Copeland Chevrolet Hyannis

Always friendly and work is done promptly. They didn't end up charging me the 179 to diagnose my truck.. the sensor cost 7 bucks!! They didn't have to do that but it was much appreciated. They didn't end up charging me the 179 to diagnose my truck.. the sensor cost 7 bucks!! They didn't have to do that but it was much appreciated. More

George was terrific. We were well taken care of and not pressured in any way. We definitely recommend the dealership to others. We were well taken care of and not pressured in any way. We definitely recommend the dealership to others. More

Lease pushy dealership I have ever been to. Nice group of people and not a painful experience Nice group of people and not a painful experience More

Friendly and thorough . Have the customer in mind to do a great job. They go beyond Have the customer in mind to do a great job. They go beyond More

Great dealership from sales to service people are very courteous and very knowledgeable you earned a loyal customer. courteous and very knowledgeable you earned a loyal customer. More

Friendly staff, competitive pricing, highly recommend! Took my vehicle in for service which was easy and quick and ended up buying a new car! Service and sales staff very helpful and knowledgeable. Took my vehicle in for service which was easy and quick and ended up buying a new car! Service and sales staff very helpful and knowledgeable. More

Absolutely awful. Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296 Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296.57. More than half of what I paid for it. (I bought it from them less than 2 years ago.) They said the only things that would have been covered under warranty was void because it was my fault. They claimed lack of maintenance/oil change (recommended oil change is at 6k miles, I have only put on 3.8k miles), and lack of use (I drive it several times a week, and it has never sat unused for more than 2 weeks). I took the car to an independent mechanic that my family trusts, and guess what, the only thing needing replacement was the solenoids. It came to $305. Copeland blatantly lied to my face about so many things. They told me my brake pads were down to 1/4. The trusted mechanic said the rear pads look nearly new and the front are at maybe 50%. They caused me a huge amount of distress from this. Weeks of uncertainty, thinking my car was scrap, that they had SOLD me a scrap car. I live on fixed income and have only that one car. Absolutely screw them. Not only will I never be going back (who cares about the remainder of the warranty if they are going to try weasling their way out of it), but I will be actively turning away/warning anyone I come into contact with that is looking for a car or car service. I'm strongly considering contacting the Better Business Bureau and may even look into legal action. I don't want to ever hear from them again unless it's to refund the $277 oil change and diagnostic they charged me that my mechanic said could have been done for $75. More