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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
194 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 194 reviews

August 21, 2024

Arron was great to deal with. No pressure. We bought an XT5. There was nothing on the lot that met our specifications, so he walked us through the ordering process. When we picked More

by TERRYAGILCHRIST1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron Deck
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Aug 21, 2024 -

Covert Cadillac Bee Cave responded

Terry, Thank you so much for sharing your experience! We’re delighted to hear that Arron provided you with a seamless and no-pressure experience at Covert Cadillac Bee Cave. It’s great to know that he guided you through the ordering process and ensured you were well-acquainted with your new XT5’s features. We’re also pleased you appreciated the comfort of our air-conditioned bay. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new Cadillac!

August 21, 2024

I drive from Georgetown to work with Arron “Coach” Deck. I liked that he wasn’t pushy. Didn’t keep trying to call me. Texted and sent pics and ideas. He found me exactly what I wanted!!! I don’t respond wel More

by Juleekru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron “Coach” Deck
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Aug 21, 2024 -

Covert Cadillac Bee Cave responded

Julee, Thank you so much for your wonderful review! We’re thrilled to hear that Arron “Coach” Deck provided you with a pleasant, no-pressure experience at Covert Cadillac Bee Cave. It’s great to know that his approach—through texts, pictures, and thoughtful communication—helped you find exactly what you wanted. We’re excited for you to receive your new XT4 and to handle the delivery and trade-in process smoothly. If you need anything else or have any questions, don’t hesitate to reach out. Enjoy your new Cadillac, and thanks again for your kind words!

August 21, 2024

Excellent service all around. Tom Gordon was great. Will return for more business. Daniel in finance was great as well More

by roger.leaton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom, Daniel
Report | Print
Aug 21, 2024 -

Covert Cadillac Bee Cave responded

Roger, Thank you so much for your positive feedback! We’re delighted to hear that you had an excellent experience with Tom Gordon and Daniel at Covert Cadillac Bee Cave. Providing great service is our top priority, and it's wonderful to know that both Tom and Daniel made a positive impression. We look forward to serving you again in the future. If you need anything else or have any questions, please don’t hesitate to reach out. Thanks again for your kind words!

August 19, 2024

All staff were very professional and easy to work with. Good overall experience. Thank you More

by rzegles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val, Chris
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your positive feedback! We’re delighted to hear that you had a good overall experience with our professional team at Covert Cadillac Bee Cave. We strive to make every interaction smooth and enjoyable, and it’s great to know that we met your expectations. If you need any further assistance or have questions in the future, don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave!

August 19, 2024

great customer service, your facility is awesome, time spent was worth the drive and I will definitely recommend your facility to my friends. Thank you. More

by denniskalec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel,Coach and Sandra
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Dennis, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that you found our facility to be top-notch. It's always our goal to make every visit worth the drive, and we're glad to know we succeeded. We truly appreciate your recommendation and look forward to welcoming you and your friends to Covert Cadillac Bee Cave in the future. If you need anything else, don’t hesitate to reach out. Thanks again!

August 18, 2024

Covert Cadillac Bee Cave was far superior to Covert Cadillac on 183. The employees from top to bottom were only concerned with helping customers. No pushy people. More

by patsyann16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentin Shvits
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Pat, Thank you for your feedback! We’re delighted to hear that your experience at Covert Cadillac Bee Cave was so positive and that our team provided the helpful and non-pushy service we strive for. It’s great to know that we made a significant difference compared to your previous experience elsewhere. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

August 18, 2024

Everyone is always so nice--great customer service. They offered to take me to the mall and pick me up. More

by AUSTINJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada and Mike
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Jennifer, Thank you for your kind words! We’re thrilled to hear that you experienced great customer service at Covert Cadillac Bee Cave and that our team went the extra mile by offering to take you to the mall and pick you up. Providing exceptional service and making our customers feel valued is our top priority. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 18, 2024

Excellent service and very attentive staff would recommend to any person needing a new car More

by kendalstewart1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coach
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Kendal, Thank you for the glowing review! We’re delighted to hear that you received excellent service and found our staff at Covert Cadillac Bee Cave to be attentive. Your recommendation means a lot to us, and we’re thrilled that you had a positive experience. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 18, 2024

All around great place! Alex Davis best sales rep! Super knowledgeable and provided great service! I highly recommend him More

by HEATHERA78745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Davis Edgar
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Heather, Thank you for the fantastic review! We’re thrilled to hear that you had such a positive experience at Covert Cadillac Bee Cave and that Alex Davis stood out with his knowledge and service. We’re proud to have him on our team and appreciate your high recommendation. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again for your kind words and for choosing Covert Cadillac Bee Cave!

August 17, 2024

Sale of the vehicle was good. However, my experience with the service department was disappointing. Low communication, and did not thoroughly address the major issue. More

by delvis_ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

DeepPocket869, I’m sorry to hear about your disappointing experience with our service department. It’s important to us that all aspects of your visit meet your expectations, and I apologize for any lack of communication and for not fully addressing the issue you encountered. To resolve this matter effectively, it would help to know who you are so we can properly address your concerns. Please contact Dan Depew, our Service Director, directly at 512-861-0603. He will be able to discuss your experience in detail and work towards a satisfactory resolution. Thank you for bringing this to our attention.

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