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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,140 Reviews
Call Dealership (508) 859-9668
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22 Ridgewood Ave

Hyannis, MA

02601

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1,140 Reviews of Copeland Chevrolet Hyannis

September 11, 2024

Sarah is awesome! She helped me with the problem with my car really really quick! More

by Vhansen198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
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Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

Thank you very much for your ongoing support and kind words! We will be sure to pass along your appreciation to Sarah and the service team. Bryan Scarpellini - Managing Partner

September 10, 2024

They scan my car and found out was thermostat. I was the highway and engine was overheating & antifreeze was leaking. I’m lucky I made it home. Who ever put the thermostat on wrong. I had to call More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
Report | Print
Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

John - Our apologies that your Acadia overheating after driving on the highway has continued. Thankfully you are still covered under warranty, however we would love the opportunity to review with your local GM dealer for a route cause. If you would care to share with us where the vehicle is located, please feel free to reach out directly so we can review in greater detail. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

September 10, 2024

Not good, not professional, not understanding of my situation & ridiculously overpriced to diagnose my truck. I was broke down and stranded for 3 days on the cape. My only other experience is with Herb More

by tkellz12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Scarpellini, Hephzibah Harris
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Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

tkellz12 - We are saddened to hear that you were left with this impression. This feedback is certainly not what our regular customers have come to expect from their service with us. I'd love the opportunity to verify and review your situation if you would be so kind as to send me your name or invoice number to my contact information below and I'll be happy to personally review. Looking forward to connecting and reviewing soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

September 08, 2024

Every thing went well. I could answer this questionaire better if your financial officer would return my call! More

by Timirwin297
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Sullivan , George Mignosa
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Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

Tim - Thank you for your support and feedback. When you're ready, Billy in finance has reached out a few times, please connect with me directly if you and he have any trouble re-connecting. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-737-4365

September 06, 2024

A very pleasant experience. There were no pressures and the entire staff were extremely friendly and helpful. I would not hesitate to do business there again More

by Rayb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Dacosta
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September 05, 2024

Had to go to another dealership to get it repaired. Was charged and exorbitant diagnostic fee More

by mcgrathfence
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know spoke with different person every time
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Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

Mr. McGrath - Our apologies for the delay in being able to secure the necessary AC Compressor for your GMC. I'm thankful that our Service Manager, Craig that you've been working with was able to secure one from our factory rep and have it sent to our sister store closer to your location. Please accept our apologies for not having been able to secure this more quickly for you. As always, feel free to reach out should you have any questions or concerns. Bryan Scarpellini - Managing Partner

September 05, 2024

Brought my truck in for a solution to a long running issue with the rear suspension. Truck was received, fixed, and returned in the time promised. Good communication from Tom More

by billnelsonjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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September 05, 2024

Very clean. Staff was very helpful, nick in sales delivered, and the finance department was great! More

by taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Butler, Nick Grille, Christopher Dacosta
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September 04, 2024

Sarah at Service Department ALWAYS provides a professional and efficient experience with a smile. Excellent follow-up when needed. She sets the tone with her team, too, and they are just as con More

by EddiefromHollis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Sales and Andrew Beard (Sales Manager) are 5-Star, too., Sarah Koumbouris
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September 04, 2024

My experience was quick and easy… She did a great job. Thank you for the help! More

by webbah37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kadijah
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