Criswell Acura Audi

Couldn't have gone BETTER After receiving a call from Alan Hannon, that he had found our next new car, I went to test drive a 2008 MDX, in my mind I wasn't interested, but afte After receiving a call from Alan Hannon, that he had found our next new car, I went to test drive a 2008 MDX, in my mind I wasn't interested, but after 5 minutes in the emaculate car and getting all the info from Al Zayas, my decision was made! Such a smooth transaction. Best buying experience ever! More

Great experience buying a car hazzle free the dealership holds great pride in the valued cars they sell. and the salesmen are the best i have seen so far. Special thanks to Alan Hannon the sal the dealership holds great pride in the valued cars they sell. and the salesmen are the best i have seen so far. Special thanks to Alan Hannon the sales manager and Al Zayas the sales associate. They made everything easy for me/ even though i was purchasing a used car because of the care they showed it felt like i am buying a new car. There were a lot of complications in my mind about the registration and not being from Annapolis but they have made it simple and easy for me. i am very happy to rate them. More

Great experience I just bought a pre-owned 2011 Volvo XC60 from Criswell Audi in Annapolis of Maryland. I drove a long way from Virginia to Annapolis to see this vehic I just bought a pre-owned 2011 Volvo XC60 from Criswell Audi in Annapolis of Maryland. I drove a long way from Virginia to Annapolis to see this vehicle that I found on Internet. My past experience with car dealers told me that I had to prepare myself for tough negotiation and a long day at dealership. To my surprise, I made purchase decision in less than 30 minutes after test drive of the vehicle and I got a deal that is even better than I expected. Al Zayas, Alan Hannon and Dawn Harper are very friendly and they didn't give me any pressure to make any decision. I never had such smooth purchase experience at any car dealerships before. More

Purchased found on internet Found a 2012 A4 that fit our needs. Worked with Al Zayas to make the purchase. Went thru Dawn Harper to finalize paperwork that went very quickly. Out Found a 2012 A4 that fit our needs. Worked with Al Zayas to make the purchase. Went thru Dawn Harper to finalize paperwork that went very quickly. Out the door with Al going thru all the details of the car and Alan Hannon making sure all was right. One minor issue (of wear on the seat) came in fixed and out the door. Very good service! More

Sales Support An outstanding sales support provided by Mr Vance E. Ellis!! Mr Ellis is a very pleasant professional to deal with and is probably fully responsible An outstanding sales support provided by Mr Vance E. Ellis!! Mr Ellis is a very pleasant professional to deal with and is probably fully responsible for our relatively quick decision of purchasing the vehicle. More

Purchase of a previously-owned vehicle My main reason for choosing Criswell was the wonderful service I have gotten over the years with my previous Audi. Ray Johns, my service advisor, turn My main reason for choosing Criswell was the wonderful service I have gotten over the years with my previous Audi. Ray Johns, my service advisor, turned me over to Al Zayas in the main showroom. Al couldn't have been more helpful and accommodating, and I drove out of there with a beautiful Audi A5. I highly recommend this dealership for sales and/or service. More

Easy to work with and fair I can be a fussy customer, but Al worked diligently with me to get me exactly what I wanted at a fair price. As a young woman, I never felt he talked I can be a fussy customer, but Al worked diligently with me to get me exactly what I wanted at a fair price. As a young woman, I never felt he talked down to me, nor did he presume that I didn't know my own mind. After we settled on the right car for me, Alan and Dawn made the closing process very simple. I would purchase from them again. More

Criswell Audi (Pre-Owned) provides an ownership experience In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather maki In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather making the customer feel they are just selling cars. Alan and Al operated as a team to work through selecting the right pre-owned Audi within our requirements, desires, and budget. If my salesperson, Al Mayas, was not immediately available I was given Alan Hannon's direct number to discuss any questions I had prior to the sale. When it came time to finalize the sales transaction Al ensured it would go as quickly as possible upon my arrival at the dealership by having the car cleaned and prepped, the paperwork ready, and having arranged with Finance to get everything processed. Then, Al spent as much time as I wanted going over all functions of the car (including all menus in the MMI, setting up the cell phone and directory, and getting the Sat Radio activated). Al followed up the next day to check on things, had the dealership call again within the first week, and then called a few weeks later to ensure all was still going well. A month later I stopped in the dealership and Alan Hannon asked again how things are going, and did I need any additional "tutorials" on the car functions within the MMI; and actually wanted to check the menu settings to make sure it really was set-up the way I wanted it to be. I bought a 2013 A5 Quattro, but the level of customer service and desire to ensure I was having a true ownership experience is usually reserved at other dealerships I have experienced on newer, more expensive vehicles. So, this is why I'm happy and consider Criswell to be providing an overall ownership experience. More

One of the best car purchasing experiences! We found a vehicle online that we were interested in and requested the "ePrice". We received 2 very timely responses with information, details, and f We found a vehicle online that we were interested in and requested the "ePrice". We received 2 very timely responses with information, details, and further discounting. So we decided to visit. Once we arrived we were met with an easy going and informative staff. The process from visiting the dealership to the test drive was less than 5 min and a deal was on the table waiting upon our return. Kevin and Alan presented their best offer upfront, which was incredibly refreshing, and the decision was made to move forward. Financing was handled quickly and efficiently with information and offers. I must say, in the many vehicles we've purchased, this was one of the most stress free, haggle free, pleasure to do business and tell others about it experience. If you're interested in an Audi or Acura....do not hesitate to visit Criswell in Annapolis! You'll be treated with respect and not felt uncomfortable in any manner!! More

Audi A7 Purchase I recently leased an Audi A7 at Criswell Audi. The process was seamless and the team of Al Zayas and Michael Scherl worked diligently with me to get I recently leased an Audi A7 at Criswell Audi. The process was seamless and the team of Al Zayas and Michael Scherl worked diligently with me to get the car I wanted at a great price. I would highly recommend that if you are in the market for an Audi, I would contact this team at Criswell. More