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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,146 Reviews
Call Dealership (508) 859-9668
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22 Ridgewood Ave

Hyannis, MA

02601

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1,146 Reviews of Copeland Chevrolet Hyannis

March 25, 2023

My last two repairs I had at Copeland Chevrolet was less money than expected , great service writers and great Repairs by mechanics More

by DBARSELOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
Mar 27, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

March 24, 2023

Dave was extremely helpful with the process of getting my first vehicle. Best purchase I’ve ever made! More

by Daryan Thompson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
Mar 27, 2023 -

Copeland Chevrolet Hyannis responded

Thank you, Daryan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

March 24, 2023

All the staff went out of their way to make my purchase outstanding. They were GREAT as usual More

by MUINE4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Beard, Sarah Koumbouris, Ben Whitney, Nick Grille
Report | Print
Mar 27, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

March 24, 2023

I’m concerned my oil change was not performed properly. Within 50 miles (same day) of driving the oil life displayed 85% vs 100% as it should. The previous GM dealers window sticker from the past oil cha More

by CLIFFBERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
Report | Print
Mar 24, 2023 -

Copeland Chevrolet Hyannis responded

Cliff, I'm so sorry that the technician didn't reset the maintenance reminder system and reminder sticker on the windshield. I'm happy to send someone out to the house and verify with you that all of the oil change items have been hit and to reset that for you. Feel free to reach out to me via my info below if that works for you and we will make arrangements to come out to you and get that taken care of. Again, our apologies for missing that on this visit. We appreciate you bringing it to our attention and look forward to connecting soon with some possible dates and times that work for you. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Mar 24, 2023 -

CLIFFBERNER responded

I'm concerned because the oil life monitor was about 30% when I brought it in for the oil change and noticed same day post service within 50 miles that it was at 85%. My understanding is that a reset would set it back to 100% - you can't reset it to a random higher number is how I understand the system to work. Hence, my concern is why it says 85% - was the correct oil used / why is vehicle thinking 85%. Sticker is a trivial point. If someone could contact me to discuss more / alleviate concerns that would be great. My contact info is in your files.

Mar 24, 2023 -

Copeland Chevrolet Hyannis responded

I will have Patrick call you this afternoon and coordinate sending someone out to you to verify the oil is new and full. The oil reminder system can't be reset to anything other than 100% so if it came in at 30% and now it's at 85% and the oil is full and clean, we'd be happy to put it back to 100% or leave it at 85%. We're happy to leave that up to you but we will at least verify that the oil is new and full. Patrick will call you at the phone number on file this afternoon to coordinate. Thanks.

Mar 24, 2023 -

CLIFFBERNER responded

Patrick just called - thank you for your attention and double checking.

March 23, 2023

My first new car purchase in 40 years was made a pleasure by the knowledge and professionalism of David Easa and the other members of the Copeland team. I love my new Bolt! More

by rebar4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
Mar 27, 2023 -

Copeland Chevrolet Hyannis responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Bryan Scarpellini Managing Partner

March 21, 2023

The Service Advisor was very personable and attended to all of my concerns. I'm very satisfied. More

by dkilgrow440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Mar 21, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 21, 2023

A two week buyout of my lease,turned into four weeks. Communication was very poor More

by NYY715
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Business office
Report | Print
Mar 24, 2023 -

Copeland Chevrolet Hyannis responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Bryan Scarpellini Managing Partner

March 21, 2023

Sarah and all the staff were incredible! We really appreciate you accommodating us and being thorough and honest. Thank you again. More

by KATIEMULLEN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Mar 21, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, Katie, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

March 19, 2023

Very nice dealership. Always well staffed with friendly people. The drive in service area is great. More

by jessejones508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Remedis, Sarah Koumbouris
Report | Print
Mar 20, 2023 -

Copeland Chevrolet Hyannis responded

Jesse, Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

March 15, 2023

Nick in sales and Bill the business manager made our car buying process fast, easy, and without all the pressure some other dealerships give! We got to take our new Tahoe home the same day. Would absolutely More

by erinb162
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill in the business office , Nick Grille
Report | Print
Mar 16, 2023 -

Copeland Chevrolet Hyannis responded

Erin, It's fantastic to hear that Nick and Bill provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

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