Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest Cadillac
Frisco, TX
1,320 Reviews
BEST OF CREST
Our best offers. Our Best Selection.
Your best choice to get more for less.
See why so many customers love Crest.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,320 reviews
Verified Customer
July 09, 2025
Both service managers I have dealt with in March and now in July have stated one thing and Never followed through on what they state and never follow up on status of my vehicle or order. Communication is no in July have stated one thing and Never followed through on what they state and never follow up on status of my vehicle or order. Communication is non-existent and the customer is left making endless calls to follow-up and obtain the status. Greg Vetrano told me on 6/30/25 that the A/C control would most likely be in on 7/2/25. I received no call on 7/2 and texted Greg to get a status on 7/3 but received no response. I then contacted Crest Cadillac on 7/8, multiple calls later, I was told Greg us on vacation and I was forwarded to Logan. Logan did Not listen to me when I tried to explain that I have not been contacted on the status of my car A/C part. Logan interrupted me by stating “we will give you a call when your car is ready”. I said “what?” My car is not at the dealership and I had to repeat myself again. He then proceeds to interrupt me Again by saying “your part is on backorder” with no apology or explanation for Not listening to me, the Customer. I was advised not to report my experience in March but now I’m reporting and have escalated both incidences! I will NEVER do business with Crest Cadillac, Frisco dealership again. The disrespectfulness shown to the Customer is beyond unacceptable. I have wasted valuable hours from work and personal life to deal with endless communication problems with two service managers. Additionally, Detailed cleaning left a huge stain in my windshield visor and I had to turn around annd have them re-clean after crest Cadillac dealership had my car for 5 days (was told 48 hours when dropped off). I’ve never had an experience like this with any dealership in my life! Seriously, Logan’s incompetency and clearly non-caring attitude validated his lack of customer care highlighted his disrespectful tone on 7/8. This was the icing on the cake! I’m done and taking action accordingly! More
by janice.thomasbc
Employees Worked With
July 09, 2025
The service department has always been supportive and I’ve taken two of my Cadillacs to Crest. But a rent change where a service fee is added when you checkout because you use a CC is extremely disappoin I’ve taken two of my Cadillacs to Crest. But a rent change where a service fee is added when you checkout because you use a CC is extremely disappointing and frankly a surprise! Rethinking my support of Crest as a provider for my cars maintenance. More
by JOE.ROSE
Employees Worked With
July 09, 2025
Dealership pleasant place. All the people were friendly and helpful. Juda was great. He was very knowledgeable and made sure we understood all the options. All the people were friendly and helpful. Juda was great. He was very knowledgeable and made sure we understood all the options. More
by quester33
Employees Worked With
Other Employees :
Don’t remember names, but finance person was helpful and pleasant; young man who explained about features of the car and how they worked was very nice and very helpful.
July 09, 2025
The service team (Monica) was ready when I dropped, my loaner was ready to go when I arrived and the service updates were easy to read and respond. Thanks loaner was ready to go when I arrived and the service updates were easy to read and respond. Thanks More
by j.roach
July 07, 2025
Customer service was top tier. Very professional, helpful, and all around great. They made my car buying experience memorable. Very professional, helpful, and all around great. They made my car buying experience memorable. More
by angelajfluker
July 07, 2025
Great, prompt, and very efficient service! < 1 hr from arrival, selection of certified pre-owned vehicle, test drive, trade-in/price settlement, finance, to drive out! < 1 hr from arrival, selection of certified pre-owned vehicle, test drive, trade-in/price settlement, finance, to drive out! More
by RFNASH2000
Employees Worked With
