Criswell Acura Audi

2nd time purchasing from Criswell Audi. Experience was very good as expected. Dwayne made the process so enjoyable and efficient. Dwayne extremely knowledgeable about the Audi brand and it's history. Wo very good as expected. Dwayne made the process so enjoyable and efficient. Dwayne extremely knowledgeable about the Audi brand and it's history. Would highly recommend. More

This was my first service for my new A5 - as always, I was able to conveniently schedule my appointment. It is always enjoyable to see everyone, and my service was performed quickly. I continue to recom was able to conveniently schedule my appointment. It is always enjoyable to see everyone, and my service was performed quickly. I continue to recommend Criswell Audi to all my friends (who are insanely jealous of my new A5!) More

When I was first in the market for an Audi, I visited Audi of Hunt Valley, where I previously purchased my 2007 Audi A4. I was unimpressed with Hunt Valley's sales team, so I decided to visit Criswell. K Audi of Hunt Valley, where I previously purchased my 2007 Audi A4. I was unimpressed with Hunt Valley's sales team, so I decided to visit Criswell. Knowing that Audi Q5's are in short supply, I ordered mine from Criswell since they offered both a better price on the vehicle and a higher trade in value of my old Audi. My new Q5 arriived in about 9 weeks. The sales manager Greg Kaplan informed me that my car arrived, was very polite throughout the entire sales process, and gave me a fair trade in value on my new car. I would recommend this dealership to anyone that is in the market for a new Audi. More

Purchasing our A3 TDI was a very positive experience. Tim and the sales manager were extremely courteous and answered any and all questions we asked. This was probably the simplest, quickest, and most e Tim and the sales manager were extremely courteous and answered any and all questions we asked. This was probably the simplest, quickest, and most enjoyable car buying experience my wife and I have had. Hope the service department follows the sales team's lead! More

I left car off prior evening because of concern about tire pressure. (1) In spite of the last minute nature of my visit, I received prompt and careful attention. (2) I appreciated the thoughtfulness tire pressure. (1) In spite of the last minute nature of my visit, I received prompt and careful attention. (2) I appreciated the thoughtfulness of the recommendation; I was prepared to buy a new tire and told, for good reasons, why that was not necessary. (3) Unexpected work was recommended; and it was explained in a thoughtful manner. I felt that I had a real choice as to whether or not to have the work done. I had the work completed and still received my car in the timeline that my schedule dictated More

The Service Advisors at Criswell are without question, the consummate professional. Ray set the bar at an exceptionally high level during my last visit, and made the experience a pleasurable one. His kn the consummate professional. Ray set the bar at an exceptionally high level during my last visit, and made the experience a pleasurable one. His knowledge, recommendations, and thoroughness were greatly appreciated. More

I have always had a good experience at Criswell and look forward to having my service work done there. They are very professional and always accomadating. They are very good with follow up and they let me forward to having my service work done there. They are very professional and always accomadating. They are very good with follow up and they let me know the status of the car. I would highly recommend the service department there. More

There was an issue with my car that was unresolved for a long period of time (over a year) in which I continued to return to the dealer to get it fixed. When I went to Ray with this problem he did not hesit long period of time (over a year) in which I continued to return to the dealer to get it fixed. When I went to Ray with this problem he did not hesitate to get it taken care of. He was extremely friendly, always followed up and would continue to call until I knew what was going on and agreed to what he proposed. He even called me a few days after I picked up my car to make sure the issue didn't return, and said if it did to call him and let him know. I know he was genuine with that statement. Thanks to Ray & the rest of the team who helped me along the way, it is much appreciated. More

Vance was friendly and honest with us from the start. He worked with Alan, the sales manager, and David, in finance, to bring the vehicle in at a price we could afford. Everyone was friendly and allowed us worked with Alan, the sales manager, and David, in finance, to bring the vehicle in at a price we could afford. Everyone was friendly and allowed us to take our time with the decision. I look forward to working with them all in the future. More

We just took delivery of a new A3TDI, and cannot be more positive about this dealer. To start with, the initial price quoted was thousands below the best price we could get at a competing dealer. In fact, positive about this dealer. To start with, the initial price quoted was thousands below the best price we could get at a competing dealer. In fact, the competing dealer turned down our offer at the same price that Criswell quoted. No quibbling, the price was so favorable, we didn't even ask if there was more room to negotiate. The two things I hate about buying new cars are price quibbling, and the hard sell you get on the extended warranty, paint protection, service plans, etc etc. Well, Criswell solved both of those problems for me. No price quibbling, no hard sell. Here are the options, "Do you have any questions? Do you want to purchase any of these". Two minutes, tops- Pleasant and competant. When we picked up our car everyone was so friendly. In spite of it being a busy Saturday, Brian, the "brand specialist", spent an incredible amount of time walking us through all the paperwork, all of the details of programming and setting up the Audi nav system and the stereo/music interface and also drove us to the separate service facility and introduced us to the service manager. Since I don't have a blue tooth phone yet, he told me to come back when I do and he offered to set up the whole blue tooth thing for me as well! Honestly, we felt like we had a new family when we left the dealer! Couldn't have been more positive! More