well after his shift was over so that he could show us how to use the bells and whistles that came with the vehicle. I’m going back for another training session next week because there are alot of bells and even more whistles. That’s what I call superior service after the sale. So if you want a great vehicle at a great price and want to work with a very professional sales staff, then you must check out Criswell Acura of Annapolis. Ask for Alan and tell him George sent you. More

My experience with Criswell Acura was a great one. This was my first experience with Criswell and my first Acura purchase. I could not have asked for a better salesperson as Alan Hannon. He was knowledge was my first experience with Criswell and my first Acura purchase. I could not have asked for a better salesperson as Alan Hannon. He was knowledgeable and so patient in explaining all the great features on my new TL. Everyone at the dealership was very friendly. My neighbor has always praised Criswell and now I have experienced it for myself. Many thanks to Alan for selling me this beautiful car. I love it!!!!!!!!!!!!!!!!!!and him too!!!!!!!!!!!!!! More