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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,146 Reviews

22 Ridgewood Ave

Hyannis, MA

02601

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1,146 Reviews of Copeland Chevrolet Hyannis

June 23, 2023

Our sales representative Nick was very knowledgeable and helpful. Would definitely recommend him. The sales manager was extremely rude and almost turn me away from this dealership. Car was in perfect condit More

by whitehouse
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Reardon, Nick Grille
Jun 24, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for this feedback and congratulations on your new vehicle! However, we're very sorry to hear that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? Bryan Scarpellini Managing Partner

June 23, 2023

People there are real and relatable. My guy ben worked with me to get a price i could afford and i got a beautiful truck in my driveway. More

by m.kitch2010
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Jun 24, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ben and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Bryan Scarpellini Managing Partner

June 22, 2023

It was a pleasant buying experience with both the sales and finance staff. They were friendly as well as professional More

by measa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Easa
Jun 24, 2023 -

Copeland Chevrolet Hyannis responded

Here at Copeland Chevrolet Hyannis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

June 19, 2023

They never returned my call re: oil dip stick reading: 3/4 full. After oil change. Disconcerning. Otherwise, fast service, congenial and pleasant waiting room. More

by gabes_freedom
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Jun 20, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Bryan Scarpellini Managing Partner

Jun 20, 2023 -

gabes_freedom responded

I HAD SEVERAL PEOPLE CHECK THE DIP STICK AFTER FIRST ANNUAL OIL CHANGE AND THEY AGREED IT LOOKED 3/4 FULL. I CALLED SERVICE TO CONFIRM THAT PERHAPS THIS WAS HOW THIS MODEL READ. OR WHATEVER, AND WAS INFORMED I WOULD GET A CALL BACK AFTER HIS/THE SERVICE DEPARTMENTS LUNCH. NO CALL SINCE ANNUAL MATENIENCE 5 DAYS AGO. WHY I CHECKED THE OIL WAS BECAUSE THE ENGINE SEEMED HOTTER THAN USUAL WHEN I ARRIVED HOME. AND WHEN I TURNED THE ENGINE OFF, IT MADE SOME UNUSUAL TICK NOISES, JUST WANTED SOME INFORMATION.

Jun 21, 2023 -

Copeland Chevrolet Hyannis responded

Normal level after an oil change should be halfway between the hashmarks.This is because oil expands as it heats.The amount of oil added for an oil change is metered to specifications for your engine.I hope this answers your question.

June 19, 2023

Right on the money. Our truck rides like we were sitting in our living room at home. Best dealership around Hyannis. More

by chathamthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Andrew Beard, David Easa, Greg Remedis, Kimberly Butler, Caitlin Eldredge, Sarah Koumbouris, Hephzibah Harris, Thomas McCarthy, Nick Grille
Jun 20, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

June 18, 2023

Dependable , they got it fixed right the very first time and called to assure me too More

by Alarm1kh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris, Thomas McCarthy
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

June 18, 2023

Great, efficient and courteous. Whole process was pretty streamline a few hiccups but we're addressed professionally and timely. More

by MP8842
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy, Thomas McCarthy
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

June 17, 2023

Happy with every body I dealt with Customer service was great I would recommend you More

by BRICKHAMMER1
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

June 17, 2023

Nice people and they got everything done fast and they did what they said they were going to do. More

by daviddovell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Tomkinson
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, David, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

June 16, 2023

Seamless, efficient The salesman and the business team were well prepared. Take in process was an easy one. Whole experience was good. More

by wjkempjr
Recommend Dealer
Yes
Employees Worked With
Location
Jun 16, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for your feedback on your recent visit to Copeland Chevrolet Hyannis. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

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