Coulter Cadillac Buick GMC

I retired from the Car Business after 20yrs. I contacted Coulter asked for a Sale Mgr. Kyle Stevens handled my Sale via Phone, we purchased sight unseen. Kyle was very professional, respecful an I contacted Coulter asked for a Sale Mgr. Kyle Stevens handled my Sale via Phone, we purchased sight unseen. Kyle was very professional, respecful and courteous. After we agreed on terms he asked Andrew to reach out and set a time for delivery. Arriving we were greeted by Andrew and we spent over 2hrs going over our NEW to us Certified Pre-Owned 2022 XT6. Very knowledgeable, professiona and courtesy. We then were welcomed by "Will" in Finance he answered all our questions disclosed everything properly and I purchased a 72/72 GMP Ext Svc Contract. Ther entire experience could not have been any better, thank you so much. Yvette & Willie Lass More

Our third purchase at Coulter. Professional sales staff (Dureen Olson was great to work with/really knows her Buick/Cadillac products. Sam in the service department is great. Hi Professional sales staff (Dureen Olson was great to work with/really knows her Buick/Cadillac products. Sam in the service department is great. Highly recommend Coulter (dealership is over 100 years of age in Phoenix) More

Special shout out to Luis Aziles for helping me with my rental car return and being super kind and understanding of the situation. He was a life saver and very professional and kind! rental car return and being super kind and understanding of the situation. He was a life saver and very professional and kind! More

A bit of a scheduling mixup. Nick L stepped in and made it a great day. He brought me back for a complete tutorial the next day. Very helpful Nick L stepped in and made it a great day. He brought me back for a complete tutorial the next day. Very helpful More

We had an excellent experience purchasing our new Cadillac. Everyone were professional, friendly and made the process easy. We have shared our great experience with our friends and have highly recom Cadillac. Everyone were professional, friendly and made the process easy. We have shared our great experience with our friends and have highly recommended Coulter Cadillac. More

Was in and out. I got what I came for and left with a great deal. I got what I came for and left with a great deal. More

They were great at Coulter Cadillac! Our Salesman, Bill Durst, was fantastic! Will in Finance was great, too! We love our new car! Our Salesman, Bill Durst, was fantastic! Will in Finance was great, too! We love our new car! More

Had such a great experience purchasing my vehicle from Colter Cadillac. Linda Daub was very professional, kind and knowledgeable. She meet me on her day off and spent the afternoon with me. She listene Colter Cadillac. Linda Daub was very professional, kind and knowledgeable. She meet me on her day off and spent the afternoon with me. She listened to my needs and wants and went the extra mile for me and made sure I did not settle. From the minute I walked in until I signed my last paper the experience was the best vehicle purchase ever. Ali in Finance made me comfortable and answered all my question and concerns. Big Thank You to the entire Colter team. More

My Coulter Cadillac experience sales and back office. First and foremost the process of making the purchase was fine. The test drive was easy, my sales consultant was knowledgeable of the vehicle. First and foremost the process of making the purchase was fine. The test drive was easy, my sales consultant was knowledgeable of the vehicle. We pointed out a few cosmetic flaws he did get approval to have them address. How ever they only addressed part of the flaws. When delivery was made the vehicle was not up to what I expected for a luxury vehicle. We pointed out not all of the flaws had been addressed however the consultant didn’t even acknowledged them. After a poor Cadillac review I was contacted by the internet manager and GM. Via e mail with no follow up call from either. The sales person did reach out and we made arrangements to pick up the vehicle and make the proper touch ups. I was contacted by the GM after I talked with the sales consultant to verify we had a plan in place to make the vehicle correct. When the vehicle was returned it was clean and properly prepared for delivery. The paperwork was a whole other issue! We explained from the very beginning that we had every intention of titling the vehicle in another state. However the finance manager did not pay any heed to our request. He pushed the documentation through to be titled in Arizona. When we expressed from the beginning with our sales consultant and the finance manager we needed to title it in another state. After three weeks plus I followed up to see where the documents were only to find out the documents were going through the state of Arizona-for titling . Not what was expressed to the sales consultant and finance manager. I reached out to multiple people within the dealership leaving messages with only hearing crickets. I finally received a call from one individual and he was able to catch the documents before the title was confirmed by the state of Arizona. He was able to get me the proper documentations I needed to title in my home state. This process took me 3 days of countless calls and one email thats wasn’t answered. I feel lack of training is the major reason as well all of the staff needs a seminar on Listening and a better approach to training employees, on building relationships returning emails and phone calls in a timely manner. We did finely get everything worked out! My last thoughts, when you make a luxury vehicle purchase one should expect well trained professionals that are knowledgeable and responsive at all levels within the dealership. My experience was more like going down to Big Mo’s Auto-Rama not the Cadillac luxury and heritage experience I expected. I believe Your ACTIONS SPEAK LOUDER than any words spoken. Overall I would not do business with this Dealership again. More