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Cortese Ford Lincoln - Service Center
Rochester, NY
1,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,260 Reviews of Cortese Ford Lincoln - Service Center
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October 10, 2024
Service was done in a timely manor. I do wish the tire prices were a bit more competitive. I paid $100 more per tire. I do wish the tire prices were a bit more competitive. I paid $100 more per tire. More
by grant28
Verified CustomerEmployees Worked With
October 05, 2024
Cortese Service Department continues to be our go-to service shop if we have any issues. This time it was a leaky exhaust system on my truck. My new service tech, Zach Sypolt, did a great job as did the service shop if we have any issues. This time it was a leaky exhaust system on my truck. My new service tech, Zach Sypolt, did a great job as did the mechanics that worked on my truck. My only complaint is it took almost 5 weeks to get the parts needed but I was still able to use my truck so that didn't cause any problems. Thanks again Cortese for a good job well done. More
by gosman
Employees Worked With
Other Employees :
Zach Sypolt
October 01, 2024
Number 1 Ford franchise since 1951 when my Dad was manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! More
by dheelon1152
Employees Worked With
Other Employees :
Paul Ford mechanic
September 30, 2024
Came in with an overheating engine issue and coolant leak, they said they fixed the coolant leak but instead made it worse, and also didn’t fix the overheating issue so just a waste of time and money. I leak, they said they fixed the coolant leak but instead made it worse, and also didn’t fix the overheating issue so just a waste of time and money. I’m never coming back and wouldn’t recommend this place to anyone. More
by Conrad
Employees Worked With
N/A
September 28, 2024
Great service great communication great price great location easy drop off policy overall great service location easy drop off policy overall great service More
by DALASH16
September 28, 2024
Everyone was great. . Serena came right out and answered my questions.. She made the experience extremely easy and comfortable.. Seemed to me that everyone works together . Serena came right out and answered my questions.. She made the experience extremely easy and comfortable.. Seemed to me that everyone works together to get the job done right.. Thank you for the good job.. More
by schmoe2588
September 24, 2024
Awesome service and courteous staff who work hard to get your vehicle back on the road your vehicle back on the road More
by colleenmiller164
September 21, 2024
Cortese Lincoln installed 4 brand new tires on wife’s Corsair. Tires were around $1000 and $160 to mount and balance. After a week or so, 3 of the tires were losing air slowly. Take the vehicle back a Corsair. Tires were around $1000 and $160 to mount and balance. After a week or so, 3 of the tires were losing air slowly. Take the vehicle back and they want $500 to replace 3 valve stems. They want $40 per valve stem when I can buy OEM from a Ford dealership for $12. Charge a $200 diagnostic fee with the rest labor. Come to find out when they install new tires they don’t replace the valve stems. That’s a first for me. Every tire shop I’ve dealt with puts in new valve stems and charges around $20 per tire to mount and balance. They are double per tire and no valve stems. Hope they are not wondering why I won’t be back. I wonder how many end up back at the dealership and end up paying. Going to cost me $100 at a local shop to get them replaced. Let’s be honest, this type of thievery is why dealerships are frowned upon. Top of the line tires on a luxury vehicle and they skimp out on valve stems. If they would have done the right thing in the first place there would be no issue. There are people everyday getting taken advantage of by dealerships like this. I will be contacting Lincoln consierge so they are aware of this type of treatment. They should be ashamed at that price. More
by Steve
Employees Worked With
Nicole Woodworth
September 20, 2024
Great service by Darren and his team. They completed my car and I was on my way after ~ 2 hours. They completed my car and I was on my way after ~ 2 hours. More
by RVOGENITZ
Employees Worked With
