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Covert Ford of Austin
Austin, TX
541 Reviews
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541 Reviews of Covert Ford of Austin
October 30, 2013
The sale person we dealt with appeared very unaware of our needs. The sales person tried to sell us a truck that we did not want. He went as far as to submit the paperwork for the truck he wanted us to bu our needs. The sales person tried to sell us a truck that we did not want. He went as far as to submit the paperwork for the truck he wanted us to buy and not the one we wanted. When we finally got all the issues worked out, there was damage to the truck that we bought. the sales person did the correct documentation for the damage and promised that someone would set up an appointment to fix the damage to the brand new truck. Over 6 weeks, no sales person or service department personal called us for the damage. phone calls were made and 2 person visits. Each time she was blown off and treated as if she was not a person. Covert Ford workers have ruined the truck buying process and the fun of owning a new truck. I WOULD STRONGLY URGE THAT NO ONE BUY A VEHICLE FROM THESE PEOPLE. More
by taft
Employees Worked With
john
September 23, 2013
Eiji Evans: Eiji was the person I was referred to on a Eiji Evans: Eiji was the person I was referred to on a late Sunday telephone call inquiring about an internet sale. He arranged to have the vehicl Eiji Evans: Eiji was the person I was referred to on a late Sunday telephone call inquiring about an internet sale. He arranged to have the vehicle on-site when I arrived on Tuesday morning. He was extremely knowledgeable and thorough. During the negotiation he was my advocate and I was very satisfied with the sales agreement. I have purchased new vehicles for over 40 years and Eiji is the most qualified I have experienced. I have already recommended him to others. More
by bozelli
Employees Worked With
Eiji Evans
September 02, 2013
I gave our review with Eiji Evans at Covert 5 stars. He was such a pleasure to work with on the purchase of our new Expedition. We are thrilled with our new truck and am thankful for Eiji for providing out was such a pleasure to work with on the purchase of our new Expedition. We are thrilled with our new truck and am thankful for Eiji for providing outstanding customer service. He was so friendly and quick to reply to my emails/phone calls. I will definitely refer our friends and family to him! Thanks, Eiji for making it a wonderful experience! More
by dehner46
Employees Worked With
Eiji Evans
August 30, 2013
I traveled all the way from San Antonio to purchase my 2012 Mustang GT which I found listed through this website. It was pre-owned with 9,430 miles on the clock, and I must say I could not believe it was 2012 Mustang GT which I found listed through this website. It was pre-owned with 9,430 miles on the clock, and I must say I could not believe it was a used vehicle. Spotless is the only word I would use to describe the condition of the car, well perfect would be a good substitute also. Anyway, I love my bright red Mustang, and I will always make the drive up to Covert Ford for my Ford vehicle purchases! More
by redgt
Employees Worked With
Tim Elliott
August 10, 2013
I submitted an inquiry through Ford's website and heard back within an hour from Eiji Evans. The price he quoted me was so much lower than the MSRP that it made me wonder what the catch was. It could heard back within an hour from Eiji Evans. The price he quoted me was so much lower than the MSRP that it made me wonder what the catch was. It could help that I was getting one of the last 2013 models, but he gave me his best price straight off and there was no haggling or upselling later. I've brought it back to the dealership twice to fix a couple minor aesthetic issues and both times I felt like they weren't just doing the bare minimum, but making sure it looked like it should new. This was my first new car buying experience and it couldn't have been much easier. More
by coryST
Employees Worked With
Eiji Evans
August 01, 2013
Eiji was very helpful in helping me select the "just right for me" vehicle. I told him how much I wanted to pay for the vehicle and he went to work to see if there was a match. No awkward haggling out right for me" vehicle. I told him how much I wanted to pay for the vehicle and he went to work to see if there was a match. No awkward haggling outside of the one offer. He made it happen. All the time, he and some of the other staff (Jason Whited) were incredibly friendly. Truly, I felt as though they were helping me find the right vehicle, and NOT trying to sell me something. Great experience! More
by WaynePeriman
Employees Worked With
Eiji Evans
June 05, 2013
I should of never went back to the dealership... I wish there was a negative star option... Below is an email I sent to the person in charge of Covert Ford today. Kenny, I was in you dealership toda there was a negative star option... Below is an email I sent to the person in charge of Covert Ford today. Kenny, I was in you dealership today and thought I would shoot you an update. I should of stuck to what I said below, but thought the service section might have been different. 1) When I brought back the Escape for the recall it sat at the dealership for a couple of weeks. Understandable, would want to make sure the car was good before it left. When I picked up the Escape, they had lost my car and kept trying to give me someone else keys... Finally after an hour of them looking at my like I was crazy, the realized they had assigned the number they gave my car to another car. Then it took another hour for the car to be pulled up. 2) I brought my truck by because it had a nail in the tire. When I pulled up, I was informed that they could not patch my tire because I didn't buy the tires at Covert. I thought the whole reason of getting the tire package was to fix items like this. It was explained to me by Travis if I ever had this kind of thing happen while I have the vehicle this would be covered. Is it expected that there is only one set of tires for the life of the vehicle? 3) I came in today to get my tires rotated and oil changed. I was under the impression that this was also covered in the care package on the truck. I could have been wrong, and was willing to pay for it. When the service tech asked if I wanted him to pull my paperwork from sales, I told him not to and that working with Travis and purchasing the vehicles were less than enjoyable and did not want to get him involved. The service person comped my oil change, which is appreciated. But on the way out to pick up my truck....Travis took it upon himself to stand in the door way starring, smirking, shaking his head before he laughed and when back inside. Look, I know this is my fault, I should of stuck to my guns and not come back to the dealership in all these cases. I guess I am a glutton for punishment. But seriously, it seems that this is more of a playground than a sales oriented establishment. I am in sales and still fell for Travis's crap deal. I am not asking for comps, money or even an apology. I know I would want to know this and the bad PR is brings with it. I sent an email to Ford Motor Company as well. More
by pgauny
Employees Worked With
Travis, Bert Sheppard, Paul Roberge
May 29, 2013
The experience that I had at this dealership was fantastic. Although I already knew which car I wanted, Eiji was very quick and friendly in the sale of the car and made the buying experience extreme fantastic. Although I already knew which car I wanted, Eiji was very quick and friendly in the sale of the car and made the buying experience extremely pleasant. I am extremely pleased with my experience here and would reccomend others to buy from here. More
by sidartpradeep
Employees Worked With
Eiji Evans
May 08, 2013
I have never owned a Ford product. This was my first experience in purchasing a Ford truck at your dealership. Thanks for making my truck purchase a smooth process. experience in purchasing a Ford truck at your dealership. Thanks for making my truck purchase a smooth process. More
by Rossana Luna
Employees Worked With
Pablo Sulaica
April 26, 2013
I had an overall good experience with Eiji Evans. He is professional, personable and easy to work with. He even delivered the vehicle in person which was a nice touch. I would buy from him again. professional, personable and easy to work with. He even delivered the vehicle in person which was a nice touch. I would buy from him again. More
by wendyd19
Employees Worked With
Eiji Evans
