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Coulter Cadillac Buick GMC
Phoenix, AZ
2,187 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life.
We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away!
Coulter Cadillac-Buick-GMC. A name you can trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,187 reviews
October 29, 2024
Worse service department: Wed, Oct 23: dropped off XT4-2 X for same reason: tick, tick in dash...car is only a month old Told service adviser Hodder rode trip to souther AZ planned for the next day. No lo X for same reason: tick, tick in dash...car is only a month old Told service adviser Hodder rode trip to souther AZ planned for the next day. No loaner available so sent to Enterprise; rental was far below standard of an XT. Morning of 24th, called Hodder requesting authorization for rental upgrade; promised a call back, never got it. Cancelled a double birthday celebration because rental not suitable for over the road trip. Friday, October 25th Hodder again ignored VM requesting repair update status. Monday, Oct 28th: Text notification car is ready for pick up; not even courtesy of a phone call. At pick up questioned Hodder why he had not returned phone call or VM let alone not made a personal call advising car ready for pick up; he just ignored questions. Good customer service!! Sept 25th, day of sale; sales person, Juan Medidna, along with GM, Paul Glans expanding how important the customer is...ha, ha An email to GM Glans on Friday the 25th elicited a phone call from him on vacation in Jackson Hole WY. No apology for trip cancellation or not getting a rental upgrade. Just a request that in the future for better service to deal directly with him. Would think that a Cadillac dealership that has been in the Valley as long as Coulter customer service standards would be higher. That's the last Coulter Cadillac will see of us!!! More
by sundancewes41
October 26, 2024
This was absolutely the best car buying experience! Bill was terrific. He made the entire process easy and enjoyable, if you could even think that was possible in a dealership and car purchase. I w Bill was terrific. He made the entire process easy and enjoyable, if you could even think that was possible in a dealership and car purchase. I was on the phone for less than 10 minutes and had all my questions answered. Bill did not pressure me and simply let me know when he was available to help. I received all the information about the vehicle promptly to my email with all my options. The next day I was making the arrangements to get my new car. I am from out of state, and Bill thought of everything, from me being picked up at the airport to being ready to give me personal service when I arrived. He came out to greet me and had each step arranged. I was treated exceptionally. The manager came out to thank me afterwards. I love my new vehicle and am so grateful they made this process simple and seamless for me. Thank you! More
by Hannah
October 24, 2024
I purchased a vehicle from them as an out of state buyer. They made the process very smooth. The finance department was efficient and informative. Our salesperson Cody was the best! He was attentive and answ They made the process very smooth. The finance department was efficient and informative. Our salesperson Cody was the best! He was attentive and answered all of our questions quickly. As a remote buyer that really helped the process. More
by krionna
October 11, 2024
This dealership made our buying experience awesome. Bill was an excellent salesperson, he didn’t pressure us but gave us great information and was easy to work with. Love my deal and this dealership. W Bill was an excellent salesperson, he didn’t pressure us but gave us great information and was easy to work with. Love my deal and this dealership. We will definitely go back. More
by Hammer
October 10, 2024
I bought a vehicle here for the first time in 2022 and there's a reason I just got my next one from there today. Actually, many reasons. Every single person that I have worked with at the dealership is on there's a reason I just got my next one from there today. Actually, many reasons. Every single person that I have worked with at the dealership is on the ball. From sales to service to management, literally-it's everyone that made me want to come back. 5 stars isn't enough and I am not exaggerating, which is why I send all of my friends here. I appreciate everyone's hard work and dedication there to take care of customers, it's certainly a lost art these days. They make the buying process so incredibly easy. Thank you to everyone at Coulter. Sam Mendoza, Wes Pogue, Roberto Garcia, Paul Glans, Onan Tabardillo and anyone I missed (which I did and I apologize). More
by Newfan
October 09, 2024
The experience was seamless and Jesus Minas the salesperson was helpful and courteous. Answered all my questions and queries. salesperson was helpful and courteous. Answered all my questions and queries. More
by nikhilshetty007
Employees Worked With
October 05, 2024
Our Salas rep Jesus was a professional and knowledgeable person. He was easy to negotiate with and not hard in your face with his actions. person. He was easy to negotiate with and not hard in your face with his actions. More
by karensophia11
October 05, 2024
Overall I have a good experience purchasing my car. Jesus Minas was great, responsive and very professional. It was good to have him during the deal. Jesus Minas was great, responsive and very professional. It was good to have him during the deal. More
by eddytania
Employees Worked With
October 04, 2024
Jesus did an excellent job. Efficient and got the deal done. Outstanding customer service. Thanks Efficient and got the deal done. Outstanding customer service. Thanks More
by Pfrancis44
Employees Worked With
October 04, 2024
Jesús made purchase process smooth and simple. Definitely would recommend to go here for your next vehicle purchase. Would definitely come back and buy again from them. Onan From finance was very Definitely would recommend to go here for your next vehicle purchase. Would definitely come back and buy again from them. Onan From finance was very helpful and friendly. More
by jose.ramirez079
