Copeland Subaru Hyannis

We haven’t required much service so far but what we have had was good had was good More

Great and quick service. Very personal experience and was able to find similarities between us to have a better conversation. able to find similarities between us to have a better conversation. More

Copeland changed my mind about getting first class Subaru Service in Hyannis. Why? Because of their Staff. Friendly, Fast, Professional. I rate my experience with 5 stars Service in Hyannis. Why? Because of their Staff. Friendly, Fast, Professional. I rate my experience with 5 stars More

A dependable, courteous, honest, well organized staff. And a pleasant environment to bring a car in for a check-up and/or service. I would definitely recommend this dealership to any owner of a Subaru. And a pleasant environment to bring a car in for a check-up and/or service. I would definitely recommend this dealership to any owner of a Subaru. More

Anastasia and I had a great experience with the guys at Copeland Subaru Hyannis. Patrick and Chris were terrific to deal with. I really appreciated their efforts. Copeland Subaru Hyannis. Patrick and Chris were terrific to deal with. I really appreciated their efforts. More

I came to this dealership to buy a used car. I test drove a few, and found one I liked. Over the next few weeks, the salesman, George Costa, and I negotiated a price via email. When I went to buy the car, th a few, and found one I liked. Over the next few weeks, the salesman, George Costa, and I negotiated a price via email. When I went to buy the car, the sale price on my financing paperwork was $2100 over what we had discussed. In addition to the inflated price, my deposit was not accounted for anywhere. I almost didn’t notice because the experience was so hectic, and much more emphasis was put on the monthly payment rather than the exorbitant $495 documentation fee or the actual price of the car. George and his associates used a classic bait and switch tactic on me with hopes of overcharging me and pocketing the difference. When I noticed at the last second, the price was changed to what I had previously negotiated, and the dealership pretended as though it were a “mistake” or “miscommunication”. Easy enough to do pretend it was a mistake once you’ve been caught red handed. It’s the definition of a scam - they take advantage of your lack of knowledge about the process, distract you with too many variables, pressure you into buying extended warranties, and switch the numbers right under your nose. I wonder how many folks have been ripped off by this corrupt dealership. Managers Bryan Scarpellini and Justin Phillips were defensive and unhelpful. I have reported this dealership, and I hope that they are investigated for consumer fraud. I do not recommend doing business here. More

Very disappointing experience with Prime Subaru Hyannis. Poor communication and general incompetence. At most our repair should have been a few hundred dollars and have taken two days. Over one thousand dol Poor communication and general incompetence. At most our repair should have been a few hundred dollars and have taken two days. Over one thousand dollars and ten days later, we drove away with our car. We will never return to Prime Subaru. More

Great service, unlike at Premier Mazda Great service from Prime Subaru. They gave us a loaner and knocked 20% off the bill, even though we didn't buy our car there. After having a terrible Great service from Prime Subaru. They gave us a loaner and knocked 20% off the bill, even though we didn't buy our car there. After having a terrible experience with Premier Mazda (where we have bought a car and had it serviced for years - until today), it was great to deal with these professionals who care about customer service. More