Countryside Nissan

Staff is very friendly and greeted me as soon as I walked in. Service was quick and love receiving the video walkthrough. in. Service was quick and love receiving the video walkthrough. More

Top notch service department. From the service manager to the advisor and technician, everything went great! From the service manager to the advisor and technician, everything went great! More

Terry and Tim were a hoot. Need more down to earth/sensible people like them more often. Makes the whole process run a little bit more smoother especially when you're purchasin Need more down to earth/sensible people like them more often. Makes the whole process run a little bit more smoother especially when you're purchasing a vehicle. It was nice that we didn't have to wait for a finance guy too! More

What a dream team! !! Terry was so helpful answering all my questions and concerns! Highly recommend!! !! Terry was so helpful answering all my questions and concerns! Highly recommend!! More

Vanessa was very help with addressing my concerns and met my needs. She was also able to have my car checked in and ready to go within a good timeframe. my needs. She was also able to have my car checked in and ready to go within a good timeframe. More

The employees were unprofessional and had poor communication skills. Nothing was explained, the vehicle was returned unroadworthy. The customer is treated with as little respect as possible. communication skills. Nothing was explained, the vehicle was returned unroadworthy. The customer is treated with as little respect as possible. More

My experience was terrific - and what I wanted to see happen. Christian and Sal were very helpful in the actual closing process. the entire team was extremely helpful in my 3 test drives. happen. Christian and Sal were very helpful in the actual closing process. the entire team was extremely helpful in my 3 test drives. More

I brought my 2015 Nissan Quest to Nissan Countryside for a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance insp a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance inspection, which explicitly includes checking fluid levels and hoses. The technician signed off on everything as safe for travel. Days later on a road trip to Tennessee, after driving about 700 miles and driving around the city, the engine lost power on an incline and the a/c stopped working again. I looked under the hood and found the coolant reservoir dry. I bought coolant, filled it on the roadside, and the vehicle held fluid for the drive back to Illinois. However, upon returning to the dealership for an inspection, I was shown how the coolant was actively dripping from a loose clamp. When I brought it in, the 29-year veteran mechanic—the same tech who did the heavy front-end work the week prior—inspected it and documented: "HEATER HOSE CLAMP NOT ON CORRECTLY" (RO# 873033). The mechanic brought me into the shop and gave me a thorough, professional explanation regarding a needed A/C compressor replacement, which I willingly authorized. However, the dealership insisted on charging me an extra $215 in labor to adjust the loose heater hose clamp. I respect the mechanic's thoroughness regarding the A/C system, I am disappointed by the lack of accountability on the clamp fee. Since this loose, corroded clamp was situated directly where the heavy suspension and A/C work was performed the week prior, it should have been caught and corrected during the paid fluid and hose inspection I already bought. Charging a customer $215 to fix a loose clamp that caused a major power loss immediately after a $2,700 service is bad business. I told Vanessa that I didn't think it was fair to bill for their own oversight, but she did not budge, just repeating what her tech said about it. I said their oversight could have caused major heat damage and obviously was needing a repair, but it also appeared to hold the new coolant I added before that 700 mile journey home. She said that was because I overfilled it and reiterated that the mechanic showed me the leak (that he somehow missed the first time) I paid $2500+ on my first visit, and another $1500+ on my second visit, and she acted like that was inconsequential when it came to the hose repair. I was stunned by this lack of service and it would be difficult for me to return to this dealership for any future maintenance or repairs. More

This is my 4th Nissan from this location. They are very informative, honest and helpful in the car purchasing. My salesman, Kuba Luc is AMAZING. The only issue I had was NOT with Countrys They are very informative, honest and helpful in the car purchasing. My salesman, Kuba Luc is AMAZING. The only issue I had was NOT with Countryside Nissan. It was with Nisssan. Advertising 0% Financing for 60 months was very misleading. ZERO % financing MEAN ZERO % meaning NO INTEREST will be charged to the amount you finance. With a FICO score of 845, and cash deposit of $ 20,000, I didn't think I would have to pay interest on my loan. That is something NISSAN should look into and advertise honestly. More