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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.7
78 Reviews

78 Reviews of Covert Cadillac Bee Cave - Service Center

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November 12, 2024

Left waiting for 5 minutes in the lobby before anyone looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, More

by dwhicker
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt LeBlanc
Nov 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. After reviewing our service footage, it appears you were greeted promptly upon arrival, though we apologize if the wait felt longer to you. Our team was actively assisting other customers when you arrived, and we appreciate your patience. Matt, our Service Drive Manager, explained that your system's functionality was affected by the conclusion of your free trial, which may have caused some confusion. While he offered to contact OnStar on your behalf, we understand that you preferred not to pursue this option. Throughout your visit, Matt checked in with you multiple times to keep you updated and apologized for any inconvenience, though it seems we may have missed the mark on meeting your expectations. We strive to provide clear and accurate information, and we certainly have no reason to misrepresent details. Your experience matters to us, and we're here to assist further if you have additional concerns.

November 05, 2024

I thoroughly appreciated the attention to detail and service that Wade Higgenbotham provided us with our 2015 SRX. Wade has been my advisor for about 2 years or more and I trust his advice on what my se More

by RET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higgenbotham
Nov 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you, Reuben, for sharing such a thoughtful review! We’re delighted to hear about the exceptional service Wade Higgenbotham has provided for your 2015 SRX. At Covert Cadillac Bee Cave, our team is committed to offering knowledgeable and trustworthy guidance, and Wade truly exemplifies this. Your continued trust and commendation mean so much to us, and we’re thrilled to know Wade has earned a 10+ rating from you. Thank you again for your kind words and for choosing us for your Cadillac service needs. Best wishes, and we look forward to serving you for many years to come!

October 22, 2024

Nice relaxed atmosphere. Easy to communicate with team. Friendly.. I liked that they washed my car before I took it home. More

by JENIANNESELF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary King
Oct 22, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so happy to hear that you enjoyed the relaxed atmosphere and found our team at Covert Cadillac Bee Cave easy to communicate with. We always aim to provide a friendly and comfortable experience for our customers. It’s wonderful to know that the complimentary car wash added to your satisfaction. We look forward to serving you again in the future!

October 15, 2024

I always appreciate the availability for you guys to squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....th More

by CORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Leblanc
Oct 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words and for trusting us with your vehicle for the past 30 years! We’re thrilled to hear that our team at Covert Cadillac Bee Cave has consistently met your expectations, from accommodating last-minute appointments to providing great communication throughout the process. We’re especially glad that you appreciate our commitment to returning your vehicle in pristine condition. Your loyalty means the world to us, and we look forward to serving you for many more years to come!

October 11, 2024

Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Rojo
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Yoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

September 27, 2024

The support staff at Cadillac went the extra mile to help repair my Ford F150 More

by jsonBAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbothem
Sep 27, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback! We're glad to hear that the support staff at Covert Cadillac Bee Cave went the extra mile to assist you with your Ford F150. Our team is dedicated to providing exceptional service, no matter the make or model. If you need anything else in the future, don’t hesitate to reach out. We appreciate your trust in us!

September 23, 2024

Very thorough in their search to find the causes of the issues I had brought to their attention. The service department at this dealership is excellent. More

by RG100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Zach in the Service Dept.
Sep 24, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that you had a thorough experience with the service department at Covert Cadillac Bee Cave. Our team is dedicated to identifying and addressing any issues you bring to our attention, and it's great to know that their efforts made a positive impact on your experience. If you need any further assistance or have more concerns in the future, please don’t hesitate to reach out. We appreciate your trust in us!

September 22, 2024

Great service, not pushy, wanted to make sure my interests were taken care of. Honest More

by steven.poitras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Covert Cadillac Bee Cave responded

Steven, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. Providing honest, attentive service is our priority, and we’re glad you felt your interests were well taken care of. If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 22, 2024

I couldn't have asked for a better experience. Alex Davis was my salesman and he took care of us completely. Answered every question and saw to it we were made comfortable while waiting for our ca More

by JAMIEKAYHAWTHORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Souza
Sep 23, 2024 -

Covert Cadillac Bee Cave responded

Jamie, Thank you for your fantastic review! We’re delighted to hear that Alex Davis provided you with such exceptional service at Covert Cadillac Bee Cave. It’s great to know that you felt comfortable and well taken care of throughout the process. We truly appreciate your trust in us and look forward to helping you with your future car purchases! Enjoy your new vehicle!

September 20, 2024

The service department at covert Cadillac bee cave is the best service department I’ve had the pleasure of experiencing. They truly care about me, my safety, and my vehicle. I will be recommending the dealer More

by ZKING1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Depew
Sep 23, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our service department at Covert Cadillac Bee Cave. Your safety and satisfaction are our top priorities, and it means a lot to know that you felt cared for. We truly appreciate your recommendations and look forward to serving you and your friends in the future!

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