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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,278 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,278 Reviews of Copeland Subaru Hyannis

March 03, 2022

Service excellent and completed on time as promised. Was called with recommendations for additional work. More

by JKMILUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Mar 04, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 03, 2022

I believe I was charged for a new battery that should have been covered under a 5year,60000 mile extended policy I have on this car More

by dwm4750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 04, 2022 -

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

March 01, 2022

Best car buying experience I’ve had so far. The sales person, George Costa, was very pleasant to work with. No high-pressure sales pitch that seems to have been the norm when I’ve purchased car More

by Mario
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
Mar 01, 2022 -

Copeland Subaru Hyannis responded

Mario, Thank you so much for your wonderful review! We are thrilled that George had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

March 01, 2022

Max and Brittany were amazing. I will be a forever customer. Caring individuals with values. More

by RROGERS829
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittnay , Max Martin-Simmons
Mar 01, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that Max and Brittnay had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

March 01, 2022

George is accommodating, friendly, knowledgeable and overall a very nice guy. The dealership is clean and quiet. More

by MOLLY7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
Mar 01, 2022 -

Copeland Subaru Hyannis responded

Molly, Thank you for your very kind review. George and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

March 01, 2022

The experience was refreshingly straightforward and honest. What was promised was delivered, with professionalism and friendliness. I’ve already been recommending Copeland Subaru to others. More

by Nils
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons
Mar 01, 2022 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

February 28, 2022

I give Copeland Subaru 5 stars because buying a car was a very smooth process, and there was no pressure, from working with Patrick in Sales, Brittany in Finance and Bryan Scarpellini! I had to bring my car More

by Whiggins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Calle and Nate Peck, Bryan Scarpellini, Patrick Fortin
Feb 28, 2022 -

Copeland Subaru Hyannis responded

Thanks for the 5-star review and kind words! Great to see you again and glad everything went smoothly. I'm so proud of the team we've been able to assemble and glad they took good care of you. Look forward to seeing you again soon!!! Bryan

February 27, 2022

very good customer service. in and out on time and very quickly. for a dealership, the price was also reasonable. i went in to replace a tire. More

by ESAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Feb 28, 2022 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

February 26, 2022

Awesome experience I had to retire a car that had over 250000 miles Now on to my first 50000 Thank You More

by Rene_M_King
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Phillips, Patrick Fortin, Patrick Packenham
Feb 28, 2022 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Rene, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

February 25, 2022

I have been using this Subaru dealership for over 10 years now despite changes of ownership and until now have been pleased with the service. Yesterday I went for my 36K mile oil change and tire rotatio More

by JAMIEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Feb 28, 2022 -

Copeland Subaru Hyannis responded

Jamie, Thank you for your feedback. I'm sorry that there was some confusion on your tires. We recommended four tires because they were all at 5/32 of tread remaining. So, given it's an AWD vehicle the difference in tread depth between your 5/32 and a new tire is going to strain the differentials on your vehicle. In the owner's manual Subaru indicates the difference shouldn't be more than 2/32 or long-term damage to the AWD system may occur. I'm guessing that the service center that sold you the 1 tire, may not be up to speed on the Subaru AWD system. Hope this helps clear up any confusion, but if you have any questions or concerns, Patrick and myself are always here and happy to help so please don't hesitate to ask for either one of us. Bryan Scarpellini Managing Partner

Mar 01, 2022 -

JAMIEM responded

I understand the parameters for tires and for AWD vehicles. I was also told by multiple other dealers that my tires had more tread left in them than was reported to me at Copeland, and the one I ultimately bought from assured me the remaining tires had more than half their life still remaining, so as long as I bought the same replacement tire it was worthwhile to do just one. What frustrated me the most was that I was charged for the tire rotation only to then after the service be told they would all need to be replaced for an exorbitantly high price. That, followed by the discrepancies I then discovered in the tread depth of my tires, made me feel taken advantage of and has compromised the trust I previously had in this service department.

Mar 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for the additional information. I'll be happy to have you credited for the tire rotation and would love to measure the tire tread with you at some point together so we can see what the tread depth of the new tire is vs the other 3. Our only goal is to not have you encounter expensive repairs or inconvenient failures down the road and to allow you to make your own calculated decisions. Unlike most repair facilities our biggest challenge on any single day is how to get all of our work completed and not to find ways to upsell tires that have very little gross profit built into them, although I'm sure that people may think otherwise. Again, please feel free to see Pat or I anytime and we'll be happy to assist. In the meantime, I'll have Pat get a check sent out to you for the tire rotation. Have a great day! Bryan

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