Coulter Cadillac Buick GMC

I have been there for more than 10 times. Every time I go there they take care of me the right way. They are honest and well trained guys.Specially Mr Luis Aviles. He is the best. He is profe Every time I go there they take care of me the right way. They are honest and well trained guys.Specially Mr Luis Aviles. He is the best. He is professional and knows what he is doing. I have dodged pick up and been to other dealers to get my truck serviced, they never treated me like Coulter service department did. Plus Coulter GMC get your car or truck fast. They dont waste your time. I recommend this location to everyone who got GM car or truck. I appreciate you guys. More

Negotiations over the phone were straightforward, honest and fair. Customer Service During vehicle pick up was fantastic with no surprises, hidden fees, or high-pressure sales tactics for add-ons. and fair. Customer Service During vehicle pick up was fantastic with no surprises, hidden fees, or high-pressure sales tactics for add-ons. More

Product specialist Nicholas Lopez was amazing, very knowledgeable and polite we couldn't be happier with the service we received.We will recommend him highly. knowledgeable and polite we couldn't be happier with the service we received.We will recommend him highly. More

Excellent service and and very well explain, Luis Aviles is a very good and excellent service advisor. is a very good and excellent service advisor. More

I recently visited Coulter Cadillac for what should have been a simple oil change, and I won’t be returning after this disappointing experience. The service department’s lack of communication, professionali been a simple oil change, and I won’t be returning after this disappointing experience. The service department’s lack of communication, professionalism, and attention to detail made what should have been an easy process unnecessarily frustrating. At drop-off, I provided all the necessary details, including my maintenance contract. Basic tasks like verifying the contract and recording my truck’s mileage were mishandled, and despite having three hours to confirm payment through my service contract, the team failed to do so. When I arrived to pick up my truck, I was told the payment hadn’t been received, and I had to resolve the issue myself by contacting the service contract provider. Pricing was also an issue. I was charged more than the amount listed on the dealership’s website, and when I questioned the discrepancy, the service manager incorrectly claimed the charge included a tire rotation—something I hadn’t requested. His dismissive response and lack of accountability only added to my frustration. This experience left me questioning the integrity of the service performed and the dealership as a whole. From start to finish, it felt like the priority was upselling and deflecting responsibility, rather than providing honest and professional service. I’m sharing this experience to help others make informed decisions. Based on my visit, I cannot recommend Coulter Cadillac’s service department. More

Nick was kind, knowledgeable and prompt. He made the car buying process as easy as possible. He made the car buying process as easy as possible. More

I initially selected the car I was interested in on Coulter Cadillac's Tempe website. It turned out to be at the Phoenix location, so there was a little confusion initially. The day of my appointment w Coulter Cadillac's Tempe website. It turned out to be at the Phoenix location, so there was a little confusion initially. The day of my appointment was extremely busy at the dealership, so the sales manager, Kyle Stevens, handled everything regarding the sale from start to finish. He was fantastic in every respect. I picked up the new Lyriq 4 days later, and Linda Daub spent quite a bit of time with me getting me familiar with all of its functions. I have since had follow-up calls from both Kyle and Linda to check in with me to see how things were working out with the car, and if I had any questions or concerns. I was very happy with both of them, and would definitely recommend Coulter Cadillac to anyone. More

My experience at Coulter Cadillac started off horrible. We were working with Eric on a Cadillac XT6 that we drove over an hour on Saturday to see and found out 5 minutes before arriving that it had sold. We were working with Eric on a Cadillac XT6 that we drove over an hour on Saturday to see and found out 5 minutes before arriving that it had sold. We had discussed numbers and everything the day prior and told him we lived over an hour away. He didn’t even have the courtesy to call and tell us even though he knew we had a long drive and he said he would see us tomorrow. We only found out by calling him and telling him we were almost there. Instead of saying why not come look at other vehicles he just left us high and dry. We decided to stop in at the dealership anyways since we had drove all that way and luckily we had the pleasure of working with Dureen who turned our experience into a great one. She went above and beyond to ensure that we were pleased with the vehicle and made the process go very smooth. If it wasn’t for Dureen I don’t think we would have given our business to Coulter Cadillac after Eric’s horrible unacceptable customer service. People like Eric make buying a vehicle a stressful and unpleasant experience. I’ve never had such a great experience with buying a vehicle as I did while working with Dureen. She took the time to go over the car and how everything worked on it. She was very knowledgeable about everything and was very apologetic about our experience with Eric. If you’re looking to buy a vehicle I’d highly recommend working with Dureen More

Bo at Coulter Cadillac has serviced our GMCs for years and continues to provide the best service out there. He is always courteous, customer focused, and does a great job addressing any concerns about our and continues to provide the best service out there. He is always courteous, customer focused, and does a great job addressing any concerns about our vehicles. Thanks, Bo! More