Crestmont Hyundai

I went to Crestmont Hyundai looking to either purchas or lease a car since my lease was almost up. The sales team was extremely friendly and helpful. Victor was the salesman who assisted me and he made my e lease a car since my lease was almost up. The sales team was extremely friendly and helpful. Victor was the salesman who assisted me and he made my experience enjoyable and easy!I told him what I was wanting to do and he laid out several options for me. He was very patient with me and was very knowledgable about all of the cars. He was able to help me get a car that was in my price range and better than any car I thought I could have afforded! My Elantra is GREAT and I love it! I recommend Victor and Crestmont Hyundai to all of my friends. GREAT CUSTOMER SERVICE! More

Great experience, Jason was friendly, knowledgeable, and no high pressure we are very satisfied with the experience. The sales manager Mark was also very helpful he found us the exact car we were looking fo no high pressure we are very satisfied with the experience. The sales manager Mark was also very helpful he found us the exact car we were looking for without any hassle or extra costs More

We love Crestmont Hyundai, they are friendly, helpful and consistent, day 1 thru day 365 of having our new car. We love stopping out on weekends to get our car washed and think that is a great service. We consistent, day 1 thru day 365 of having our new car. We love stopping out on weekends to get our car washed and think that is a great service. We plan on buying our next car there also. More

I purchased a 2009 Hyundai Elantra and 2 months later I couldn't be happier. My salesman McKoy was awesome!! He even picked me up from my home!! Everyone at the dealership was kind n courteous overall t couldn't be happier. My salesman McKoy was awesome!! He even picked me up from my home!! Everyone at the dealership was kind n courteous overall they went above and beyond all the other dealerships! More

I had the best experience buying my 2012 Hyundai Sonata at Crestmont Hyundai! Jason Hawkins went above and beyond to make sure that I got everything that I wanted in a car. I love my Sonata! at Crestmont Hyundai! Jason Hawkins went above and beyond to make sure that I got everything that I wanted in a car. I love my Sonata! More

I came in to Cresmont not knowing what I wanted and not intending to buy that day, but Jay helped me find the exact car I needed, with all the features I wanted, and suggested I take advantage of the finan intending to buy that day, but Jay helped me find the exact car I needed, with all the features I wanted, and suggested I take advantage of the financing deal offered at the time. Everything lined up perfectly and I drove my first new car home that night. I love my 2013 Sonata! Thanks for making everything smooth, Jay! More

I have purchased several vehicles in my life and this is the first time that I felt the need to review a dealership. I have never had such wonderful service provided for me from a car salesperson or dealer the first time that I felt the need to review a dealership. I have never had such wonderful service provided for me from a car salesperson or dealership. Crestmont Hyundai in Brunswick, Ohio is in a league of their own. I rate this dealership with 5 stars across the board because they have earned every one of them. Catherine Ulan was very thorough and knowledgeable. She was as sweet as can be. I never thought that I would see that in a car salesperson. She found me exactly what I wanted and made me feel like I was her only customer. Just a great place all around. Everybody I interacted with was an absolute pleasure. Blew my mind. Thank you again. I will recommend your dealership to everyone that I know. Thanks again. ~Phil More

Carl Reese stayed late to help us finalize our decision. He was helpful and never pushy. The finance manager was also very efficient. I highly recommend this salesman and dealer for the purchase of a new He was helpful and never pushy. The finance manager was also very efficient. I highly recommend this salesman and dealer for the purchase of a new Hyundai. More

The salesman gave me a story about a new trade that was coming in. "Low mileage Elantra, come back in when it is back from the shop." Quoted a reasonable price. When I returned to see it, it turned out to coming in. "Low mileage Elantra, come back in when it is back from the shop." Quoted a reasonable price. When I returned to see it, it turned out to be a little Accent. Not at all the quality of car stated earlier. Disappointed family. I went on to look at a bigger XG350. Nice looking car, all cleaned and polished. After they showed me some papers telling me how much they had done to it, and after negotiating a bit, having them tell me how much they were going to lose by selling it to me for the price Edmunds says is the average dealer retail price for that vehicle, with that mileage, in excellent condition, I agreed to get it if it passed my mechanics inspection. Enter the lovely sales manager Mark Embly who proceeded to lectured me on how it was in great condition, and didn't need an inspection, and that I better not take it to my trusted mechanic only to return and tell him that I wanted a better price. He was totally pushy and pompous, to the point where my young daughter commented on his rude behavior later. I supposedly had to agree to buy it if I took it out for the inspection. Also, they asked for a deposit. The next day when I came back to take the car for my mechanics "blessing" as Mr. Embly called it, I found that they had cleared the check engine light that had been on the day before, and wiped all traces of it off the computer so that it could not be checked. My mechanic found thousands of dollars of other items that would need to be repaired or replaced, and also a very expensive list of required maintenance items that had not been done ($600 timing belt, etc.). All this and still an unexplained check engine light that could not be diagnosed anymore. Needless to say I walked away, time wasted. Mr Embly would not even come over to talk with me when I returned to tell him the results of the inspection. Clearly he had been caught and would just wait it out until a sucker walked in and would be bullied into not having the car looked at by an independent party. I would avoid the used car experience from them at all costs. It was clear in the end that I was being lied to consistently throughout the whole process. Throw in a little attempted bullying by the sales manager, and you have a wonderful Crestmont experience (not). More

I was very impressed with the service that I received from this dealership and most importantly from the sales rep that I dealt with. His name was Jay. He was very good at his job and a true professional from this dealership and most importantly from the sales rep that I dealt with. His name was Jay. He was very good at his job and a true professional. I was treated very well by him as he worked with me to help me find exactly what I wanted and was looking for. He spent alot of time with me showing me in great detail everything that I needed for a comfortable, dependable new ride. I was nervous as a female who was a little bit afraid of being taken advantage of but Jay made it a very smooth process and I walked away very happy with the whole experience. I will definitely be back again! I love my new ride! Thank You!! More