Colonial West Chevrolet of Fitchburg - Service Center

They are pleasant and polite. .it's a pleasure to do business with them. They very personal with there customers .it's a pleasure to do business with them. They very personal with there customers More

My oil change and inspection sticker were done very quickly and everyone was extremely nice quickly and everyone was extremely nice More

Brought my car in when during last oil change mechanic noticed arm bar needed to be replaced, contacted Chris because I had an extended warranty he did all the legwork To get it okayed under my coverage a noticed arm bar needed to be replaced, contacted Chris because I had an extended warranty he did all the legwork To get it okayed under my coverage and two days later the job was done. Excellent job by everyone More

Very pleased with the service that I received on 9/7/21 they checked out all of my concerns. Then they always send an email to check if I was satisfied. they checked out all of my concerns. Then they always send an email to check if I was satisfied. More

Excellent service here! I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and brought my car to the dealership. They were able to find out the issue and resolve it in that same day! I was able to drive my car home after work. Chris, Edison, Jackie and Angie are wonderful and helped me with this issue. The best service and people here. Thank you!! More

Excellent service. Satisfied all my needs and questions and customer service made the whole process extremely easy. Satisfied all my needs and questions and customer service made the whole process extremely easy. More

Very friendly service department with a comfortable waiting room. Work was preformed in a timely manner. waiting room. Work was preformed in a timely manner. More

Have always been pleased with Colonial, from the day I purchased my car! Service is professional and they gobtge extra mile to ensure my vehicle is in A-one condition! purchased my car! Service is professional and they gobtge extra mile to ensure my vehicle is in A-one condition! More

From my thirty years in the automotive parts business my message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays or technicians. I followed John Lane with my car sales and now I will do the same for service. Service needs to remember a great public speaker and salesman, Zig Ziglar, You are best to explain cost once rather than to apologize for proce forever. Keep your game on Colonial. More

Just a regular service appointment with customer service being right on! If your reading this trust me it’s a good place to go. Reminders throughout before and after, Shelly is Recommended being right on! If your reading this trust me it’s a good place to go. Reminders throughout before and after, Shelly is Recommended More