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79 Reviews of Covert Cadillac Bee Cave - Service Center
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Verified Customer
November 12, 2024
Left waiting for 5 minutes in the lobby before anyone looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, or fiat out lied to me that OnStar is *REQUIRED* for basic navigation, time keeping, and compass function. (Not to be confused with Map+... the BASIC Map is not properly functioning.) More
by dwhicker
Employees Worked With
Matt LeBlanc
November 05, 2024
I thoroughly appreciated the attention to detail and service that Wade Higgenbotham provided us with our 2015 SRX. Wade has been my advisor for about 2 years or more and I trust his advice on what my se service that Wade Higgenbotham provided us with our 2015 SRX. Wade has been my advisor for about 2 years or more and I trust his advice on what my service needs are!! I plan to continue to call upon him for all my Cadillac service needs in the future. I highly commend him, 10+ rating, to anyone in need of service at Covert Cadillac - Bee Caves. Best Wishes Wade and Thanks for your service, Reuben E. Taylor ret_tay@swbell.net 512-584-0421 More
by RET
Employees Worked With
Wade Higgenbotham
October 15, 2024
I always appreciate the availability for you guys to squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....th squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....thank you guys for 30 years of great service. More
by CORD1
Employees Worked With
Matt Leblanc
October 11, 2024
Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this dealer even in operation. After wasting almost 6 months of my life and weeks of contacting corporate they decided to honor the repurchase very clever they dragged their feet on my situation which led to the possibility of even reordering the Escalade I had waited 2-3 months to receive impossible to reorder since they can only take in 2025 and no longer 2024 orders had they approved my request since the first repair I would’ve been able to get it no problem. Covert Cadillac falls short being certified in anything rather cheat me from my hard earned money which by the way they are making me fight hard for. If Cadillac is even considerate district manager should reach out or even the owner More
by Santos
September 23, 2024
Very thorough in their search to find the causes of the issues I had brought to their attention. The service department at this dealership is excellent. issues I had brought to their attention. The service department at this dealership is excellent. More
by RG100
Employees Worked With
Matt and Zach in the Service Dept.
September 22, 2024
Great service, not pushy, wanted to make sure my interests were taken care of. Honest interests were taken care of. Honest More
by steven.poitras
September 22, 2024
I couldn't have asked for a better experience. Alex Davis was my salesman and he took care of us completely. Answered every question and saw to it we were made comfortable while waiting for our ca Alex Davis was my salesman and he took care of us completely. Answered every question and saw to it we were made comfortable while waiting for our car to be made ready for pick up. We wouldn't think of going anywhere else from now on to purchase a car.... More
by JAMIEKAYHAWTHORNE
