Criswell Acura Audi

I was about to buy my Q5 from a different dealer but these guys were so straightforward and accommodating that I got a gut feeling of trust... a rare thing with car dealers for me. I already had an these guys were so straightforward and accommodating that I got a gut feeling of trust... a rare thing with car dealers for me. I already had an excellent price on the car from the other dealer. No kidding..it was a better price than any I was seeing online on Edmunds. It was better than the Zagg/USAA/Amex price. Adam and Tim met the price without any problem and in fact lowered it by 150 dollars. They were able to get the car 1 month sooner than the other dealer. They convinced me I didn't need an expensive add on that I had originally wanted (!). They said that if I did insist on getting it (mud guards), they would pay for half of them. I didn't get them. After the deal was already done, they threw in weather mats and trunk liner for no extra cost. They promised to get me in and out of the dealership quickly on the day of the deal and they certainly did. Not only that, I didn't have transportation to the dealership which is an hour from my house. They came and picked me up. The finance guy didn't push any bs items that I didn't want (warranty, undercoating, lojack. He gave me some literature and told me that if I was interested I could call him. This was by far the easiest and most pleasant car buying experience I have ever had. I would recommend this dealer over any other dealer even if it meant driving there from Washington or Baltimore (or wherever). This is a family owned dealership and They treated me like they cared about me and about their reputation. I just can't say enough good things about them. More

Criswell has always provided top notch service whenever I have taken my car in for service. They have also been willing and able to provide me with a loaner to use even on short notice. Overall Excellent. have taken my car in for service. They have also been willing and able to provide me with a loaner to use even on short notice. Overall Excellent. More

Purchased a TT RS from Greg at Criswell and had a great experience. I worked out most of the deal via email and phone calls from CT. I had a trade in but Criswell couldn't make the numbers work. I was able experience. I worked out most of the deal via email and phone calls from CT. I had a trade in but Criswell couldn't make the numbers work. I was able to sell it privately but have Criswell buy it from me and sell it to my buyer allowing the buyer to get financing and allowing me to get the sales tax credit on the trade. Greg was more than willing to help facilitate this transaction. I drove ~5 hours down to Criswell and Greg and Tim were very friendly and worked quickly to get me on the road in my new TT RS so I could get home to my family. Since everything was done in advance the paperwork process went quickly and smoothly. Greg and Criswell made it worth the drive down to MD from CT and I wouldn’t hesitate to use Criswell again in the future for my Audi needs even with the distance. More

I brought my car in for the 5000 mile service. Everyone was very helpful, from scheduling a convenient appointment time to making sure I was taken care of immediately. I mentioned one concern at the time was very helpful, from scheduling a convenient appointment time to making sure I was taken care of immediately. I mentioned one concern at the time I brought the car in and it was taken care of during the visit at no charge to me. More

I had a pleasant experience. The whole team was very friendly, sincere and professional. Danielle was very knowledgeable and professional. Greg worked with me to make sure I was satisfied with the pric friendly, sincere and professional. Danielle was very knowledgeable and professional. Greg worked with me to make sure I was satisfied with the price of the vehicle. I am a repeat customer and have purchased an Audi, Acura and this is my second Audi purchased from Criswell More

Responsive, friendly, reliable service. Quick turn around times. Loaner vehicle is always available. Audi parts are too expensive, but that is universal (not directly attributable to the dealership) around times. Loaner vehicle is always available. Audi parts are too expensive, but that is universal (not directly attributable to the dealership). More

My first visit to the service center and I was very pleased. My previous car was an Acura and I took it to the dealer in Laurel. I had formed a relationship with them that I was sorry to leave. It a pleased. My previous car was an Acura and I took it to the dealer in Laurel. I had formed a relationship with them that I was sorry to leave. It appears I will be able to form similar bonds with my new Audi dealer. More

Dick went out of his way to help- I have an 2004 A6 2.7T and Dick was very patient with working through a couple problems- thanks Mike Koontz and Dick was very patient with working through a couple problems- thanks Mike Koontz More

The service writer and service department was excellent. They followed through on every promise and went above and beyond the call of duty. All of my concerns were promptly resolved and the service was perf They followed through on every promise and went above and beyond the call of duty. All of my concerns were promptly resolved and the service was performed in perfect timing. The service department clearly cares about the clients but also strives to keep the client informed. I appreciate being educated on my Audi. Thank you. More

The service dept really exceeded my expectations. They were quick, efficient but most of all they went out of their way to make sure I was happy and didn't wait too long. I went home and told all my frien were quick, efficient but most of all they went out of their way to make sure I was happy and didn't wait too long. I went home and told all my friends how wonderful Criswell service center was! More