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Crater Lake Ford
Medford, OR
213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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213 Reviews of Crater Lake Ford
December 26, 2019
Express Oil Change The two gentlemen who helped me were very considerate and service oriented. Thanks for finally putting in an express oil change! I'm sorry I didn't n The two gentlemen who helped me were very considerate and service oriented. Thanks for finally putting in an express oil change! I'm sorry I didn't notice their names. Working front desk while service writer was at a doctor's appt. More
by dndhoxie
Employees Worked With
Don't know
December 04, 2019
Great Service Nick K. was an excellent Service Advisor. He made my buying a new Escort quite easy. He did not pressure me at all which I appreciated. He explained e Nick K. was an excellent Service Advisor. He made my buying a new Escort quite easy. He did not pressure me at all which I appreciated. He explained everything about the car. I drove off the lot one happy person in my new Escort. More
by bos1942
Employees Worked With
Nick Kelly *****, Russell Turner
November 30, 2019
Helping a widow in your busy time I suddenly found myself a widow after 50 years of marriage. My husband's Ford Edge sat in the garage for too long, & when I needed to use it the most I suddenly found myself a widow after 50 years of marriage. My husband's Ford Edge sat in the garage for too long, & when I needed to use it the most, the battery was exhausted---the day before a snowy Thanksgiving! Trevor was extremely kind, explained what services the car needed, & took care of everything. His communication with me on the progress was very good, & he even managed to have it ready for me earlier than expected the day following Thanksgiving. I know why my husband always trusted Crater Lake Ford with his different Ford vehicles. Treated with such helpful kindness & consideration by the staff, I will too. Thank you. More
by New widow
Employees Worked With
Trevor Sullivan, as well as others in the service dept, & even one in sales who escorted me to the Service area,. All were very compassionate to my situation. I'm hugely appreciative.
October 30, 2019
Great experience with James and Ian. They had the truck we wanted on the lot and were ready to give and excellent deal. They gave me a fair price on my trade-in as well. we wanted on the lot and were ready to give and excellent deal. They gave me a fair price on my trade-in as well. More
by JMH
Employees Worked With
James Dais and Ian
October 30, 2019
Brian was excellent Very pleased, but you should not force customers to write a certain number of words. Brevity is something that, even in this political climate, is ver Very pleased, but you should not force customers to write a certain number of words. Brevity is something that, even in this political climate, is very important. More
by Noname
Employees Worked With
Brian
October 28, 2019
No problems. I have had a good experience for many years. Dick Dahl has been a great salesperson and has found many great cars for us. Service has been very good I have had a good experience for many years. Dick Dahl has been a great salesperson and has found many great cars for us. Service has been very good. More
by Whatever
Employees Worked With
Dick Dahl
October 17, 2019
oil change Pretty good job getting the oil changed and tires rotated. I just noticed that I am being charged for tire rotation. I bought the tires from you and Pretty good job getting the oil changed and tires rotated. I just noticed that I am being charged for tire rotation. I bought the tires from you and they are supposed to come with free rotation... More
by ron
Employees Worked With
charlyse Mcneil
October 17, 2019
Purchased new f350 Nick once again was awesome to work with. Found exactly what we wanted and got the deal done fast and is awesome to work with. Second truck we have Nick once again was awesome to work with. Found exactly what we wanted and got the deal done fast and is awesome to work with. Second truck we have purchased from him and will call him to purchase again! More
by .
Employees Worked With
Nick Bell
October 04, 2019
Courteous, took my quotes and honored them. Helped expedite delivery and installation of Tires so that I could make a trip that day. Thank you expedite delivery and installation of Tires so that I could make a trip that day. Thank you More
by SMP
Employees Worked With
Mazda tire service desk person
October 02, 2019
Listened to my requests. Really listened to what I wanted in my new car and delivered it. Reduced the price enough that the deal was good for me. Friendly and helpful. Really listened to what I wanted in my new car and delivered it. Reduced the price enough that the deal was good for me. Friendly and helpful. More
by marieD
Employees Worked With
Nicklaus Bell, Jeremy Taylor
