Colonial West Chevrolet of Fitchburg - Service Center

Shelly is amazing. I contacted her for help with my GMC. Shelly is amazing. I contacted her for help with my GMC. And she responded almost immediately. She was very knowledgeable and friendly and help me ge Shelly is amazing. I contacted her for help with my GMC. And she responded almost immediately. She was very knowledgeable and friendly and help me get my problem fixed! I highly recommend her for any help you need at Colonial west Chevrolet in Fitchburg! More

Excellent service! Edison took a text drive with me to try to duplicate the problem I was having with my vehicle. Though my vehicle did not do the problem, he discussed things to possibly try should the try to duplicate the problem I was having with my vehicle. Though my vehicle did not do the problem, he discussed things to possibly try should the problem a raise again. More

Shelley was amazing. Her knowledge of the onstar system was so helpful. She answered all my questions and didn't rush at all. She offered to be available for me to contact with any questions or concerns w was so helpful. She answered all my questions and didn't rush at all. She offered to be available for me to contact with any questions or concerns with service. I feel so comfortable now reaching out to the service department because I know I have Shelley to reach out to for help or any concerns. More

Friendly staff and knowledgeable on their service, products, and cars. products, and cars. More

Went to colonial to get an oil change and voiced some of my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 More

Had a check engine light and brought my 2015 Equinox to Colonial West.. The problem is a bad catalytic converter and will be changed as soon as the part arrives Pleased with the service departments promp Colonial West.. The problem is a bad catalytic converter and will be changed as soon as the part arrives Pleased with the service departments prompt handling of this for me. More

My interaction was with Shelly Dupre. I went in for an oil change and tire rotation... I had mentioned to her on the the phone that I had a ding to be looked as well. Though they could not help me there oil change and tire rotation... I had mentioned to her on the the phone that I had a ding to be looked as well. Though they could not help me there, Shelly set up an appt. for me to go to Acton where Colonial West has a Collision Center. Thank You Shelly. More

Had a problem with my 2015 Chevrolet Equinox and had it repaired by Colonial West service department.The work was completed in a short time and was done under warranty. I was extremely pleased with the s repaired by Colonial West service department.The work was completed in a short time and was done under warranty. I was extremely pleased with the service. Was greeted by Shelley Dupre when i was there and was impressed by the help she provided me. Customer care is more than a slogan. More

The employees were Friendly and helpful and the cost of the oil change was extremely reasonable as well as efficient. I will definitely continue to use them for sure. the oil change was extremely reasonable as well as efficient. I will definitely continue to use them for sure. More

The service department is very helpful with convenient appointments and professional service. I have a higher level of confidence with Colonial West than with any other dealer I have used for service. appointments and professional service. I have a higher level of confidence with Colonial West than with any other dealer I have used for service. More