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Commonwealth Volkswagen

Lawrence, MA

4.6
453 Reviews

1 Commonwealth Drive

Lawrence, MA

01841

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453 Reviews of Commonwealth Volkswagen

January 10, 2013

This was the first dealer I visited who listened to me and provided me with a solution to my particular needs. I drove multiple cars. I received a tremendous amount of unbiased information about various v More

by Bobmid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Crotty, Ron Rondeau
Jan 10, 2013 -

Commonwealth Volkswagen responded

Thank you for writing about your visit with us and congratulations on your new car, Bob! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by helping you with your decision and working hard to get you the best price possible. We work very hard to deliver knowledgeable and pressure-free service and it is great to hear that our team provided you with just that. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Thank you for your recommendations. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

January 10, 2013

I had Jeff Mercedes as a salesman . He was very helpful in picking out the right car I needed also he was very friendly , knowable and a pleasure to do buisness. I would recommand any one I know to come in More

by curt472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Millman
Jan 10, 2013 -

Commonwealth Volkswagen responded

Curt, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Jeff was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Also, be sure to take advantage of our exclusive coupons by following us on Twitter and Facebook. Congratulations on your new vehicle! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

January 04, 2013

They are very friendly, not over bearing like most salespeople. They are willing to work with you and accommodate your needs. Great experience. This is the second time I have leased from them and wou More

by Nguidoboni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Palmieri
Jan 04, 2013 -

Commonwealth Volkswagen responded

It was a pleasure to read about your second experience with Commonwealth Motors, congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our team was able to provide you with such a memorable and outstanding experience each time. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

December 18, 2012

They were friendly and informative. The atmosphere was pleasant. I did not feel pressured. I was given options from which to make an informative decision. More

by linda01810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Palmieri
Dec 18, 2012 -

Commonwealth Volkswagen responded

Linda, it was a pleasure to read about your experience with Commonwealth Volkswagen. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Josh along with the rest of our team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust; we look very forward to seeing you again in the future! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

December 18, 2012

The people at this dealer are very friendly and helpful. They treat their customers with respect and are very open to question making their customers feel comfortable. More

by sandross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mercer
Dec 19, 2012 -

Commonwealth Volkswagen responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We pride ourselves in making each and every customer feel comfortable and respected and never want them to feel unsure about their purchase. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

December 09, 2012

From start to finish the experience was very pleasant and professional. Bought a beautiful new jetta tdi and love the car. Andrew was a great sales associate and helped us into the exact car we wanted. More

by mzlpvw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew/Sales rep for VW/Ron Rondeu/Finance
Dec 10, 2012 -

Commonwealth Volkswagen responded

Congratulations on your new Jetta and thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

December 02, 2012

I got a good deal in a no-pressure sales environment. The finance director, Ron, was very thorough and clear. They took care of me. More

by bcal92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mercer-Medieros
Dec 03, 2012 -

Commonwealth Volkswagen responded

Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service left you with an outstanding experience. I hope you are continuing to enjoy your purchase from Commonwealth Volkswagen. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Best Regards, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

November 26, 2012

Leased a new Passat with Andrew and had positive buying experience. Was helpful, listened and took the time to understand what I was looking for - wasn't pushy. Will definitely go back to him for future c More

by CFO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mercer-Medeiros
Nov 27, 2012 -

Commonwealth Volkswagen responded

Congratulations on your new Volkswagen Passat! Thank you for taking the time to write this review and giving us such a great star rating. Here at Commonwealth Motors we strive to provide each customer with personalized, hassle-free service and it so good to hear that you left feeling confident that you came to the right place. Andrew is a valued asset to our team and I will be sure to pass on the compliments to him. Happy driving in your new car and we look forward to working with you again in the future. Also, be sure to follow us on Twitter and like us on Facebook before your next visit for access to exclusive specials. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

November 24, 2012

they tried to lease me a car for $419. monthly but on the VW.com was for 319.00. I stay with Andrew becuse he talked to the manager and made the business happen. you can not make customer sign to notes one More

by leonel25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew J Mercer-Medetros
Nov 26, 2012 -

Commonwealth Volkswagen responded

Thank you very much for sharing your feedback with us. Customer satisfaction is our primary focus and we will be more than happy to help you with any automotive needs you may have going forward. Please feel free to reach out to us directly any time that we can assist you further. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

November 19, 2012

Andrew Medeiras made my experience of buying a car as easy as can be. He didn't stress me out at all, or try to "force" a car on me I did not want. He gave me the time I needed to make my decision and re More

by bennettaeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mercer Medeiras
Nov 20, 2012 -

Commonwealth Volkswagen responded

Thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your recommendation. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it s good to hear that Andrew was able to show you what Commonwealth Volkswagen is all about. Please don t hesitate to call or stop by if there is anything else we can assist you with. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

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