Copeland Chevrolet Hyannis

I dropped off a new car, that left the lot with a side sensor warning, on Thursday and was told at the end of the day it was not fixed and no loaner car was available. I left the car at the dealership an sensor warning, on Thursday and was told at the end of the day it was not fixed and no loaner car was available. I left the car at the dealership and heard nothing on Friday. Saturday I called and someone took a message and said someone would call me back. No one did. On Monday at 4:00 PM I was informed that the car was not fixed. On Tuesday I went to the dealership around 4:00 PM not knowing if the car was fixed and was informed that they were just finishing the repair. In summary, a new car left the lot with a defect and it took four working days to get fixed and the communication about the status of the vehicle was horrible. I felt this vehicle had no priority in your organization and was a secondary consideration for a repair. Needless to say I was quite disappointed and I question my ongoing usage of your repair services. I wrote a similar note to another survey for the dealership and wondered if I would ever hear from someone about my comments. Same is true with this survey and if I will ever hear from someone on a follow-up, at least to acknowledge that you have seen my comments. More

We always have a positive experience there, whether for personal business or business business. The team really went above and beyond for a tricky delivery. Thank you! personal business or business business. The team really went above and beyond for a tricky delivery. Thank you! More

I have bought 10 Trucks from DAVID EASA AND COPELAND CHEVROLET and I would rate them both higher than a 10 if I could!! CHEVROLET and I would rate them both higher than a 10 if I could!! More

I am completely satisfied with sales team they all were very professional and helpful with new purchase very professional and helpful with new purchase More

Competent, friendly, clean & relaxed setting, wonderful inventory to assist decision making, & extremely easy to conduct business!!! inventory to assist decision making, & extremely easy to conduct business!!! More

Hephzibah was very pleasant to deal with. She was knowledgeable, caring and a wonderful person to deal with. She explained the problems with my vehicle and what was needed to repair it. Hephz She was knowledgeable, caring and a wonderful person to deal with. She explained the problems with my vehicle and what was needed to repair it. Hephzibah is an asset to Copeland Chevrolet and I look forward to returning. More

The staff were very attentive and everyone made the process so easy and completely stress free. It was truly a pleasure doing business with Copeland Chevrolet. process so easy and completely stress free. It was truly a pleasure doing business with Copeland Chevrolet. More

Very professional Very professional, pleasant , cordial, and competent!!! If we continue requesting more words of satisfaction could result in a downgrade of numerical rating?? and competent!!! If we continue requesting more words of satisfaction could result in a downgrade of numerical rating?? More

Great attentive sales and service Very personable and professional team spirit Will be back there professional team spirit Will be back there More

My experience was an Efficient, clean, friendly, accessible and organized service. Everything reset on vehicle as it should be. accessible and organized service. Everything reset on vehicle as it should be. More