Covert Ford of Austin

Never have a dealt with such unprofessionalism. I bought a car with an extended warrently several years ago...great experience. Recently I had to have some work done that I was seeking information I bought a car with an extended warrently several years ago...great experience. Recently I had to have some work done that I was seeking information whether or not it was covered by warrenty for a period of several days. For the first day, I called multiple times but was unable to reach a real person. Finally, I got an operator and they sent me to Finance where of course no one answered and I left a detailed message. No response, so I continued this pattern over multiple days and had to go ahead and have the work done because I needed my car. I finally got a hold of the operator again and let loose that I wanted to talk to a real person who could help me...no more phone messages. He put me on hold and went to finance personally to find out what was happening. I kid you not, finance told them they did not return my multiple calls because they did not know what to do. SERIOUSLY...you do not have the decency to call a customer back and at least tell them, or better yet you find someone who can answer the question. They operator sent my call to parts. Where a wonderful lady was in shock that I was treated this way and went out of her way to help me and find my answer. I got the number to the warrenty company who then told me since I did not get it preauthorized that the repair would not be reimbursed. So I am OUT $700 because of UNPROFESSIONALISM. Update: The warrenty company did end up paying PART of the claim since it was my first time using the warrenty...but I am still out hundreds of dollars. More

August 2024. First, I drove in from Houston to pick up a Lincoln navigator they had available that I was told was in perfect shape 0 issues or damage. Told the sa First, I drove in from Houston to pick up a Lincoln navigator they had available that I was told was in perfect shape 0 issues or damage. Told the sales guy to make sure it came with 2 keys, which he insured me it would. we did all the paperwork online so I could drive in leave my old vehicle and drive out with the new one arrived on site apps 5pm took them over 2 hours to get everything ready that was already supposed to be ready then they finally had the car ready for me to see around 6:30-7pm at which point it started to rain loaded my son up told them I would call if any issues. Got to the gas station allot 45 minutes away as they didn't fill it up found the rear bumper, wheel and trim was damaged called the sales guy and he knew nothing about it he talked to someone else they knew about the damage but didn't want to disclose it as they didn't wanna lose the sale. February 2025 I've been calling for a couple weeks trying to get the information in the warranty company they use as the vehicle has a electrical issue and transmission issues and they charged me $6,000 for a warranty i CAN NOT USE!!! Also to make things better I still have not gotten the 2nd key for the vehicle or a call back so I now have a broken vehicle that I'm looking at $15,000 to repair because they don't like to give you copies of your paperwork or call you back. I would definitely avoid this place at all cost used car side clearly doesn't have it together. More

Do not have your vehicle serviced here. I bought a new truck and had power boards, bed cover and leveling kit installed. Was told a day that turned into 5 days with no updates unless I ca I bought a new truck and had power boards, bed cover and leveling kit installed. Was told a day that turned into 5 days with no updates unless I called about them. Talked to service manager Patrick and he said he would get to the bottom of it . After 30 minutes call my salesman that was off and home with sick kid and he got me information. Called Patrick back up and he hadn't even looked into it. Now truck is back in for a windshield replacement dropped off Thursday and said it would be ready by Saturday. Was called in Friday everything on track and good to go. Now Saturday before 9:00 am I get a phone call from Patrick that it will be Monday or Tuesday before it is ready. I am not sure what to think about the service department there and afraid what is going to happen if I have to e to take the truck in for any repairs or anything since the maintenance plan was bought through them. Stay far far away unless you want continuous issues and lies More

I would give half star if possible. Honestly, their business practice is to rip customer. If you don't pay attention at the time of signing paperwork's. They can put so many unnecessary Honestly, their business practice is to rip customer. If you don't pay attention at the time of signing paperwork's. They can put so many unnecessary charges. And once you signed you locked for the duration. Thank god i checked the pricing and found i was getting charged $4000.00 for some maintenance deal. Which they never discussed to me. So, even though i took the car after week i went to sign i found all these and decline the offer. So be careful guys. More

An c d e f I j k l m n o p q r More

I recently purchased a car and had the pleasure of working with Aidan as my salesman. From start to finish, he provided exceptional customer service, making the entire process smooth and stress-free. working with Aidan as my salesman. From start to finish, he provided exceptional customer service, making the entire process smooth and stress-free. He took the time to walk me through all the features of the car, ensuring I felt confident and informed before driving off the lot. His knowledge, professionalism, and friendly demeanor made this one of the best car-buying experiences I’ve had. If you’re looking for a hassle-free and enjoyable car purchase, I highly recommend asking for Aidan—he truly goes above and beyond! More

