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Commonwealth Honda

Lawrence, MA

4.8
1,847 Reviews

6 Commonwealth Dr

Lawrence, MA

01841

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1,847 Reviews of Commonwealth Honda

January 10, 2014

Had some warranty work plus additional work for my Odyssey that needed to be completed. I was working with Honda directly for issues because I was just out of warranty, I was going to pay for some of More

by michaelirving
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Taylor
January 09, 2014

On November 29, 2013 I leased a Honda CR-V from Commonwealth Motors in Lawrence, MA. It was truly the easiest car shopping experience I have ever had. Everyone there made me feel welcome and sincer More

by Erica329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Kotyla
Jan 10, 2014 -

Commonwealth Honda responded

Erica, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at our dealership. Congratulations on the new lease! We'll be sure to pass your thanks on to Gary. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Regards, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 09, 2014

I'm giving Commonwealth Honda a very positive review due to a great buying experience. It is my second purchase with them (for a new Honda) and I'm very pleased. More

by Ken159
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thompson, John J. Murray
Jan 10, 2014 -

Commonwealth Honda responded

Ken, thank you so much for your kind and honest review of our dealership. We always appreciate any feedback. Congratulations on your second purchase. It's fantastic that we have earned your trust and repeat business and we hope to see you again in the future! Check us out on Facebook and Twitter for access to our exclusive specials. Regards, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 08, 2014

This dealership is extremely easy to work with. They made the deal I wanted without pressure or hassle. Gary Kotyla is a very knowledgeable and enthusiastic salesperson who says it like it is and I really f More

by bicknellshouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Kotyla
Jan 09, 2014 -

Commonwealth Honda responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away with their new vehicles as happy customers! It does not surprise us that Gary went above and beyond for you. We will make sure he hears of your kind words. All of us here at Commonwealth Auto await your return. Please let us know how we may be able to help next! At your service, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 08, 2014

Employee was courteous, prompt and expeditious. My options were explained, and the estimated time to complete the services rendered was reasonable and accurate. I would not hesitate to return to Commo More

by BillNapolitano1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LaParre
Jan 09, 2014 -

Commonwealth Honda responded

Bill, thank you for your kind words. We feel our service department is what makes our dealership special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! At your service, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 08, 2014

I had the most pleasant experience working with Gary. He was personable, polite, and very knowledgeable. I was so comfortable working with Gary that I had no fear in making such an important decision. Gar More

by k_egnet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Kotyla
Jan 09, 2014 -

Commonwealth Honda responded

Kelley, congratulations on your brand new Civic! Gary is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to Gary and all of us hope to see you again when the time comes to service your new car. At your service, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 04, 2014

This is our first new car purchase. When searching the internet, I saw ratings for dealerships, with Commonwealth being well above the others in most respects. As we decided to look at the CR-V Honda mod More

by StevenPhraner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2014 -

Commonwealth Honda responded

What an enjoyable review to read, Steven! It is reassuring to know that Song provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 01, 2014

On Sunday, December 1st my husband & I were in an accident. We were returning from Church and hit a small piece of black ice. Though we were only going 15miles an hour we hit an embankment totaling More

by sunshine1019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ainsley Brown
Jan 02, 2014 -

Commonwealth Honda responded

It was a pleasure to read about your second experience with our dealership. Congratulations on your new Honda CRV! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Ainsley was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best regards, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

January 01, 2014

John Thompson is an excellent salesman and I have leased about 6 cars with him. He knows just what I want and works to get me the best price and once we agree upon a price he is very good about explaining a More

by Emmzee80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thompson, Karen Pelletier
Jan 02, 2014 -

Commonwealth Honda responded

It was a pleasure to read about your sixth purchase! We are truly honored for the confidence in our dealership! It's delightful to know that John was able to provide you with such a memorable, outstanding and consistent buying experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best regards, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

December 27, 2013

Very kind, professional staff. Car was ready in time promised even on an extremely busy day where I did not have an appointment. Comfortable waiting area. More

by ramasamysn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LaParre
Dec 30, 2013 -

Commonwealth Honda responded

We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your positive comments will be forwarded to the team and please don’t hesitate to call us if you have concerns about your last visit. Happy New Year! At your service, Charlene - Customer Relations info@shopuslast.com Office Phone 978-687-3000

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