Criswell Acura Audi

Dick Schiavone is the reason why we bought another Audi. Give the man what he wants - the best service consultant anywhere! He takes time to listen to customer's concerns and needs without being patronizin Give the man what he wants - the best service consultant anywhere! He takes time to listen to customer's concerns and needs without being patronizing. When we were doing due diligence to buy a previously owned Audi, he gave us on-point advices. Great service center with great people. Thank you. More

I have nothing but good things to say. I was worried about driving to Canada in the upcoming storm today and the many-degrees-below-zero weather and snow in Quebec, but your people got me in on short no about driving to Canada in the upcoming storm today and the many-degrees-below-zero weather and snow in Quebec, but your people got me in on short notice the day after I got back into the country and went far, far beyond what would be required to make me comfortable that my car is ready to confront the nastiness of the northlands. Not only did they go over the car with a fine-toothed comb and set everything up for the subzero weather, but Mr Schiavone sat down with me and talked through what difficulties I might encounter and typed me out a list of things to watch out for or to have checked at the Quebec City Audi dealer should I run into trouble. I have never worked with a service department as caring and competent as yours, neither at Range Rover (where one would expect more attention to weather issues) nor at Mercedes. So I thank you. More

This car is the third Audi that I have owned and Criswell is the third or fourth Audi dealership that I have worked with. My service experience at Criswell was the best experience that I have ever had at any is the third or fourth Audi dealership that I have worked with. My service experience at Criswell was the best experience that I have ever had at any Audi dealership. I live in DC, but I will continue to drive to Annapolis for my service appointments. Ray Johns took great car of me and my car. Thanks a lot guys. More

I contacted the Criswell Service Department to take care of a slow leak in one of my tires. Not only were they able to accomodate me the same day, but they repaired my tire in a timely manner, washed and va of a slow leak in one of my tires. Not only were they able to accomodate me the same day, but they repaired my tire in a timely manner, washed and vaccuumed my car, and provided all of these services at a surprisingly reasonable price. I am very satisfied with my service. More

My experience at Criswell Audi was great! Through the years, I have bought many cars and this was honestly the easiest and most stress free transaction that I have ever had the pleasure of being a part o years, I have bought many cars and this was honestly the easiest and most stress free transaction that I have ever had the pleasure of being a part of. Dwayne Jennings did an awesome job of assisting me through the entire car buying process. He answered all my questions and was genuinely interested in making sure that I was a happy customer. I have already recommended Dwayne as the salesman of choice to many friends and family members and will continue to do so in the future. Thanks again and I look forward to doing business again soon! More

Thanks again for the crew that helped out with the service performed on my wifes A4. As always great service. I do not recall the actual mechanics name that worked on the car because I do not have t service performed on my wifes A4. As always great service. I do not recall the actual mechanics name that worked on the car because I do not have the paperwork immediately available (please thank him). As always, Steve, Mike and Dick are great. I have been taking both my Audi's to get serviced there and I have never been disappointed... v/r Roger Garcia More

I enjoyed my buying experience at Criswell. We love the Q5 so much that I was willing to pay a little more then I wanted too. Thanks Vance for a good experience. Q5 so much that I was willing to pay a little more then I wanted too. Thanks Vance for a good experience. More

The dealership was able to fit my car into the garage in less than 24 hours of my call. They made sure I had directions on how to get there because i was a new customer. When I arrived, I was greeted warml less than 24 hours of my call. They made sure I had directions on how to get there because i was a new customer. When I arrived, I was greeted warmly. Dick Schiavone introduced himself and walked me step by step through the initial consultation. He explained extended warranties and recalls on my car. He then told me it would take about an hour to run the diagnostic test. He took my number, and gave me a card. He advised me where I could go to shop to pass the time knowing that i was new to the area and how to best use my time before Christmas for shopping.Within 45 minutes, he called and gave me a report of the diagnostic. He informed me of what needed to be done and gave me options. He gave me an estimate of how long the work would take and also checked to make sure I was okay in the area. When my car was complete, he called and let me know it was ready to be picked up. It was done before it was promised. He gave me my ill and went over the charges. He recommended that I look in to getting tires put on my car and offered a retailer that they usually work with. He wished me a happy holidays and even spoke with me about the area where I live. My car was washed and vacuumed and looked great! I will definitely return to Criswell Audi! They are definitely worth the hour and twenty minute drive! They made me feel lke a very valued customer and that they truly cared about me and my car! Thank you for your wonderful customer service! More