The utter lack of communication and disrespect I received from this dealership is actually disgusting. Every update I received regarding getting my car diagnosed, I had to seek out myself instead of being in from this dealership is actually disgusting. Every update I received regarding getting my car diagnosed, I had to seek out myself instead of being informed by my service representative. This is despite it taking not one, not two, but over two weeks to be diagnosed. To get any update at all, I had to call multiple times even to get connected to a service representative. Then when I received my diagnosis, I was given one option that “might” work and the insensitive question of “how attached I was to this vehicle?” After debating my only provided option outside of buying a new vehicle, although mine is just over 8 years old, I, again had to call back multiple times to connect with someone to discuss other options. Every service representative I spoke to gave me different options for different prices, making it very frustrating that not only could nobody give me a straight answer on A) what was wrong with the car and B) how it needed to be fixed, but not a single service consultant nor the service manager could provide valuable consult to me on what my next best steps were.  When I finally contacted my service consultant to discuss this, the conversation was ANYTHING but helpful. His demeanor was extremely patronizing, starting with the statement, “Do I need to speak to you or should I call your dad?” This conversation provided no further insight or opinion but he once again suggested I think about moving away from a service option toward investing in a new car. Throughout the call, every time I tried to speak to voice my frustrations on the lack of communication or sensitivity to the fact that I needed to make a hasty decision to stop paying hundreds of thousands of dollars for a rental car, the service consultant talked over me to the point that I had to ask him if I could finish speaking. Never in my life have I experienced such disrespect and sexist, condescending behavior. After this, I had no more contact with Covert Ford. All future communication was handled by my father, who does not own the vehicle but was the only one who could seem to get a straight answer. After he authorized the initial “possible” fix service for over $2400, they informed him that the car would go forward but not reverse. A few days later, they told him that they lost the key to my car. At this point, we decided to drive over 6 hours to retrieve the car from Covert Ford and tow it to another service provider across State Lines. When picking up the vehicle, I can say that nothing had changed. We were still met with an unprofessional tone and attitude that anyone should be disgusted to use when speaking to another human being.  Our service provider continued to be a patronizing xxxxx and insisted that our quoted price was incorrect and there would be an additional tax and "shop supplies" fee, despite our quote including labor, parts, tax, etc. After all that time and money spent, my car barely crawled forward when I got it back, essentially in the same sorry state as when I first brought it in. It's disheartening to see such little progress made despite the lengthy service period of over a month. I am overjoyed to be wiping my hands of the disgusting display of customer service and business at Covert Ford and moving to another servicer. You all should be ashamed of how you have conducted yourselves and how you have let your employees conduct themselves. My previous admiration of Ford is forever tarnished. Despite coming from a Ford Family, I can confidently say I will never purchase another Ford vehicle in my lifetime nor will I encourage anyone else to either. You've truly outdone yourselves in the art of being utterly useless and incompetent. More

Worst experience buying vehicle. Sitting at 120 days with no registration on 100+k truck. They are nothing but liars don't know up from down. Finance, sales and titling nothing xx. Sitting at 120 days with no registration on 100+k truck. They are nothing but liars don't know up from down. Finance, sales and titling nothing xx. More

We recently sold a car to Covert Ford Austin and our salesman was Ricardo Costa. Ricardo was excellent at offering us a very fair price for the car and handled all aspects of the sale professionally an salesman was Ricardo Costa. Ricardo was excellent at offering us a very fair price for the car and handled all aspects of the sale professionally and personably. All paperwork was thoroughly explained and provided. This was easily one of the best automobile transactions I have ever had. Thanks Ricardo. More

Not happy AT ALL with this dealership. . we live 2 hours away and made the drive because it seemed like a great deal, we were WAY wrong!! Picked our truck up on 6/22/2024. By 6/25/2024 it w . we live 2 hours away and made the drive because it seemed like a great deal, we were WAY wrong!! Picked our truck up on 6/22/2024. By 6/25/2024 it was obvious something was off. On 6/26/2024 I took it to the Chevy dealership in Floresville and was told something is wrong with the transmission. My husband spoke with the manager Corey at Covert and was told nothing was wrong when they sold it to us and we have a warranty, which is NOT the point! Basically being told that in a matter of 3 days the truck just so happened to develop an issue and that we pretty much just have to deal with it. Fast forward to today, I had to call 4 times and still didn’t get any kind of resolution other than the best they could do is give me a rental for a week or two while it’s at a different dealership getting a second opinion. So on top of not being able to enjoy this truck we were so excited to get, I have to constantly clock out during work to make these ridiculous phone calls not including the time I will have to spend away from work going to a different dealership!! We are extremely disappointed in how our situation is being handled and the lack of compassion & customer service is appalling!! You would think they would want to do more especially since they were informed on day 3 of the situation at hand. More