Commonwealth Volkswagen

Everyone I spoke with at Commonwealth Volkswagen was very friendly and extremely helpful. Each employee discussed features of the car in great detail and did a fantastic job answering all of my questions. I friendly and extremely helpful. Each employee discussed features of the car in great detail and did a fantastic job answering all of my questions. I particularly appreciated the employees’ dedication in seeing that my questions were answered as thoroughly as possible. Unlike my experience with salespeople at other dealerships, I never felt pressured to buy on the spot. At Commonwealth, the employees presented me with a large amount of information about the vehicle in order for me to make an educated decision. I also appreciated the salesperson’s patience and willingness to discuss financing options. Overall, I enjoyed my experience at Commonwealth Volkswagen and would recommend the dealership to anyone interested in buying a new car. More

Just bought a 2010 VW Tiguan at Commonwealth Motors in Lawrence-Class Act Operation! My Rep Nick Tziolis went out of his way to get me the vehicle I wanted. I felt I paid a fair price after visiting sev Lawrence-Class Act Operation! My Rep Nick Tziolis went out of his way to get me the vehicle I wanted. I felt I paid a fair price after visiting several other dealerships. Spent some time in and around the various showrooms -very professional, and while in the customer service lounge area I watched a movie on their flat screen tv-cool! Overheard customers talking about how convenient their "taxi" service was for folks who had to get to work while their cars were being serviced. Just received a "Happy Birthday" voicemail from the dealership-nice touch. More

Nick and his sales manager, Dennis Millman, went well beyond the call to help me in my effort to obtain a Golf Diesel TDI. I am the President of an environmental organization,am extremely disturbed by t beyond the call to help me in my effort to obtain a Golf Diesel TDI. I am the President of an environmental organization,am extremely disturbed by the oil disaster in the Gulf. Nick personally drove 60 or more miles to help obtain the license plate for the new car. Dennis put together a competitive offer to help me out of a prior lease. I will return to these two when I or members of my family are looking for a safe and green automobile. I will also recommend Nick to anyone looking for an honest and friendly salesperson. Thank you, Commonwealth! More

These guys are sleezy. I anticipate being in the new These guys are sleezy. I anticipate being in the new car market in about a year and will be buying a VW, but over the weekend heard a radio spot ad These guys are sleezy. I anticipate being in the new car market in about a year and will be buying a VW, but over the weekend heard a radio spot advertising new TDI's in the mid $16s! I called to confirm, was told that they're only available at that price if they’re on the lot, so I asked the salesman to check. He told me that he had a TDI Golf for $16599 and a GTI that he could get me in for under $17000. A couple days later I called to confirm that those cars were available at those prices, and Dennis the sales manager confirmed that they were. I’ll skip the details, but basically I went to the dealership with cash in hand, but was told that those cars are only available at prices mentioned if I lease for some $510 per month with a couple thousand down. Dennis apologized for the “mis-understanding”, ie, his lying to me on the phone, but still had the audacity to push a pre-owned car more “in my price range” even as I was calling him out on his lies. This s about the slipperiest dealer I’ve ever dealt with, and at the moment I wouldn’t take a car from them if they gave it to me. More

Jim Stratz and others at Commonwealth made buying a new Volkswagen a very easy and pleasant, pressure-free experience. They either had the answers or very quickly obtained the answers to all of my questio Volkswagen a very easy and pleasant, pressure-free experience. They either had the answers or very quickly obtained the answers to all of my questions. In addition, they took care of all the paperwork, I didn't have to do anything except sign my name, give them a check, and notify my insurance company. They took care of trips to the Registry of Motor Vehicles and my insurance agent, and payment of the sales tax. Even the price, while not the lowest I perhaps could have negotiated, seemed to be a good fair deal. So far in my life, I have purchased at least 13 new automobiles (11 of them Volkswagens), and this experience was the best, by a wide margin. I have been bringing both of my Volkswagens to their shop for regular service, and a couple of major repairs, ever since they obtained the Volkswagen franchise several years ago. I have always been treated very well, and the quality of their service work has been top-notch. I highly recommend the Commonwealth Volkswagen dealership. More

I have given these ratings because Commonwealth Volkswagen gave my family a great experience car shopping. They gave good descriptions of all of the models and their features so we had a lot of cho Volkswagen gave my family a great experience car shopping. They gave good descriptions of all of the models and their features so we had a lot of choices. Purchasing the Jetta, we got an unbeleivable deal and we are completely satisfied with the car. More

I walked into this dealership after having a negative experience with another one. I was 7 months pregnant, losing my patience and running out of time to get my vehicle. I called the dealership at 5:45 experience with another one. I was 7 months pregnant, losing my patience and running out of time to get my vehicle. I called the dealership at 5:45, explained my situation, and Daniel (the manager) made an appointment to meet with me right away. I had bought my car by 7:15pm. It was one of the least painful car buying experiences I've ever had, and it was evident that they were going out of their way to respect my time and my budget. Excellent customer service. More

The salesman and other staff were very courteous and accommodating. They responded to my voice mails in a timely manner. They were able to match the price of a vehicle I had seen at another dealership t accommodating. They responded to my voice mails in a timely manner. They were able to match the price of a vehicle I had seen at another dealership that was lower than their sticker price. They had to search for the vehicle I wanted and found one. More