Criswell Acura Audi

i have always been satisfied with service ever since I bought the car in Nov, 2008 and no regrets so far! I also am satisfied with all service representatives. They are very competent and give excellent a bought the car in Nov, 2008 and no regrets so far! I also am satisfied with all service representatives. They are very competent and give excellent advice. More

The folks at Criswell were excellent to work with. We were between Porsche and Audi and felt zero pressure during our decision process which took over 6 months in total. Alan and his team were very know were between Porsche and Audi and felt zero pressure during our decision process which took over 6 months in total. Alan and his team were very knowledgeable about the product (R8) and were very open with us. We did not have this experience at another local Audi dealership, thus the reason we visited Criswell. Criswell is the area's expert in the R8 and they maintain a very large inventory of the product, so selection was fantastic. More

EVEN THOUGH THERE WAS A MIS-COMMUNICATION WHEN THE SERVICE APPOINTMENT WAS MADE THAT REQUIRED SETTING ASIDE A WARRANTY PART, THE SERVICE ADVISOR (DICK SCHIAVONE) DID NOT MISS A BEAT IN SEEING HOW HE C SERVICE APPOINTMENT WAS MADE THAT REQUIRED SETTING ASIDE A WARRANTY PART, THE SERVICE ADVISOR (DICK SCHIAVONE) DID NOT MISS A BEAT IN SEEING HOW HE COULD BEST ACCOMMODATE ME. I HAD TOLD HIM THAT I HAD TRAVELED FROM THE VIRGINIA BEACH AREA AND COULD NOT COME BACK ANYTIME SOON. HE ESSENTIALLY SWAPPED A PART FROM ANOTHER APPOINTMENT THAT WAS BEING DONE LATER THIS WEEK AND WAS ABLE TO COMPLETE THIS PART OF MY SERVICE. HE FELT HE WOULD BE ABLE TO GET ANOTHER PART IN BEFORE THE OTHER CLIENT BROUGHT THEIR VEHICLE IN. THIS WAS VERY MUCH APPRECIATED AND REPRESENTS MY IDEA OF CUSTOMER RESPONSIVENESS AND GOOD SERVICE. A LITTLE OUT OF THE BOX THINKING MADE ME A HAPPIER CUSTOMER WITHOUT JEOPARDIZING SERVICE TO ANOTHER CLIENT. I ALWAYS APPRECIATE THE HAVING THE COURTESY LOANER CAR AVAILABLE AND THE FREE WIFI. More

I have serviced all 3 of my Audi's through Criswell and my experience has always been great. I have always been treated excellent and the service team has always done great work. my experience has always been great. I have always been treated excellent and the service team has always done great work. More

The entire staff at the service center have always been great to deal with. They are friendly, attentive, and work hard to deliver. Always a pleasant experience. great to deal with. They are friendly, attentive, and work hard to deliver. Always a pleasant experience. More

Wonderful experience! Visited another Audi dealership in the area for service and they were not as prompt or friendly as Criswell. I received some of the best service from my service advisor Dick Schiavone. the area for service and they were not as prompt or friendly as Criswell. I received some of the best service from my service advisor Dick Schiavone. Wonderful, down to earth guy that knows his stuff and goes out of his way to resolve your issue! Service was better than i've received from any Lexus dealership in the past as well. Hopefully i don't have the bring the car back frequently, but if i do i wouldn't hesitate to bring it back to criswell. More

Vance was straightforward and pleasant to purchase the car from as was the rest of the sales team. Vance alerted us honestly that there was another couple very interested in the vehicle after we made a pu car from as was the rest of the sales team. Vance alerted us honestly that there was another couple very interested in the vehicle after we made a purchase appointment. When we showed up to buy the car the next day, sure enough someone else was there with a checkbook. If we hadn't trusted Vance and put a prior deposit down as he advised, we would have lost the vehicle we wanted, and he would have lost the sale. Thanks, Vance! More

Integrity first, Service before Self and Excellence in all you do!! These are the core values that are a part of the culture we as active duty military members live by everyday ! These same principles hav all you do!! These are the core values that are a part of the culture we as active duty military members live by everyday ! These same principles have been exhibited by the Service Dept at Criswell Audi of Annapolis on a regular basis. The knoweldge and experience displayed by Service Consultant Mike Lynn is only overhsadowed by his honesty and straight talk relating to your specific issue!! I only wish I had purchased my Audi from Criswell Audi versus another local dealership who has yet to even acknowledge I purchased a vehicle from them alomost a year ago! I will continue to brng my vehicle to Criswell Audi of Annapolis until the wheels fall off because I trust they will do everything they can to ensure I am not misled...ever!! Job well done and Thank you Mike!! More

I was attracted to Criswell because of my positive experiences with Ray of the Service Department when I brought my A4 in for repairs. I am now equally impressed with the entire customer service exper experiences with Ray of the Service Department when I brought my A4 in for repairs. I am now equally impressed with the entire customer service experience in purchasing my new A7. More

I live in WV and traveled to Criswell to purchase my pre-owned Audi Q5. The salesman I worked with was Vance Ellis and he was a pleasure to work with. He explained everything very well and I did not f pre-owned Audi Q5. The salesman I worked with was Vance Ellis and he was a pleasure to work with. He explained everything very well and I did not feel any pressure to buy. After I made the decision to purchase the Q5, Vance's manager, Alan Hannon, quickly worked out a fair deal on the price and trade. I picked up the vehicle today and Vance spent a good amount of time going over all of the pertinent features. All in all a very good buying experience. More