
Commonwealth Volkswagen
Lawrence, MA
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452 Reviews of Commonwealth Volkswagen
Best Dealership to be at. First day I went there I was greeted by numerous VW personals and was offered coffee/water and cookies. Then sat down and explained what I was looking for as far as the type of c greeted by numerous VW personals and was offered coffee/water and cookies. Then sat down and explained what I was looking for as far as the type of car and price. I was then explained all of the options of the car as far as payment options for lease and buy. I worked with Dennis Millman and Jim Stretch and they helped me get the price and the type of car I was looking for. I have never been treated as nicely before at any other dealer. Most dealers put so much pressure of the buyer that it makes you feel uncomfortable and not want to buy anything but this wasn’t the case at Commonwealth VW. Dennis and Jim treated me with care and patient as I understood the purchasing and leasing process of a new car. Commonwealth Volkswagen went over and beyond to make sure I got exactly what I went there for. They processed the paper work quickly and before I knew it I was on my way home with my new 2010 CC. Thank you More
I have had good luck with Commonwealth Motors. I like that they check to make sure that there are no recalls on the vehicle and they give me options. If they give you shuttle rides and rentals if you nee that they check to make sure that there are no recalls on the vehicle and they give me options. If they give you shuttle rides and rentals if you need them. They always fix it right the first time. More
We visited a lot of dealerships as I was looking at three different models. Once I decided exactly what I wanted - VW EOS Lux, I then went to 3 or 4 VW dealerships. Everyone at Commonwealth was great and J different models. Once I decided exactly what I wanted - VW EOS Lux, I then went to 3 or 4 VW dealerships. Everyone at Commonwealth was great and Jim was awesome. (I had been ready to purchase a car two days before at another local dealership but the salesman there was so obnoxious I took my checkbook (and my husband) and walked out). No pressure from Jim or anyone else at Commonwealth, everyone was very nice; it appeared that everyone there liked working there too which says a lot. They did not have the car I wanted on the lot but said it was not a big deal, they could certainly find me one....and did, within just a few minutes. I think I am going to be very happy dealing with them. More
I went to Commonwealth Motors specifically because they had multiple types of car brands. I went to look not sure on buying or brand yet. Keith was friendly, able to relate well, patient, and versed in all had multiple types of car brands. I went to look not sure on buying or brand yet. Keith was friendly, able to relate well, patient, and versed in all brands and models on the lot. I initially went to the Kia dealership where he was stationed that day. When I didn't find what I was looking for he brought me over to Volkswagen in the pouring rain and hail he was a trooper. I was going to buy a used car, he actually found me a car that was brand new and a great deal. I didn't intend to but I bought on the spot. I love my Jetta and we got a great rate and within the monthly payment I had set before I walked onto the lot. Keith kept his word all the way. I feel good about my decision. More
I called in for a service appointment and was given the option of that afternoon. I drove right into the shop (very cool:) and was greeted immediately by Marc and Jim at the service desk. I brought my Pass option of that afternoon. I drove right into the shop (very cool:) and was greeted immediately by Marc and Jim at the service desk. I brought my Passat in for a 60,000 mile service and was told it would be about 2 hours. After about an hour, Jim came out and told me that my rear brakes were getting very low and recommended changing them. I suspected that they needed to be since I had never changed them, but had to pick up my son from school and couldn't wait another 2 hours. They offered to rent me a car (at no cost to me!!) and assured me I could come back the next day and pick up my car. I returned the next day to a completed and cleaned car. There are VW dealers closer to my house in NH, but Commonwealth has won my business! More
Derek Duffy and Lamar McGlathlin were great to work with and really helpful. Made everything easy. We are return customers to Commonwealth...bought 3 cars at the dealership now: Chevy, VW, and Honda. It' and really helpful. Made everything easy. We are return customers to Commonwealth...bought 3 cars at the dealership now: Chevy, VW, and Honda. It's annoying I have to type more than 250 words to submit this review. More
