Covert Ford of Austin

While I understand that there is a supply shortage, I was mislead about the delivery details, as well as the features within the vehicle purchased. After the purchase process was almost 2 hours underway, I w mislead about the delivery details, as well as the features within the vehicle purchased. After the purchase process was almost 2 hours underway, I was notified that the purchase price was RAISED $5k ABOVE sticker price “because they could sell if to someone else for that and that is what Ford/Lincoln was doing right now.” I find that absolutely disgusting. After raising all of the concerns, I was told they would make good on the features in the car by allowing me to drive the vehicle I was sold and create a custom build out of a 2022 vehicle with the features I was told it had, and most importantly, that they would honor the sticker price originally posted. Of course, this was a bold lie and they haven’t returned any calls, texts or emails to follow up on this offer to “make things right.” This is the most disappointing car buying and business transaction I’ve ever been a part of. Buyer be very aware. More

Purchased truck already, but not even ready to be sold, and still isn't in the bay yet, but was told was going in as first priority, before we left. Calls weren't returned. Business transaction wasn't done and still isn't in the bay yet, but was told was going in as first priority, before we left. Calls weren't returned. Business transaction wasn't done in a very good manner! Could've done better!! I drove 2 hours to this place in hopes of excellent service and it was not. Nothing bout this place was upfront. More

If I could rate it less than one star I would. Made an appointment to get my daughter's oil changed, tired rotated and state inspection and overall inspection as she is driving the car across the country appointment to get my daughter's oil changed, tired rotated and state inspection and overall inspection as she is driving the car across the country for college. First, the service was awful. I had an appointment but it took hours for them to get to it. Then they kept forgetting me and I had to ask about it. I finally get the car back and the printed inspection back. According to them, it passed everything with flying colors. Since my trust was now so low with them, I took it to Lamb's Automotive to have it checked out, a second opinion. At Lamb's they found the water pump was leaking, the fuel injector was gunky and not set to drive 2000 miles to school and three belts were cracked and needed to be replaced. I trust lamb's - I had my car checked there for the drive too and it passed everything so they, unlike Covert, are not trying to pull one over on you. Several days after our Covert visit - with the clean bill of health - I got an email stating "during your visit, we recommended an important vehicle maintenance for your vehicle... brake linings require immediate replacement." Of course, they gave me a $20 coupon towards this "crucial" repair. First of all, no one talked to me about the car or any needed/suggested repairs, second, the print out they gave me showed the breaks as "good" and lastly, Lamb's did not find any repairs needed on the breaks. We bought the service package for three years. However, I will not use again. Do NOT take your car there. Do NOT trust anything they say. More

Prices are outrageously over priced with a minimum of $1000-3000 over MSRP, and they will try to cut your legs off with the ridiculous offer for your trade-in $1000-3000 over MSRP, and they will try to cut your legs off with the ridiculous offer for your trade-in More

I only rated a 1 because you have to give a rating. They don't rate a 1. Bought a truck there 5 years ago. Not a great experience. They send me stuff all the time to bring in my vehicle for service. C don't rate a 1. Bought a truck there 5 years ago. Not a great experience. They send me stuff all the time to bring in my vehicle for service. Called them to schedule recall service that Ford says takes less than half a day. They told me they won't take appointment for the recall service and it may take 4 days. I'll never go to anything with the name Covert on it again, and I'm not to high on buying another Ford product. We don't have this kind of BS with Lexus. We make an appointment, they do the work, and we get the car back the same day. More