Criswell Acura Audi

I enjoyed my buying experience with Criswell Audi and Aln Hannon. I met Alan when he coached my son in baseball three years a go. He stuck out as an extremely passionate person that loved his profession. Hannon. I met Alan when he coached my son in baseball three years a go. He stuck out as an extremely passionate person that loved his profession. I'm a small business owner and greatly appreciate someone who loves what they do and provide great service. I needed a used SUV because were expecting soon and I need the third back seat because I'll have 3 children. I came to Alan first looking for a Toyota Highlander. He educated me on why I should consider his Acura MDX and why it was a better purchase for the money. I was dead set on the Highlander but realized that my prep work wasn't as complete as I thought. Salesmanship isn't getting me to sign to buy a vehicle its getting me to buy the right vechilce for my needs. I learned something new yesterday. Always find a good dealership with an educated sales team. Alan was honest and worked hard to get my business. I enjoyed his sense of humor. Thanks Criswell and Alan! I highly recomend you purchase from Alan and Criswell Audi. Marty Lewis & Erin Lewis More

Ray Johns' level of service has been exceptional every time I've had to come to Criswell. He's extremely helpfu as well as knowledgeable of the Audi product. I was referred to him and I thoroughly every time I've had to come to Criswell. He's extremely helpfu as well as knowledgeable of the Audi product. I was referred to him and I thoroughly enjoy working with him. More

This is the only dealership I trust to service my vehicle. Each employee is courteous and extremely helpful every time I have dealt with them. vehicle. Each employee is courteous and extremely helpful every time I have dealt with them. More

I test drove an A4 on a whim because I happened to be driving by Criswell Audi on my way to another dealership to test drive the car I thought I had my mind set-on. I am glad I did. I was impressed with driving by Criswell Audi on my way to another dealership to test drive the car I thought I had my mind set-on. I am glad I did. I was impressed with the car and the staff at Criswell Audi were great. I was treated fairly by the friendly staff from start to finish and got a great price too. I would highly recommend this dealership and I will do business with them again in the future. More

Trevor was very responsive through my preferred communication method--email. After exchanging 3 or 4 emails with him, I arrived at the dealership unannounced to test drive a TT RS, even though I h communication method--email. After exchanging 3 or 4 emails with him, I arrived at the dealership unannounced to test drive a TT RS, even though I had basically settled on ordering a 2014 S5. Trevor was busy with another customer. Mike greeted me at the door and as soon as I said I wanted to test drive the TT RS, he immediatly began working to pull it off the showroom floor and send my wife and me off for a no-pressure test drive. After the drive, we met Trevor, talked with him for a bit, and said goodbye offering no commitment or even hope that we were interested in the TT RS. Long story short, I took possession of the TT RS 3 days later, after working out a very fair deal for a very exclusive low production car. Thanks to Mike and Trevor for making this purchase a hassle-free, no-pressure, pleasant experience. This is my first Audi. I wish I hadn't waited so long to buy my first. I love this car. The workmanship is flawless. Thanks Criswell Audi for putting me in a dream car for the next 10 years or more. Ron More

My husband surprised my with a new 2013 Audi A7 for my birthday, and Trevor Pratt and the Criswell team made it all happen quickly and with no hiccups, they were even able to pull off the big red bow that birthday, and Trevor Pratt and the Criswell team made it all happen quickly and with no hiccups, they were even able to pull off the big red bow that my husband said was a very important part of the surprise. The Criswell Audi team went above and beyond to make our experience an overall delight. We will definitely purchase another car from them in the future. More

This past week I visited Criswell Audi in Annapolis to evaluate the condition of a used vehicle for my son who lives a long distance from Annapolis. The salesman, Mark Mickley, had advised my son by phone evaluate the condition of a used vehicle for my son who lives a long distance from Annapolis. The salesman, Mark Mickley, had advised my son by phone of the vehicle's condition including every mark or tiny imperfection. When I observed the car, I was looking for those marks and also issues and problems which had not been disclosed as I have found necessary and come to expect at other dealerships. There were no other issues and the insignificant marks which Mr. Mickley had itemized for my son were barely visible. In my experience it is unusual for a dealership and for many used vehicle salesmen to provide this level of honesty to potential buyers. My son and I appreciated the commitment to truth exhibited by Mr. Mickley. Mr. Alan Hannon, the Sales Manager, made a point to spend time with my son describing the many services and professional support he can expect from Criswell. My son bought the car and is entirely pleased, as am I, with the entire purchasing experience at Criswell. More

Our overall car purchase experience was very positive. Dwayne Jennings is very knowledgeable about Audi products and industry competitors. He also is truly customer-focused. Dwayne Jennings is very knowledgeable about Audi products and industry competitors. He also is truly customer-focused. More

My wife and I experienced the BEST car-buying experience ever! The dealership's customer service culture is top-notch in every way. Vance possessed great knowledge, while his style was friendly, open, and ever! The dealership's customer service culture is top-notch in every way. Vance possessed great knowledge, while his style was friendly, open, and no-pressure. He provided numerous options during our 3 visits in helping us make the best decision possible. Alan supplemented the car buying process by effectively utilizing his people & management skills in supporting Vance to the end. David was a pleasure in helping us quickly close the deal in terms of finance and related paperwork. Overall, a GREAT car-buying experience. George Criswell...you have a great team here in Annapolis, be proud of them! More

My fiance and I visited Criswell Audi during the beginning of April 2013 to look at an Audi Q5 that was listed on their website. Upon stopping in, we browsed the lot before heading in to the showro beginning of April 2013 to look at an Audi Q5 that was listed on their website. Upon stopping in, we browsed the lot before heading in to the showroom, where we were greeted by a friendly salesman who was very attentive to our situation and what we were looking for. We were offered test drives of several vehicles and he spent quite a bit of time answering questions and explaining differences and other information about all of the vehicles we looked at. After a long day of vehicle shopping, we left the dealership to mull over all that we had learned. The next day, bright and early, we once again traveled to the dealership in hopes of finding just the right vehicle and working out a deal so that we could purchase it. We actually arrived earlier than our salesman, so another salesperson jumped right in and picked up where our original salesman left off. Again, we were offered the opportunity to peruse the different vehicles and explore each one until we were completely satisfied. Once our original salesman arrived, we continued with the shopping until we located 'the' vehicle. While our salesman was completing the paperwork and other necessary items, we continued to look at vehicles until my fiance fell in love with an Audi A4 she had spied. Upon test driving this vehicle, it was determined that we would now purchase 2 new vehicles from this dealer. After completing the necessary paperwork, we had the opportunity to deal with the Finance Director, David. He was knowledgeable and sincere in his dealings with us, even pointing out this website for us to review. Even though the course of completing these deals took a couple of days and we even pushed it right up to closing time, we were never rushed to finish. During this entire experience, we had the chance to speak with several different salesmen and the new and used car managers and finance director of the dealership and each was just as pleasant and helpful as they could be. Bernie the new sales manager was very upfront and genuine in his statements and was easy to get along with and talk to. Alan the used sales manager also was very upfront in his statements and has constantly remained in touch reminding us to stop in for our tutorials on the new vehicles. Dwayne, who was not our original salesman, volunteered his time, even after he had gotten off work, to show us some of the features of our vehicles. Each of the folks that we dealt with at this dealership were professional and treated my fiance and I with the utmost respect during the purchase and since. This dealership and the people mentioned above are truly a credit to the profession and have changed my mind about car dealers. I sincerely appreciate their attitudes and efforts and will most definitely refer my friends to see them personally should they be in the market for a vehicle. More