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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
494 Reviews

494 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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November 18, 2022

Colonial west Chevrolet is outstanding service and customer service, thanks to all who helped me. Thanks to Shelly and team! More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 16, 2022

Colonial West Chevrolet has the most helpful and concerned employees about a customer's needs. Best dealership to deal with. More

by karen.ribeiro.391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Phelps is an outstanding parts department employee. He went above and beyond helping me order the correct part. Doug Is awesome in service for the good job he did taking care of my Tahoe., Shelley Dupre
November 15, 2022

Shelley was very informative and professional; work was done right and on time, wouldn't go anywhere else! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 08, 2022

I went in for my oil change and routine stuff. Service is always a pleasure! Staff treat me with respect and kindness as well as being flexible due to my crazy schedule. Shelly(management), Chris( More

by Feliciarichard8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 08, 2022

Took me right in and helped with my issue. Called them on Saturday at 1 pm. Had my truck back by Monday morning. More

by Stormy3313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 03, 2022

When I bought my car in for the service appointment I asked if It would be complete in 2 hours because I had an appointment. Then promised that it would be. 1 hour later I was handed the key in plenty o More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 02, 2022

always a great experience at the dealership, with quick service and friendly staff, cozy waiting area More

by ashleea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
November 02, 2022

Very easy to schedule and reschedule appointments if necessary, and text reminders are a great plus. Service work is always completed quickly and with good communication. More

by Warren Maxwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
October 27, 2022

I’ve always had a great experience with colonial west Chevrolet service department.Excellent service and friendly to talk to. More

by Tbird2173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
October 26, 2022

Great job-simple process. Texting and reminders are great and easy to communicate. Shelley was a lot of help with the coordination. More

by Mr#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
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