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Criswell Acura Audi

Annapolis, MD

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674 Reviews

1833 West Street

Annapolis, MD

21401

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674 Reviews of Criswell Acura Audi

October 11, 2011

Criswell Audi is an excellent, full-service dealership. I brought my car in for service and all of my questions and concerned were addressed and discussed with me very timely. Their staff is knowledgeable an More

by lpmdennison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Johns, Ray Johns
October 10, 2011

I know that when I bring my car to Dick, I will be treated respectfully, I will not be taken advantage of, and I know only the service/repairs that are needed will be done. There will be no padding o More

by codester149
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Scliavone, Dick Schiavone
October 09, 2011

Excellent customer service by Dick Schiavone in the Services Dept. He was extremely knowledgeable and informative! I will definitely bring my car back to Criswell Audi for any maintenance concerns! Jam More

by dwillhoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Schiavone and Jamie Davis, Dick Schiavone
October 07, 2011

Im very satissfied with friendliness and knowledge of the service advisor and the mechanic. However I was a little upset when nobody called when the part came in. I was told that I will receive a call wh More

by army_thing
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray and Alberto, Ray Johns
Oct 11, 2011 -

Criswell Acura Audi responded

Dear Army Thing, Thank you for your feedback and we are pleased that you are happy with Criswell Audi service. Because of your feedback we refocused on the special order parts process to ensure a call is made from our parts team to you or any client when a special order part arrives at Criswell Audi. We appreciate you bringing this issue to our attention. Yours truly, Joseph Price, Criswell Audi Parts Manager

October 05, 2011

This is the third Audi purchased from Criswell, and I have had nothing but a great experience from their sales and service department. I will contine to buy from them when I want another Audi. More

by rtranchida60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Efland
October 05, 2011

Your dealership made it possible for me to bring my car in on a weekend, which I have never had any other dealership do before, and early in the morning as well. As I have to come from over an hour away, t More

by wildachris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Savageaux, Steve Savageaux
October 05, 2011

Excellent: service, customer relations, and financial efforts. We saw the car, learned all about it, including warranty, and greatly look forward to enjoying it. Many thanks to Crissfield Audi! More

by pbell213615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane, Allen, Dwayne Jennings, Alan Hannon
September 27, 2011

Please Put Mr. Dick Schiavone on your Hall of Fame Board. The man is amazing with customers and have a wonderful sense of humor. Thank you and please take good care of him. Best, (Nghiem) Sun and Gerard B More

by sdo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Schiavone, Dick Schiavone
September 27, 2011

This is my first Audi experience. Vance, Alan and Dave was very professional and informative. (Great Customer Service) Overall my experience was smooth and pleasant. I would definitely recommend Criswel More

by dimples34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Ellis, Alan Hannon, Dave Grasmick, Alan Hannon, Vance Ellis
September 24, 2011

The entire staff was very helpful form the first call. Mr. Schiavone was extremely helpful through the water damage diagnostics, the insurance claim and keeping me informed about parts and final repairs. More

by cattailcreek98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Schiavone, Dick Schiavone
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