I would have to say my experience at this dealership was outstanding. I was looking into leasing a new Jetta. My lease was due and I was really interested in the TDI model, obviously for its great gas milea outstanding. I was looking into leasing a new Jetta. My lease was due and I was really interested in the TDI model, obviously for its great gas mileage. I worked with Dennis and David, they were both very nice and extremely informative. David was very laid back and never made me feel uncomfortable. He took the time to answer my questions and knew a lot about the car. They had a huge selection and I was able to find the exact car I wanted. Dennis the Manager was very easy-going and gave me what I consider to be a very fair deal. I was able to get a better payment than my last lease! BTW: Their service department is a HUGE upgrade from what the old Amesbury store offered. All in all I feel that I was treated fairly and got a great deal. No nonsence and a professional atmosphere. More
By far the best dealership in the state. My friend bought a new gti turbo last month at Atamian and swears it was the absolute worst experience she has ever had. She wanted to have a sunroof put in an bought a new gti turbo last month at Atamian and swears it was the absolute worst experience she has ever had. She wanted to have a sunroof put in and decided to go through commonwealth. She raved so much about ever aspect of the dealership and said I should go since I have been looking at the new CC. Well I inquired online Wed night and Thursday morning Jim Volpe called me with all of the information I requested. He was incredibly knowledgable and set up an appointment for me test drive. When I arrived Jim was ready and walked me through the different models. He was very patient and let me test drive 2 models. The dealership was about to close so I said I would return the following evening, but Jim told me not to worry and that he would stay with me as long as I would like. Its so rare to see such exceptional customer service that I chose to buy the vehicle on the spot. I signed the paperwork the next day and had my car in time for the weekend!! I had a great experience and would reccommend Commonwealth to anyone. My friend couldnt believe what a deal I got. What happened next I couldn't believe. Monday, after a weekend of enjoying my new car, I got home to a box of delicious gourmet cookies as a thank you from Commonwealth for purchasing a car. It was so nice! They really appreciated my business. A week later I received a note from Commonwealth that a donation had been made in my name to Dana Farber!!! My friend thought I was making it up, until I showed her. No one has that kind of follow up and sincere gratitude for business anymore. I was overwhelmed at what a great dealership Commonwealth was. Check it out for yourself!!!! More
I purchased a new 2009 VW Jetta from Commonwealth in Oct 2008. At 5,200 miles I took the car in for an oil change. After the service was complete, the dealer offered to wash the car for me at no charge. I a 2008. At 5,200 miles I took the car in for an oil change. After the service was complete, the dealer offered to wash the car for me at no charge. I agreed. Two days later while fueling my vehicle I noticed moderate to server scratches on the front bumper, hood, right front fender, roof, both right doors, right rear fender, trunk and rear bumper. I promptly took the car back to the dealer to show them the damage that was caused by their car wash. The service manager informed me that they had a 'touchless' car wash and there was no way this damage could have happened in their facility. But he offered to fix the scratches at no cost to me. Being somewhat suspicious as to why he was offering to fix damages that Commonwealth motors did not cause, I began to snoop around. I went to the back of one of the buildings and found two non-english speaking men washing cars with brooms!! I confronted the General Manager, Brian Hess, with this information and photos, to which he denied any knowledge of this activity. Two days later I brought the car back to Commonwealth so they could attempt to buff out the scratches from the 'touchless' car wash. When I picked up the car that evening, not only were the scratches not gone, but the car was now covered with swirl marks from the buffer! I again confronted the GM Brian Hess with this latest development. This time he was quite rude basically stating they did the best they could, but he would paint the car if necessary. I told him that I did not want to paint a car with only 5k miles on it as it would lower the re-sale value and I did not trust the competency of his dealership. More
I took my car in for warrantee service, since the dealership is close by. The service was fine, but I made the mistake of contacting them by email. I've received no less than 6 email solicitati dealership is close by. The service was fine, but I made the mistake of contacting them by email. I've received no less than 6 email solicitations to sell me a car and 1 phone call. One email from them was comical - there were blanks in the form letter for the type of vehicle and proposed price. I simply took the car to them for service, I never set foot in the sales room. I even went so far as to email the owner/manager and tell them their sales department was inept. I got no response from the owner manager plus additional email about buying from them after complaining. I ended up putting a block on their domain name and dumping any further communication straight to the trash. Avoid giving these people any contact info which could be reused. More